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DELLA Honda

702 State Route 3, Plattsburgh, New York 12901
Sales: (800) 564-6632

Makes: Honda|Service Center
 
66% Recommend

Overall Rating N/A

9 Lifetime Reviews

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DELLA Honda
9 Lifetime Reviews
DELLA Honda Info
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9 Dealership Reviews
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Reason For Visit
Sales (Used)

"I am a difficult customer. Due to the number of miles..."

I am a difficult customer. Due to the number of miles that I put on a vehicle, I require additional research when considering the purchase of a vehicle. I have purchased a total of four vehicles at Della Honda. Adam has been professional and accomodating each and every time. I would highly recommend this dealership to my friends and family.

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Employees dealt with

Adam Walton


Reason For Visit
Sales (New)

"I purchased my 3rd vehicle through Della a few weeks ago...."

I purchased my 3rd vehicle through Della a few weeks ago. Adam and his team made the experience very enjoyable and easy. Adam took the time to go step by step with me over the terrific enhancements to the 2012 Honda Civic. The finance team was terrific and I will definitely purchase my future vehicles through Della as well. I recommend Adam Walton and Honda to all of my friends and family!

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Adam Walton


Reason For Visit
Sales (New)

"The salesperson , adam walton, went above and beyond..."

The salesperson , adam walton, went above and beyond expectations. After spending much time helping to secure the vehicle I wanted at the price I requested , he came and picked me up at another dealership where I returned my previously leased car. The service department is also top notch. The entire staff was courteous and friendly.

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Reason For Visit
Service

"I have a 2003 Honda CR-V and my mother has a 2006 Honda..."

I have a 2003 Honda CR-V and my mother has a 2006 Honda Pilot. My mother purchased the Pilot from Della Honda in Plattsburgh and has had it serviced there many times because of the warranty. The fact that we were repeat customers may come as a shock after reading how the service department at Della Honda treated my mother and me. On Thanksgiving I was at a red light and when the light turned green I pushed the gas and I heard a pop from the front end. My 2003 Honda CR-V had broken and my first thought was, “I need to go to a Honda dealer because they will fix my car correctly.” I wish I had known then what was about to unfold. First visit: The car was towed to Della Honda in Plattsburgh, NY. The service man, Phil, said that the car would be fixed for around $200-$300 and that it would be, “good as new.” I needed my CV-Shaft changed, which I already knew. I went to pick the car up the next day just before they closed (2pm on a Saturday). My mother and I paid for the repairs and got in the car to go home. When I pulled out of the parking lot, I felt the steering wheel and the gas pedal wobble and shake as I gave the car gas. I planned to return to the dealership on the following Monday because my car did not shake before it was brought to Della Honda. Second visit: On that following Monday, I brought my car back to Della Honda because I was not satisfied with their service. I left the car at the dealership and went to class so that they could find the source of the shaking. I later received a phone call from a man from Della Honda who was very concerned about me driving the CR-V home because of the “terrible shaking.” He wanted me to leave the car there overnight because it was not safe to drive an hour away. He told me that the other side of my axle had broken and they did not realize that before. They thought that only one side had broken. When I asked him how much it would be to fix the car, he told me to call back the next day to get the total. That made me nervous. The next day, when I called to find out the price, I was told it would cost $800 to fix my front end because they could not get the part for the other side aftermarket, so the part alone costs $425. I trusted them and thought that I needed it, especially because the man on the phone the previous day acted like the car was not safe. My mother helped me financially and we agreed to have the repairs done. We were desperate because I commute an hour each way to school and I need a reliable car. I had class that day until after Della Honda closed, so my mother paid over the phone and I went to pick the car up that night. The car still had that familiar shake and it was exactly the same as it was before my mother spent another $800 to have that exact problem fixed. Third visit: The next morning, I went straight to Della Honda. Phil was somewhat ready for me to walk through the doors, but he did not have his story straight. Phil told me that there was nothing wrong with my front end and that the shaking was coming from the back of the vehicle. (The steering wheel and the gas pedal were shaking which indicates front end trouble). Phil told me that my drive shaft needed to be replaced which was going to cost me another $600 to fix! He argued with me as if he himself had worked on my car. I said, “I want to speak with the mechanic who worked on my car.” When the mechanic came out, I asked him to take a ride with me so that he could feel that the shaking was coming from the front end. During the ride, the mechanic told me that he had a doctor appointment the day before and had to leave early from work. As a result, he never had a chance to finish with my car so that he could determine for sure whether or not it was the drive shaft. I was not happy at all. I left the car there yet again and told them to figure it out. Later that day, I received another call from Phil. He told me that the drive shaft still needs to be changed, but that is not the immediate problem. He said that the shaking was from the transaxle. He said that a brand-new transaxle is around $3,500, but they would sell us a used one with 80,000 miles on it for $1,800 and charge us another $600 to put it in! Have you ever heard of such a thing? I went to Della Honda to have my front end fixed and they charged me $1,100 and tried to charge me another $2,400 and all they did was give me a new problem. Not long before this incident, they told my mother that she needed new breaks on her Honda Pilot before Christmas, and it was going to cost her $1000! I think the people of the area have a right to hear this story because Della Honda is not the place to go. The general manager, Tom Gilbert, says on their advertisement about Della Honda, “ . . .where we get it done for you.” They got nothing done for me except mess up my car and charge me outrageous amounts of money. Stay far away from that place!

