Dan Cava's Toyota World

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dan Cava's Toyota World:
I bought my 2007 Toyota corolla from Dan Cava in Fairmont,wv.
I have had it for 1year.I haven't had any trouble with it since I bought it. The people at Dan Cava's were all very nice to us.I would recmend them to anyone.Thank you Dan Cava for everything.My salesman
was wonderful!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dan Cava's Toyota World:
Purchased a new 2005 Camry from Dan Cava. A few weeks after purchase the vehicle developed a very noticable vibration in the steering wheel and seat. 6 trips to Dan Cava's service department in 20K miles, 3 sets of tires, new wheels, new front axles, countless wheel balancings and a visit from the regional rep have failed to fix this problem. Dan Cava said he did not know of about our problem. His final recommended solution was to accept our vehicle as trade and give him an extra $4500 for a new 07 Camry. Sorry, but this deal I could have gotten at any Toyota dealer. Cava said, "who else is going to let you drive a vehicle for a year and put 20K miles on it for $4500". 20K would not have been put on the car if they had fixed the problem initially. Additionally, Cava said, "Why should I loose money because Toyota has a defective product". We are not happy with their inability to remedy this problem and really not happy with their unwillingness to accept responsibility for the vehicles problem. In retrospect, we regret allowing Cava to spend a year and 20K miles of my driving trying to fix this problem. Arbitration with Toyota is being considered. Other than that, we love the car.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dan Cava's Toyota World:
Operator would not allow me to speak with General Manager due to the fact that she knew I was going to complain about her rudeness. She left me on hold, I called back, she replied don't hang up , and left me on hold for another 20 min. She found it humerous. I hung up again, and decided this wasn't worth my time. I will never do business with this dealer again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dan Cava's Toyota World:
Top notch team, I did not feel pressured and had an overall great experience purchasing a new 2005 toyota sequoia. The sales team and the finance team each did a wonderful job during this process. I would recommend this dealership to anyone that is interested in a "no hassle" purchase of a new vehicle. I feel that the dealership honestly does whatever it takes to make each customer a return customer. I will purchase another vehicle here.

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