DCH Toyota of Torrance

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Gallahger

My Review of DCH Toyota of Torrance:
I typically don't care for new car dealerships, especially in the service dept because I find that typically they are trying to "up sell" service. And also because I'm a woman. However, the service adviser that I work with at this dealership goes above and beyond and is an honest individual. I go to this dealership because of Mike Gallahger - he has always gone to bat for me if I have a problem and is truly a pleasure to work with.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bryan Yoshida

My Review of DCH Toyota of Torrance:
My family members and I have been using DCH Toyota for servicing our Toyota vehicles for a long time. We have had nothing but the most satisfying and happy experience with our service. We have the pleasure of working with the most friendliest, cooperative, technically knowledgeable, and helping Service Advisor, Mr. Bryan Yoshida. He is the greatest service adivisor in the entire Toyota Dealership network. My two young adults (one daughter and one son) will not go any where else for servicing their Toyota vehicles but DCH Torrance and would not want to work with anyone esle but Bryan.
The entire staff at DCH Torrance Toyota is very friendly and cooperative. They are willing to help and take proper care of your vehicles while servicing.
We continuously recomment DCH Torrance Toyota to all of our friends and family members.
Toyota is successful because of the customer service didicated assocaites like Bryan Yoshida and the DCH Toyota Group who firmly belives in the customer service is the foundation for the success of any business.
Thank you DCH Torrance Toyota for providing always a very happy and satisfying vehicle service experince.
Raj Dhami

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: SEAN SMITH

My Review of DCH Toyota of Torrance:
HE IS ONE OF THE MOST THOUGHTFUL AND REASONABLE SERVICE REPRESENTATIVES IN TOYOTA.
HE MAKES ME FEEL THAT I AM A VALUED CUSTOMER. PRICE IS A BIT HIGH, BUT QUALITY OF WORK IS EXCELLENT. MY CAR IS SEVEN YEARS OLD, HOWEVER, THANKS TO THEIR SERVICE MY CAR STILL RUNS LIKE A NEW CAR.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Julian Hernandez, Walter Lyman

My Review of DCH Toyota of Torrance:
I've been buying Toyota products at this location for over 20 years and that should be some indication of my degree of satisfaction. The location is convenient, the personnel friendly and helpful. That is about as much as I could possibly ask for.
Need I say more?

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin Fuentes

My Review of DCH Toyota of Torrance:
We've had great experience so far with the Torrance Toyota Dealership. We have bought a 2007 Matrix first and loved it and when it came time to buy another car we bought a Camary Solara. What more is there to say...we've bought 2 cars from Toyota of Torrance.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Luis Hernandez

My Review of DCH Toyota of Torrance:
I was very worried about my car. I had been involved in an accident and there were several mechanical problems. Mr. Hernandez did a great job in determining exactly what needed to be done and then doing it very effectively and economically. Thanks

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marvin Cabrera

My Review of DCH Toyota of Torrance:
Purchased my first Toyota vehicle in May 2009, and it was already time for the 5000k checkup! As I live close to this Toyota dealership, it was my first choice for service. I was very pleased with the friendliness and quality of the job performed. I'll be back for my 10,000k maintenance.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bryan Yoshida

My Review of DCH Toyota of Torrance:
Prompt acknowledgement and greeting by service advisor, Bryan Yoshida. He was also friendly, courteous, and knowledgeable during RO write-up. Good follow-up as promised to notify me when vehicle was ready for pick up. 5k maintenance was completed sooner than expected.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: william vas

My Review of DCH Toyota of Torrance:
The customer service that I received at DCH Toyota of Torrance was very good. The salesman that I worked with, William Vas, was extremely personable, knowledgeable, and helpful. First, his affable nature made the time spent at the dealership pleasant. Next, he made good suggestions as to my vehicle needs, and they were in line with my family's current needs.
To add to that, he really knew the product, a 2010 Toyota Camry. He was able to show me new aspects of the Camry that I had not known before. Finally, he was able to allow me to feel comfortable by offering me a Diet Coke.
Therefore, I would definitely suggest DCH Toyota of Torrance to my friends and acquaintances.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Yoshida

My Review of DCH Toyota of Torrance:
Neither of our Toyotas were purchased here - though our next one probably will be. We've always had GREAT service - Brian is the BEST service advisor we've ever dealt with (be it through Toyota or Nissan). The shuttle was easy - no issues. Repairs are always done in a timely manner - and we've never had any problems with the work done (which is why we switched to Torrance - we had numerous issues in both Carson and Long Beach where we had to return either for work not completed or done wrong). They've been honest too - if something isn't necessary, they don't try to talk you into it. As an example, we brought the car in for a fan belt issue, and during the inspection it was noted the rear brakes were low - but not necessarily to a critical point. The last time they were done was somewhere else - we could have taken it back to that place (where the pads are lifetime replacement). We went ahead and had them done at DCH - just because they're so cool about it!

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