Daniels BMW

Daniels BMW
4600 Crackersport Rd
Allentown, Pennsylvania 18104

Sales: (610) 820-2950
Service: (610) 820-2950

Manufacturer: BMW

Most Reviewed Employees
Richard Hughes Richard Hughes
Client Advisor
Carrie Fortune Carrie Fortune
Client Advisor
Joe Millington Joe Millington
Service Advisor
Gregory Clarke Gregory Clarke
Client Advisor
Ethan Harbison Ethan Harbison
Service Advisor
David Hackett David Hackett
Client Advisor
Brad Gerhart Brad Gerhart
Client Advisor
Bill Cossman Bill Cossman
Client Advisor
Kay Reed Kay Reed
Client Advisor
Tony Malgapo Tony Malgapo
Pre-Owned Manager
Need a New Car?

Dealership Amenities
BMW Certified Collision Repair Center
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 7:30 PM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
126 Reviews
Daniels BMW

Overall Score: 5 Star Rating4.8





About Daniels BMW
Certified: Daniels BMW
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Daniels BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Daniels BMW
Daniels BMW is the most decorated BMW center in the USA, having received the BMW Center of Excellence Award more times than any other BMW dealer in the USA.

Daniels BMW has the first, largest and most experienced BMW CERTIFIED COLLISION REPAIR CENTER in the state of Pennsylvania.

Conveniently located at the junction of Rts. 22 and 309 in Allentown,PA. We are less than 1 mile from I-78 and the Pennsylvania Turnpike. We are centered between Philadelphia, New York City, Scranton, and Harrisburg in the beautiful Lehigh Valley.

Visit today to experience the JOY OF BMW.
“Test drives are free, satisfaction is priceless.”


jsenelow
5/6/2012 6:59:40 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Cossman

My Review of Daniels BMW:
Daniels BMW is the premier BMW dealership not only in Pennsylvania, but throughout the entire northeast. As someone who travels for a living, I have seen the inside of many BMW dealerships; none match the appeal, general feeling, or selection that Daniels BMW has. Further, Daniels sales staff is second to none. Fortunately, when I came to purchase my second new BMW from Daniels, I was able to work with Bill Cossman. Bill is a true industry professional. Bill’s skills as a client advisor go well beyond selling cars; he is knowledgeable, welcoming, and most importantly easy to do business with. From order to delivery, Bill made purchasing my second new BMW (in the last 12 months) from Daniels, the easiest car buying experience ever. Daniels is fair on pricing, terrific when you need service (they will always schedule you with your personal service advisor and provide a loaner), and it is easy to see why they are ranked as the top BMW center in PA. A special thanks to Jean Falise, Daniels’ business manager, as she is always helpful; Jean made sure the paperwork was completed quickly so that we could go and enjoy our new vehicle. Daniels has changed the way consumers purchase vehicles. Gone are the days of haggling, sleazy salespeople, and “take it home today.” It is a relief to do business with a dealership who wants you to receive a fair price, have a client advisor who truly cares, and they are thrilled when you custom order your car direct from the factory! Thanks to all at Daniels BMW! We will definitely be back soon!

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CharlieV
5/4/2012 7:49:51 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ethan Harbison, Richard Hughes, Joe Millington

My Review of Daniels BMW:
Long-time customer; recently bought a Certified Pre-Owned BMW - an overall pleasant experience. Mr. Hughes did a great job reviewing the car and discussing options and operations. The attention of folks in the service dept has always been excellent.

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JimMcCombs
4/17/2012 10:17:38 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carrie Fortune

My Review of Daniels BMW:
I just purchased my second CPO BMW from Daniels BMW and I can't believe how different the experience is compared to other dealers/brands I've dealt with in the past. Having been in sales and customer service myself, I know great when I see it. I've felt like a valued customer since before I purchased, and the outstanding after the sale service brought me back to purchase my second BMW. In my experience most dealerships and sales people really fall down on the after sale component of customer service, and it's one of my major considerations in being a return customer with Daniels.

Carrie Fortune is my primary reason for returning to Daniels. She is fantastic to work with and never once was there even a hint of traditional "car salesman" in her approach. No pressure, no games, no cheesy sales pitch or close. I know I can trust her and that's extremely important to me. Carrie went above and beyond in helping me track down the best deal in financing and was extremely helpful in helping expedite the application process. This is my second purchase from Carrie and we've stayed in touch since my first purchase and there was never a question who I would work with to buy my second. I feel good buying a car from someone I know is genuinely there to help, and I've sent several of my friends in her direction because I know they'll be well taken care of.

