"Worst service department!!! They're scammers!!!"
- Emma Barajas
The service department is THE WORST. I bought a 2 year repair guarantee with the purchase of a trade in 2008 Dodge Nitro and the sales person did an excellent job but the service department is just abput the worst I ever have had to deal with. My car's heating system wasn't working so I called them to make an appointment but no one answered. For about a week kept calling with no luck, so I left at least a dozen voicemails until someone called me back and I made an appt.
The car stayed at the dealership's shop for about 4 days and they charged me $100 on top of guarantee but the heater didn't get fixed!!! I didn't use the car for about 2 weeks so I didn't know it wasn't fix but as soon as I found out I called again (headache) I brought the car back for another session of paying another $100 for them to host my car into their garage and fix NOTHING!!!
I'm so upset with this cheaters that I didn't want to take my car back for a third time just to be asked for more money and get no solution to my problem. It's cold now and I'm driving over an hour to work everyday in a fridge like automobile.
I would not EVER recommend Damerow Ford dealership to anyone just because of their horrible and unprofessional people at service department. You guys deserve a 0 star rating!!!!!
"The right car at the right price"
- Corryne Wicks
I had been looking to upgrade my Ford Escape for about a month. I've purchased a few cars before but as a (now) single mom, this is the first time I have made a car purchase on my own. After trying and leaving a couple of car lots whose tactics I wasn't very fond of, I found a car at Damerow online. I worked with Larry The Ford Guy and had a great experience. He got back to me right away, was knowledgeable, and honest. The best thing about working with Larry was that he asked me what I wanted and then worked to get me just that. It was not a high pressure experience which is exactly why I purchased my car from him...and why I'll purchase my next one from him. He even took the time after the deal was sealed to make sure I knew how to use all my new gadgets. He got me a great deal and I LOVE my new car! Thanks LarryTheFordGuy!
"The right F150 at the right price"
Chris Moore was prompt, courteous and knowledgeable. Got the right truck at the right price. This is my 4th from Damerow—from cars to trucks. Keep going back because we have the right relationship and they do right by me from sales to service.