This was the worst customer service experience I have ever received. Normally when you buy a brand new vehicle you do not expect after two weeks to be in the service center with a flat tire. The Honda website indicates that the warranty is covered by the tire manufacturer, however, Dow Honda would not contact the Tire manufucturer on my behalf nor did they even know the company that manufactured my tires. On top of everything else they replaced the tire and wanted to charge me 160.00 dollars without even calling me to receive my consent to go ahead with the tire replacement. I asked how you expect a customer to purchase a brand new tire from them without knowing the company that manufactures their tires and they could not answer the question. I decided to buy two new tires at Canadian Tire as they replace any defects in their tires within the first 90 days. I will never go back to this dealer eventhough it is the closest proximity to my residence. I contacted the dealer where I purchased the car from and they advised me never to have my car serviced there since Dow HOnda will be closing their doors and they do not care about providing good customer service any longer.
My next car will not be a Honda.
Update: I was contacted by Shane MCinnes by email last evening and I called him to advise him that I was displeased with the level of service and advised him that I have now been without a functioning car for a total of four days now due to a simple and common problem, a flat tire. He advised me that he would look into it and get back to me. Since I did not hear back from him at all today, and they still are in possession of my vehicle I called him in the afternoon for an update on my situation. He advised me that they would knock fourty dollars off the total quote of 160.00 that they previously quoted me for one tire replacement and said they were giving me the employee rate which I find very difficult to believe but fine I accepted his offer and advised him to go ahead with the work. Consequently, he advised me that they could not change the tire for me today as they were too busy and apparently it takes so long to change a tire and eventhough they were several hours away from closing. Not to mention that the possibility of a shuttle service with them is completely out of the question. Despite the fact that they have had my car now all week and ample oppurtunity all day to contact me. I asked him why he did not contact me until later in the day rather than earlier on so that his service department would have had lots of time to change a simple flat tire and he said he was busy trying to repair the damage of my customer complaint with Honda Canada. I replied by pointing out the obvious which is that the complaint originated from me , a displeased customer and the person that you should be trying to make it right with is me. I did not think a customer experience could go from bad to worse but it has.
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