"Very professional "
Right as we entered the lot, there was someone there to help us. All the employees, especially Chase, knew what they we're talking about and gave great advice. So far we are loving the Ford 150 very much. If it weren't for both Bradley and Chase, we may have not bought the truck, so thank you.
"Hard to deal with"
Once you have purchased the car, it is very hard to get in contact with these people. Unless you express a desire to purchase a car, you're left either on hold or voice mail. Never will I make transactions with them again..
"Worst car experience ever!"
- Joy T
Worst car shopping experience ever! I will never go back to Damerow Ford for sales or service again. I went in today to have my used 2005 Explorer assessed for it's value, responding to an email and mailer that they sent ME saying they were looking for Used Inventory and would purchase my used car EVEN IF I DID NOT BUY a new car from them. On my phone call to schedule an appointment for the "assessment" with the Sales Manager and on MULTIPLE occasions in person with the Sales Associate while I was there over 1 hour waiting for the assessment of my car, I repeatedly asked for the "dollar number" for what they would offer me for my car (even if I did not purchase from them). While waiting for the assessment of my car, I was shown numerous cars for purchase, however I repeatedly said I wanted separate prices - price for my car just as a stand alone sale, or price for my car as trade-in if I purchased an Escape. Finally after waiting over an hour for my "assessment" which was my original stated purpose of going there, I was told a value of $2500 for my car, and $5000 for my car if I purchased the Escape. I repeatedly, over and over, probably 4-5 times asking for clarification to make sure I was getting a price for my car as an individual sale (as this was my original intent when responding to their email/mailer that they wanted to purchase Used inventory) and the price they'd give me for it if I purchased the new Escape. I had another appointment to get to and I wanted to think about it, so I left the dealership saying I would call or come back later in the day. Before leaving though, I reiterated yet one more time, probably twice more, that I was understanding this as they would give me $2500 as a stand alone purchase of my car, or $5000 for my car if I purchased the Escape. I left, and then came back 4 hrs later, to sell them my car at $2500. I did not want to purchase the Escape. However, now they would no longer honor the $2500 and were telling me they would only give me $1500. They lied, they deceived, they did a bait and switch and I have no respect for this type of game playing. I wanted honest sales people and up front communication. I over communicated my intent, my wishes, my desire for clarity of a bid on my car, without dependency on purchasing a new car. Over and over I stated my original intent in going to Damerow was assessing the value they'd purchase my Used car for (as they sent me the Mailer/Email asking for used cars). Shame on you Sales Manager, and Sales Associate Shane R. We have 2 Fords and have been using Damerow for service for over 8+ years (although my husband thought the Service was often overpriced and on occasional made misdiagnosis). No more! I will never give Damerow Ford any more business after this frustrating day!