Read Reviews DCH Wappingers Falls Toyota

DCH Wappingers Falls Toyota

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, New York 12590-4420


Sales: (888) 785-3542
Service: (888) 345-2374
Parts: (888) 711-9856

Manufacturer: Toyota

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  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 424 reviews

4.9

4.9 out of 5

573 lifetime reviews

DCH Wappingers Falls Toyota

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Certified: DCH Wappingers Falls Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, DCH Wappingers Falls Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About DCH Wappingers Falls Toyota

At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley.

LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE.

Rest assured that the car you get is the car you'll love.

No games.
No gimmicks.
No second-guessing.

This is the way car-buying was meant to be.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:00 AM - 5:30 PM

Sunday: 10:00 AM - 4:00 PM


Our Amenities

Shuttle Service After Hours Drop-Off
Free WiFi Parts Store
Free Coffee Pet Friendly
Freshly Baked Bagels Vending Machines
Cable TV Baby Changing Station
Customer Lounge Area

acannale
5/20/2013 1:27:50 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matthew GaynorMatthew Gaynor
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of DCH Wappingers Falls Toyota:

I'm not one to write product reviews but I felt I needed to write a review about my experience at DCH Toyota. My wife was visiting the Fishkill area when her 2002 Toyota Sequoia broke down. Not knowing any mechanics in the area, we opted to go to DCH. I worked with Matthew Gaynor, the Assistant Service Manager, who was very knowledgeable and gave us confidence that he would take care of us. The initial reason for going in was to replace the drive belt which had snapped. While there, I decided to have a few extra things done (ie: broken door handle, broken rear hatch handle and the timing belt replacement which was due). I don't look forward to spending money but, in this case, it was well worth it. All the work was completed professionally and my wife and I are extremely happy with the way things turned out. I called Matthew to personally give him my thanks. He displayed excellent customer service and I look forward to continue bringing my vehicles there when I move into the area shortly. Thanks again! - Al C

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dbodisher
5/13/2013 12:00:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael MarescaMichael Maresca
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Wappingers Falls Toyota:

My main reason for shopping for a new car was my wife's birthday. Michael was there to greet us as soon as we stepped into the showroom. Michael was extremely professional, kind, knowledgeable and respectful. Michael spent as much time as we needed to go over each and every detail that was of concern to us. I put Michael to the test when it came to getting us the right price and the right trade-in value for our vehicle. Michael went out of his way and had to re-approach the sales manager multiple times between offers and counter offers until we reached a win-win outcome. Michael (knowing it was my wife's birthday) arranged for balloons and a big red bow to be placed on the new car. Michael went over the top and actually sang Happy Birthday to my wife!

Thanks to Michael and the rest of the team, I will definitely refer friends to the dealership.

Sincerely,

David Bodisher

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DaveCamry2013
5/12/2013 9:31:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael SteinkeMichael Steinke
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Wappingers Falls Toyota:

I have been purchasing Toyotas since 1985, but my experience with Wappingers Falls Toyota was unlike any prior experience. It was the most satisfying, least stressful purchase I've ever been involved with. The experienced sales team knew why I was there and quickly recognized what would be required to close the deal. My sales associate, Mike Steinke, took the time to show us various exterior and interior paint combinations on the lot so that we made a satisfactory selection. He patiently reviewed the options included in our desired model so there were no questions left unanswered. The other members of the team were equally helpful and flexible dealing with my requirements. This was unquestionably the most pleasant car buying experience I've ever encountered and would strongly recommend this dealership to potential buyers. Kudos to team Wappingers Falls Toyota!

