I took my 2012 Chrysler 200 the check engine light was on after calling me the day I took it in and telling me they did not know what was wrong with it that they needed to keep it the extra day, The next day they called me to say my spark plugs were bad and I had to pay 400.00 because it was not covered under the warranty, I immediately and discovered that because my V6 engine wasn't due for spark plugs for another 60,000 miles I questioned Yvonne Scarduzio she was extremely rude, in fact the rudest person working I have ever come in contact with in a retail environment. I then talked to Clive the service I let him know I called Chrysler and they told me the problem is a known issue and its covered under the warranty. When I brought this to Clive's attention he told me until I paid for spark plugs they wound absolutely nit rule any other issues. The very next day I took it to pamby in Ridgefield after the checked my car and discovered the right side cylinder head was bad and its a major repair, they gave me the next available appt the down side was because it was such a big job it took almost 4 days and it cost me 200.00 for a rental. I was so angry I called the owner Bill Sabatini I left 3 messages and he still has yet to return my call. this place is crooked and goes out of their way to screw people and charge them money for stuff they don't need to avoid doing their job the honest way do not go here go to pamby a few extra miles will pay in the end I also spoke with JB who I asked to give me a break down of the warranty and he was very annoyed hung up on me and never returned my call
I Recommend This Dealer:
Did you find this review helpful?