DCH Toyota of Oxnard

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Perez

My Review of DCH Toyota of Oxnard:
hank you James! My sister and I had a wonderful experience with you and Tom
and Debra too. This was my very first car buying experience and I feel
fortunate that it was with your team. The truth is I was quite anxious about
going through it without my husband there, but James, you seemed like a straight
forward person and that gave me the confidence I needed to move forward. Thanks
James. I drove up worried that everything was going too smoothly, too easily
that something was about to happen. And something did because everything went
right. And this can and does happen. Toyota of Oxnard is lucky to have you.
Sincerely, A Very Happy New Prius Owner

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris, Sean and George

My Review of DCH Toyota of Oxnard:
In 2004 I bought my Solara, first year of the new body design. With the purchase of my car I bought an extended warranty, which was a blessing. This month (October '09), I took my car in to have the brakes checked out. They were soft and spongey feeling. As it turned out my car needed master cylinder, booster, strut, and the caliber braket worked on and/or replaced. Sean in the service department totally stepped up to bat for me assuring me that the master cylinder and booster issues would be covered under my extended warranty and Chris the service manager went to bat for me in regards to my bracket and strut problem. Both Sean and Chris were very proactive in making sure my car needs were addressed and covered by the Toyota extended warranty program. George, who is a mechanic, got on the phone with me to explain in simple terms what they were doing mechanically to my car so I would have a better understanding. The service department at Oxnard DCH Toyota is great...all the staff there is great. Everyone is very friendly and customer service oriented. Would I recommend this dealership? You bet!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vidal

My Review of DCH Toyota of Oxnard:
Had a wonderful experience buying a new 2010 corolla sport from Vidal. One the first day, he took the time to explain the car, inside and out. I did a test drive, loved it, but was still looking- told Vidal we would be in contact with him the next day. He gave us his card without hasselling to make a quick deal. We came back the next morning, after looking at toyota of Thousand Oaks, which we received horrible service, only to be told about the salesmans desire for commission. Vidal was so helpful in the entire car buying experience- very helpful, patient, humerous, and knowledgeable. The entire process was, dare I say it, enjoyable! Thank you so much- love the new car!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Cynthia Martinez

My Review of DCH Toyota of Oxnard:
I drive from Westlake Village to this dealer only because of the level of service that I get from Cynthia in the Service Department. Despite ongoing problems with my car, they would not give up until it was totally solved. I have not experienced this level of attention at Mercedes or BMW. The service experice with Cynthia at DCH is one of the only reasons I would consider purchasing another Toyota.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Cynthia Madrigal

My Review of DCH Toyota of Oxnard:
Since I bought my truck, I have took it for service to this dealer. I always get the help I need, especially from Cynthia. She is very helpful and is always ready to help even if she is not the service advisor. I also get service done quickly and correctly.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Al "Capital" Gaines

My Review of DCH Toyota of Oxnard:
Great experience! We were looking for a Toyota Yaris and could not locate one anywhere, so I submitted a request to several local dealerships. Al Gaines of DCH Toyota of Oxnard replied back stating he had one coming in soon. It arrived, he called us and we took it for a drive. Al is the one of the most pleasant Sales associates we've ever worked with. He did not try to sell us something "they have" but worked to find us something "we wanted" (BIG difference). We did buy the car from them and actually enjoyed the experience. THANKS DCH Toyota of Oxnard.

PS - and they have the BEST Cookies around. :-)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Renteria, Dan (Finance)

My Review of DCH Toyota of Oxnard:
My husband and I felt compelled to send a letter to the management team and owners of DCH Toyota regarding Paul Renteria. Paul is certainly the most customer oriented, professional sales professional we have ever dealt with. He exceeds any expectactions we had of our car buying experience. From the first meeting we had with Paul he was very relaxed and welcoming. Treated us as though we were his number one priority and he was very intuned with our needs. In fact originally my husband had his eye on a Corolla S but unfortunately there were no more Corolla S model vehicles left for sale, the last one had sold the night before! Paul quickly turned my husband's disappointment into interest as he described the options and availability of the Corolla XLE. He took us for a test drive and fielded all of our questions, which were many! In the end it turned out that my husband and I were happier with the Corolla XLE so we appreciated that Paul went the extra mile to show us the XLE even though that isn't what we originally were shopping for!
When it came to the financing portion of the deal we already had a loan approval from our credit union but Paul mentioned that perhaps the dealership could offer us a more attractive rate based on our credit evaluation. So he escorted us to Dan in the finance department to continue the contract process. Dan was able to offer us a better rate for financing and also sold us the additional options that we were interested in purchasing. The experience was very pleasant and was not a lengthy and laborious event.
We also noticed while we were at the dealership that all the employees we ran into were very polite, asked us if we needed assistance or were looking for someone and a number of individuals also offered us drinks and cookies. In short it was a very relaxed, inviting environment which was a very nice change to the usual tense feeling that one experiences at a dealership!
However the thing that really impressed my husband and I was something Paul did in the end that was very unexpected. I can't drive because I am healing from a shattered ankle and am on crutches. We were trading in our 'Clunker' and needed to leave the vehicle with the dealer and wouldn't be picking up our new vehicle for a few days as it was going to the service center for PermaPlate treatment.....Paul offered to drive us home to Camarillo and to pick my husband up on the day that the car was ready to be delivered! We were very impressed that he would go out of his way to do this for us. He had already done so much to assist us, get us a great deal on our new vehicle, great financing and now a ride! Wow, we were ever so greatful.
We have already recommended the dealership to 2 family members and when our daughter takes up driving in a year and a half we will be back to purchase another vehicle as she will inherit the Corolla XLE that we just purchased It is a perfect, safe, economical vehicle for her to start off with!
Our many thanks to YOU Paul.....you are the best and we hope someone 'important' is taking note of the fact that you are making 'The Difference' everyday!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael M

My Review of DCH Toyota of Oxnard:
I always have a great experience when I visit this dealership. There is always someone to greet me as I get out the car and walk up to the front counter and my repairs and service are always as expected!

Always great to stop in for cookies if nothing else!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott ?

My Review of DCH Toyota of Oxnard:
Everytime I go to Toyota of Oxnard I am treated very nicely by everybody employee there. The service person comes out right away and asks what service I need. They don't try to get me to do any other work done except for what I ask for. They even asked me if I want my car washed which is great! Everytime I tell people that, they tell me their auto dealership doesn't do that...because they don't drive Toyotas. The waiting room is nice and the store there is nice. When I had a question about an item, the guy there answered that question for me. So, yes I always tell people to go to Toyota of Oxnard if they can.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dowl

My Review of DCH Toyota of Oxnard:
This was the best car buying experience I have every had. The entire Toyota of Oxnard team did everything possible to get into our 2009 Toyota Tacoma 4x4 at a price could afford and at the monthly payment we wanted. The even gave us the best price for our trade-in.
Everyone at Toyota of Oxnard were extremely professional, friendly, and cooperative we will definitely recommend Toyota of Oxnard to all our friends and family looking to purchase a new Toyota.

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