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2013Rav4
5/9/2013 1:37:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael SteinkeMichael Steinke
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Wappingers Falls Toyota:

In all our years of purchasing cars this was one of the most pleasant experiences me and my husband ever had!! Prices were very good Mike was very knowledgeable of all the cars and the brand He did an outstanding job .Did not feel pressure like we have experienced before from other sales persons. The other depts. were all very friendly and everyone there takes their time to explain different things to you. I cant say enough good things about them. From the test ride to the purchase just a great experience overall. We will be going back to purchase another car for our college bound daughter. Thanks so much Mike and DCH!!!!!!!!!!!! -----Christine and Lewis F.
PS We love our new car!!!!!!!!!!!!!!

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Response From: DCH Wappingers Falls Toyota
Added: 5/15/2013 5:40:06 PM


2013Rav4:

Thanks so much for this awesome review! We're proud and honored to have provided you with a terrific experience that has surpassed your expectations.

Our entire team...both sales and service, work hard to ensure that everyone has the best experience possible. We've fine-tuned the "hassle-free" process! We look forward to providing your daughter with the same excellent customer service (in addition to a safe, reliable vehicle).

On behalf of Michael Steinke and all of us at DCH Wappingers Falls Toyota, enjoy that new ride-

Lee Burns, General Manager

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Katie1214
5/4/2013 10:44:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ron WilsonRon Wilson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Wappingers Falls Toyota:

I recently leased my first car this passed week at DCH Wappingers Falls Toyota, and I'm so glad I did. My overall experience was great! The sales consultant, Ron Wilson was extremely helpful and kept me in the loop though out the entire process. He also answered any questions I may have had honestly and professionally.

Thank you, Ron and the rest of the DCH Wappingers Falls Toyota family!! I will be recommending this dealership and sales consultant to everyone I know.

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Response From: DCH Wappingers Falls Toyota
Added: 5/15/2013 5:05:54 PM


Katie1214:

Congrats on your first car! We're happy that Ron and the team were able to provide you with a wonderful experience. It's setting the stage for a long and happy relationship...from the initial purchase, through your scheduled maintenance....ensuring you are always safe and comfortable.

We appreciate the recommendation to friends and family. To us, it's the ultimate compliment!

On behalf of Ron Wilson and all of us here at DCH Wappingers Falls Toyota, enjoy that new ride-

Lee Burns, General Manager

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kevinmac
5/2/2013 2:04:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Leroy PorterLeroy Porter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of DCH Wappingers Falls Toyota:

just brought a 2013 rav4. salesman Leroy Porter was a very nice and honest guy. I have brought many many cars through the years and Leroy took more time explaining the new features on my car than anyone Ive ever dealt with. He was a true professional from start to finish. I would recommend this dealership for anyone looking to buy a car.

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Response From: DCH Wappingers Falls Toyota
Added: 5/15/2013 3:29:14 PM


kevinmac:

Thanks so much for this great review. We're happy to hear that your experience with Leroy and our staff made your purchase both comfortable and informative.

We understand that purchasing a new vehicle is a big deal. You need something dependable, durable and something that looks good as well. The newly-redesigned RAV4 definitely meets all the criteria, right? We hope you're enjoying it and we're here if you have any questions.

On behalf of Leroy Porter and all of us at DCH Wappingers Falls Toyota, enjoy that beautiful RAV-
Lee Burns, General Manager

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Lillian89
5/1/2013 10:04:50 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
MJ HerringMJ Herring
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Wappingers Falls Toyota:

I came in looking for a used car for my son to drive. Mj was very friendly and made sure I had all of the information I needed to have. I have had bad experiences with other dealerships before and didn't expect much more out of this location but was pleasantly surprised. I appreciated the time Mj took to answer my questions and help me to make the right purchase. I love the Hassle-free way this dealership uses and I would recommend anyone looking for a vehicle new or used or just coming in for service to come to Wappingers Falls Toyota! I won't be doing my car shopping anywhere else nor with anyone else! Thank you very much DCH TOYOTA!

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Response From: DCH Wappingers Falls Toyota
Added: 5/15/2013 1:00:16 PM


Lillian89:

Well, you are very welcome! We appreciate this stellar review and the 5 stars that go along with it. We're working hard to change people's perception of the auto-buying experience and we're doing it one satisfied customer at a time.

