Reason for Visit: Service
I recommend this dealer: No
My Review of Darcars Nissan Volvo:
I had my Nissan Murano serviced at DARCARS where they had to replace the faulted factory alternator under warranty. Several weeks later while driving at highway speeds, the alternator fell off the engine and almost came through the hood of the car had it not become entangled in the wires, hoses and belts in its way. The noise and jolt was frightening to say the least as the dash lights came alive.
My wife and I were counting our lucky stars that we were not injured or worse if the alternator had come through the hood and windshield. We took the car to the nearest dealership from where it had broke down. They then called DARCARS immediately and spoke with Roberto after reviewing the records which indicated that it was indeed DARCARS that performed the alternator service. DARCARS at first denied they did the job.... Then after seeing the records, they tried to lay the blame on me because I am a mechanic.... We all laughed at that one... it was a sad denial...!
The entire alternator assembly and mounting system was bent up and destroyed along with all the AC lines, electrical harnesses and hoses on that side of the engine.
It took over a week for Nissan along with the dealerships to figure out what had happened and who would be responsible for all the damage. (It was determined that the service tech who replaced the alternator failed to tighten up the mounting bolts properly. He apparently "forgot to do it" after the rather lengthy recharging time of the AC system... a necessary procedure on this vehicle when servicing the alternator. The AC compressor needs to be removed.) It then took another two weeks to obtain all the necessary parts to finally repair the job. (You would think the service tech would have ordered the parts while the investigation was being conducted.... Not.)
It's sad that Nissan goes through the trouble of making fantastic cars only to have them ruined by their service teams (in my opinion some are simply factory trained (blank) not worth a red cent.)
So I put my foot down with this one and complained directly to Nissan Corporate. They claim they're fully aware of the quality issues regarding their USA dealer service network... another words they're just as frustrated with the system as we are.
Maybe factory direct sales and service would work out better some day... until then... safe driving to you all and beware of some of those so called factory trained professionals!
Take care
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