Dan Wolf Chevrolet of Naperville

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dan Wolf Chevrolet of Naperville:
I have had regular maintenance for my truck over the past 7 years and have always had very good service. There has been a difference the past year or so when I have had Lori DeVega my service consultant. She has displayed an ideal for customer service. Customer service isn't found very often these days, but Lori must be from the old school; her ability to explain what has happened to my truck and then go on to inform me of what needs to be done to repair it in layman terms is truly top notch. All of the service consultants are very good as well as the mechanics at this dealership, but Lori kicks that bar up another level. I have never had any misgivings in leaving my truck there for regular maintenance, or for the rare repair.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dan Wolf Chevrolet of Naperville:
I've always known the staff at Horizon to be very polite over the past 15 years, but I had an emergency repair/service situation that really proved how professional their service dept really is. <br>The battery in my company fleet car (Grand Prix) proved defective and the local Pontiac dealership refused to service the car due to the service plan HP uses (GE), Horizon provided assistance not only as expected regarding the service plan but also picked up the warranty replacement of the battery. They took the car immediately since it was non-functioning and had it repaired and ready as promised! <br>All of their staff was very friendly and a great pleasure to work with!

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