We hope your son is enjoying his new ride. You can be assured that he's in a safe and reliable vehicle that will last for many years to come. And we're here for any maintenance or questions he/you may have.

On behalf of MJ Herring and all of us at DCH Wappingers Falls Toyota, thank you for your business and we hope to see you again soon-

Lee Burns, General Manager

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kjschroder
4/24/2013 9:25:48 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bobby PucherBobby Pucher
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Wappingers Falls Toyota:

My wife and I came to DCH Toyota with admitted hesitation. Not for the dealership in particular, mind you, but rather for the car buying experience as we knew it.

But from the moment we stepped onto the lot, right up through that third hour when we decided to purchase our Prius, it was clear that the car buying experience as we knew it, needed to be redefined.

Bobby Pucher was an all-star. His knowledge, patience, and friendly demeanor made the whole process an easy, even fun, one.

Kudos as well to the rest of the staff, including Corey Rheal. Personable, informed, and hassle-free is definitely the way to go.

And that is why when it comes time to purchase another car, we'll be returning to DCH Toyota. Without hesitation!

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Response From: DCH Wappingers Falls Toyota
Added: 5/15/2013 12:28:13 PM


kjschroder:

Wow! We love this review!! You've perfectly embodied the core of what we do and why we do it. "Hassle-free" is not a casual tagline to us...it's a way of doing business that is absolutely redefining the auto buying process.

We're so glad that our team was able to provide you with a truly remarkable experience worthy of such a fantastic review...and we're gratified to know that future customers can share in this knowledge.

On behalf of Bobby Pucher and all of us at DCH Wappingers Falls Toyota, enjoy that beautiful Prius-

Lee Burns, General Manager


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DebbieAce
4/24/2013 3:10:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Naeem RandallNaeem Randall
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Wappingers Falls Toyota:

My experience @ DCH Wappingers Falls Toyota was awesome. Naeem Randall was professional, patient, and well informed. I left this dealership with a better deal than I thought I was capable of receiving. I am extremely happy with my Rav4, I look forward to doing more business with DCH Wappingers Falls Toyota in the future. I will reccomend this dealership, and Sales Consultant Naeem Randall to everyone.

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Response From: DCH Wappingers Falls Toyota
Added: 5/15/2013 12:04:41 PM


DebbieAce:

Thanks so much for this terrific review. We're happy to hear that your time with Naeem was productive and comfortable.

The RAV4 is a terrific vehicle, right? It handles like a sedan, with all that great SUV space.

We're glad you feel so positive about your experience that you will recommend us to your friends and family in the future.

On behalf of Naeem Randall and all of us at DCH Wappingers Falls Toyota, enjoy that beautiful RAV-

Lee Burns, General Manager

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lightcom1
4/22/2013 3:24:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill AlbrechtBill Albrecht
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Wappingers Falls Toyota:

Bill Albrecht and the team at Wappingers Falls were exceptional. I was not sure which model Truck I was going to buy and Bill worked with me over the course of three days and priced everything out for me. He was very patient. There was never any pressure. It was very helpful to me in making my decision. Bill is friendly and knowledgeable. My truck was delivered right away. They also gave me a great deal on my trade in. I visited five other Toyota Dealers and I did not have a similar experience at any of them.

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Response From: DCH Wappingers Falls Toyota
Added: 5/15/2013 11:26:42 AM


lightcom1:

Wow. Thanks so much for this awesome review. Knowing that we were able to provide unsurpassed customer service is what we're all about.

Your kudos for Bill and the team are deeply appreciated and please know that we will continue to provide the excellent customer service you've come to expect.

On behalf of Bill Albrecht and all of us at DCH Wappingers Falls Toyota, enjoy that new truck-

Lee Burns, General Manager

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Reviews 11-20 >>