BMW's CPO program and the quality of the product gets people in the door, but customer loyalty created through outstanding service brings people back again. Daniels and Carrie excel at this in my opinion.

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Michael Shapcott
4/14/2012 2:41:26 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Hughes

My Review of Daniels BMW:
This is the first time I have ever bothered to write a review about anything. But this time I feel that I should put into words my thanks to Daniels BMW and in particular Dick Hughes.
Having dealt with Daniels for the past 9 years and just purchasd my 3rd car which Dick made,I hate to say it,a pleasure!!!
The KING PIN as far as I and my wife are concerned is Dick Hughes. He is our link to Daniels we can not imagine them without him!!!
From the receptionist to the service writers etc. etc. they ae all to be complimented on how they perform. Absolutly First Class.

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rbondi
4/14/2012 2:09:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Carrie Fortune

My Review of Daniels BMW:
I purchased my 5th BMW from Daniels BMW...the top BMW dealer. I have always purchased each BMW from Carrie Fotune who is just super! She always gets me the best deal..the best rate...and top value for my trade-in. A truly pleasurable buying experience! I would never buy a a BMW from anyone except Carrie Fortune...she is absolutely the best in the business! My son now buys his BMW's through her. And I love my new blue 328i with xdrive! Thanks Carrie!

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Tom Newhard
4/14/2012 12:22:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Hughes

My Review of Daniels BMW:
I can't say enough in the way of positive comments about Daniel's BMW and the staff. Dick Hughes is an exemplary individual, and he must be considered an invaluable part of the Daniel's dealership experiencing some much success. From the receptionist, to the service writes, to the parts people, even to the individuals who provide shuttle service, these people are, without a doubt,the epitome of professionalism;Dick Hughes being the capstone to an unbeatable dealership.

Tom Newhard

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Gburg
4/4/2012 8:38:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ethan Harbison

My Review of Daniels BMW:
My 530XI was out of warranty so I decided to try and save money on service by using a 3rd party facility. I had persistent problems with handling after having my brakes replaced. They replaced my bushings, breaks and I even put four new tires on. The shimmy was still evident. I brought the car into Daniels with my head hanging for sure. Ethan and team fixed all my issues and the car rides like new again. Good service, fair price and I am now back to using my Dealer for service again. I learned that there is a lot to BMW factory authorized parts after all. Thanks Ethan. See you in a year.

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asharaemi
4/2/2012 10:00:21 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Hughes, Todd Simpson

My Review of Daniels BMW:
My husband and I went to Daniels BMW for service and ended up in sales (long story). It was a very complicated process but turned out great at the end.

Webster Lingle, service manager and Todd Simpson, our service advisor, were both very helpful and accommodating. Throughout the entire time our car was being serviced, they communicated with us frequently and kept us abreast of what was happening, for which we are extremely appreciative.

When we later went on to sales we had the good fortune of meeting with Dick Hughes, sales advisor, who continued with the same excellent customer service Webster and Todd had shown us. Dick was very knowledgeable, personable and thorough. He took the time to explain all the features of the new car to us and answer all of our questions. With employees like Webster, Dick and Todd, Daniels BMW is certainly the place to service and/or buy a car.

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BMW88
4/1/2012 11:24:16 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Carrie Fortune

My Review of Daniels BMW:
Carrie was great and really helped me find something that worked with my budget. Even after the sale was final, she was more than willing to reach out and help me with anything.

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RM78
3/24/2012 3:00:41 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Bill Cossman

My Review of Daniels BMW:
I have had my car serviced here before, and I noticed a reduction in power after the recall service. Also, the service indicator was never reset after an oil change. No loaner car was provided.. I was invited by e-mail to the 2012 BMW 3 series test drive event today (March 24th). This was a scam to get my demographic information. After registering, I waited an hour and a half for the sales person to tell me that they sold the 335i that they had for the test drive event. What did I see as I drove off? 335i sedans with dealer tags being test driven. Today was my last visit to this dealer. As far as I am concerned, they have no credibility. I've had better mechanical service at Thompson BMW in Doylestown...just don't let Thompson wash your car, and you should be fairly happy with your service experience. Also, when Thompson BMW does ride and drive events, you actually get to drive the cars they promote!

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