Danbury Hyundai - Service Center

I called Danbury Hyundai mid October to have my oil changed & mainly to have them take a look & see why the heat/defrost was not working. I have used them since I bought my Tucson in 2016. Every time I changed & mainly to have them take a look & see why the heat/defrost was not working. I have used them since I bought my Tucson in 2016. Every time I call for servicing in the last year or so they can not seem to fit me in even for an oil change for a few wks time. While this is very annoying I expected it. But the person who answered the call in the service dept let me know they could not possibly fit me in until Dec 8th. After a bit of carrying on since I found this unacceptable as the cold weather was coming he said he would check with the manager. Comes back on the phone to let me know that this is the soonest available. I scheduled the service for 12/11 having felt I had no choice & this was my day off & I would have to wait for the car no matter how long as they do not supply loaner cars. That is if they could even fix it that day. Which I now know would probably not have been possible because it’s likely they would have had to order the part. Seems it was an involved repair. How do I know this??? Because with the cold weather & frost I couldn’t wait & so found an excellent garage who’s mechanic looked at it, ordered the part & fixed it all within a 5 day period. Now with this kind of service at Hyundai (which is not the 1st time) why would I buy another vehicle from them even though they continue to send me mailings & emails to buy my Tucson & sell me something new. Highly unlikely I would use this dealership again. More

I strongly advise NEVER purchasing a car from this dealership. My experience has been nothing short of terrible. The service provided is abysmal, and they consistently fail to uphold their promises, i dealership. My experience has been nothing short of terrible. The service provided is abysmal, and they consistently fail to uphold their promises, including warranties. I've been in an ongoing battle with them for the past 6-7 months, and not a single issue has been resolved. Their communication is appalling, leaving customers in the dark without any updates on their cars. To make matters worse, they even lost my car keys when I attempted to pick up my vehicle. When I contacted Hyundai's corporate case manager, I was informed that my car was no longer being considered in a case hyundai corporate opened because my car was not at the service shop, but They had discouraged me from leaving it, stating that it would be towed if I did so. This conflicting information has added to my frustration. The constant turnover of management is also a significant concern. Every time I request to speak with a manager, I've met with someone new, further demonstrating their lack of organization and consistency. In my honest opinion, this establishment warrants serious scrutiny and reconsideration. I deeply regret not being aware of these issues beforehand, as I would have undoubtedly taken my money elsewhere. Save yourself the money and look elsewhere. This place is garbage. As a word of advice, do not place trust in the sales representatives' words. It appears that what you believe you're purchasing is far from what you'll actually receive. Proceed with caution when dealing with this company. More

This dealership is great! All of the sales associates are awesome and I had the pleasure of being assisted by Tariq in the Service department and he was extremely informative All of the sales associates are awesome and I had the pleasure of being assisted by Tariq in the Service department and he was extremely informative and helpful. Definitely would recommend coming here! - Asantewaa More

So I was informed on my last oil change that the prices were Goin up to 50.00. I then informed service that I have a card for lifetime oil change for 19.99. He said they are not doing that anymore. How do were Goin up to 50.00. I then informed service that I have a card for lifetime oil change for 19.99. He said they are not doing that anymore. How do u give someone a card for lifetime oil change and no say is not valid. No I'm waiting for the general manager to call back. I will keep waiting. More

Bought a new car had an issue with a tire booked an apt second I get there was treated so badly by the people in the drop off department multiple people ! After demanding to speak to someone els I was able second I get there was treated so badly by the people in the drop off department multiple people ! After demanding to speak to someone els I was able to get what I needed to do well the tires wasn’t there but I was going to be helped I’m super upset I buy a brand new car from this dealership and within 20 day of that I get this treatment from here ? Well luckily for them I can’t return the car because I would and take my money where it’s appreciated! More

I have been dealing with service for a 2020 Kona that has a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they wouldn't give me a loaner, i had to pay out of pocket for a rental car. They finally diagnose it as a bad transmission and then STILL won't give me a loaner, I am now up to nearly $1500 in charges because I have to pay for the rental and then wait to be reimbursed by corporate. This is how a long-term customer is treated, it's been over 2 weeks since it was determined to be the transmission, but the part isn't ordered yet, apparently, it's not yet approved. Meanwhile I can spend my money on rentals. This should not have to happen when your car is just over 2 years old and has only 30k miles on it. They used to pay for the rental for you if they didn't have a loaner and I was told they no longer do this. of course. I was also told that there was nothing wrong with my car when it was stopping in the middle of intersections and I told everyone that it was a safety issue, instead I was asked if I was aware that I have a "different type of transmission." More

The service scheduling at this location is absolutely awful!! Who sets an oil change 8+ weeks ahead?? And when you call with a problem (engine light on), they tell you "we can get you in 4 weeks". Jus awful!! Who sets an oil change 8+ weeks ahead?? And when you call with a problem (engine light on), they tell you "we can get you in 4 weeks". Just horrible availability. And the Service people on the phones are just plain rude. I bought 3 Hyundais from this dealership and get treated like crap. More

The worst experience ever. Unprofessional at all costs and they lose the key for your vehicle Unprofessional at all costs and they lose the key for your vehicle More

Wish I could give this dealership less stars, I have had a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $ a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $100 on Ubers to get to and from dealership.. 5 miles down the road it came back. After weeks of back and forth cause they have no loaners and a wait list I wasn’t told about the first time I free’d up myself to leave the car for 4 days to resolve the issue and called today since I hadn’t heard back from Charlie, it being the day I pick my car up… he is off and they can’t find record of work done so it looks like I once again spent $100 for my car to sit on the lot for 4 days without any work. I regret buying my car from them. More

There is some mechanical issue with my car. We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "servi We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "service" advisor could not even find my paperwork. He eventually found something in the computer to tell me my engine had seized but was sent into warranty. The following day I called to follow up and was told the car had not even been looked at, but someone would call me by EOD. Never happened. My wife then called in on Saturday and was told again that the car still had not been looked at and a second mechanic was brought in. She told them what I was told then they said oh it has been looked at but needs a new engine. She was told a manager would call back by EOD Saturday. Never happened. Called back today and still no one has any answers. More