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Employees dealt with

Phil


Reason For Visit
Sales (Used)

"Just wanted to mention a positive experience that we had..."

Just wanted to mention a positive experience that we had at Della Honda in Plattsburgh, NY. While shopping for a used Honda Civic, we spoke with salesperson Wayne Lapier by phone. He was very helpful in providing information on the cars available at Della Honda and about the Honda Certified Used Car program. Because he was not available on the day we made the long drive to Plattsburg, he asked his colleague Adam Walton to handle the sale. Our evaluation of the car, sales price negotiation and prep for delivery took basically all day. Throughout this time, Mr. Walton kept us informed and entertained, including a pretty good lunch recommendation. He was professional, articulate and patient. The day after we took delivery, Wayne Lapier took the time to answer a couple of concerns we had about the paperwork. The entire experience with both Adam Walton and Wayne Lapier was pleasant. Both men are a credit to Della Honda.

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Employees dealt with

Adam Walton, Wayne Lapier


Reason For Visit
Sales (New)

"I buy a car every 10 yrs. A couple of weeks ago I went to..."

I buy a car every 10 yrs. A couple of weeks ago I went to Della Honda to look around, NOBODY came out of the building to assist me in any way. It was a saturday and they were open for business. I couldn't believe it. I was out there walking around the lot looking at new cars for about 45 minutes and NOT A SOUL came out of the building. Is that the way to do business??? I think not and they lost mine, I bought a new car somewhere else. I can't imagine there service department if the sales department is that lazy.

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Reason For Visit
Service

"Drove 125 miles round trip three times to have a Honda..."

Drove 125 miles round trip three times to have a Honda Accord Coupe tail light lens replaced. The first trip they did not have one in stock (yes, I should have called first). I talked to the parts man and specifically told him it was for a coupe. It took two weeks (they never called me) for the part to come in. I had to call to verify it had arrived and make an appointment. The second trip to install they discovered they ordered the wrong lens, it was for a sedan, not a coupe. They had to order another lens and it came in 2 days. On the third trip the new lens was installed. It took longer than the service man said and cost me more than his labor estimate. I checked out the installation after paying and the trunk carpet was never replaced so I did it myself. All in all, a less than satisfactory service experience. I have not been back. A customer rep gave me a follow-up call a few weeks later and I told her what happened.

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service/parts


Reason For Visit
Sales

"Great experience. The dealership even went out of its way..."

Great experience. The dealership even went out of its way to help many of us that were caught up with the Canadian Govt immobilizer "snafu" last year. They should find a way to continnue to sell to Canadians. Adam and his support team, always kept us upto date. He handled all the insurance issues, properly prepared all the appropriate customs documentation, and spent a good deal of time making sure we all understood all the features in the car. The staff went as far as providing quotes to fix and repair the body on my parent's car. The service department has always been just a phone call away for issues I have had. Once the battery went dead and the folks at Della walked me thru the start-up process over the phone.

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Adam


Reason For Visit
Service

"Had my s2000 in for transmission oil change. Parts..."

Had my s2000 in for transmission oil change. Parts department gave the tech 3 qts of oil for a 1.6 capacity transmission. When I got the bill I questioned it and was told the parts department info was correct, my owner's manual must be wrong. In a later call to the service manager, he told me they had made a mistake. The transmission only holds 1.6 qts. Service manager creditied me with one qt on my next service. What I think happened was the tech put 3 qts into a fluid pump and assumed he put in almost 3 qts in the transmission before the fluid came out the trans fill hole. Overall, a satisfactory outcome.

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