DCH Wappingers Falls Toyota

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather Schraud

My Review of DCH Wappingers Falls Toyota:
My wife and I recently purchased a vehicle at DCH Wappingers Toyota. Heather Schraud was our salesperson. On our first visit we were mainly information gathering and weren't quite sure what we were looking for. Heather was very helpful and courteous. She spoke with us and then had us test drive two cars that she thought would interest us. We found her to be very informative and appreciated her candor. My wife and I had already decided not to make a final decision that day. Heather understood, and was still respectful and pleasant. A few days later she gave us a follow up call. It was during that conversation that we decided to return and check out another model that we hadn't given much thought to before. We tried out the Matrix S, were extremely pleased, and decided to make a purchase. The entire process went very smoothly. Heather kept us informed, the car was ready when we were told it would be, and we got a good price. The person who handled the financial end of the transaction also did a good job. It's been a few weeks and we are still extremely pleased with our purchase.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Corey

My Review of DCH Wappingers Falls Toyota:
Went there to buy a pre own car. They wanted me to pay sticker price for the car and would not budge to negotiiate a lower price. Showing me they paid this much for the price etc etc and they can't go lower. It was just a bad buying experience. If you want to pay sticker price for your car then purchase it there.

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