Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Dave Dennis Chrysler Dodge Jeep:
Our 40 day old Chrysler T&C van with 2300 miles left us stranded 300 miles from home half way to our vacation destination due to metal in the engine that caused the engine to seize and fried the starter. The 5 star dealer in WV inspected half the engine, removed the metal, changed the starter and called it fixed. They also informed us our engine was built with "restricted parts." In spite of our grave concerns over the safety and reliability of the car given the defect and "half" repair, we were told by both dealers and Chrysler to take the car and bring it back if it failed again. At one point the dealer in WV went so far as to tell us "you own the car," very sympathetic. We were instructed by Jason Dennis as to our obligation as consumers to give the manufacturer ample time and opportunity to fix their defects. He told us "he'd like to help, but was limited in what he could do," and he is the owner of the dealership. (We still remember all the promises from the whole sales team about how this dealership is there for you after the sale...) He offered a free inspection of the car except for the engine, not entirely helpful given the defect. He also told us that "he hoped over time our confidence in our vehicle would return." Ironic given that at point of sale we explained to his sales team that we were replacing our current vehicle with new for our upcoming trip(s) because of our concerns for safety and reliability. At 2585 miles the change oil light came on. Upon taking the van in to a 3rd 5 star dealer (this van won't be going to Dave Dennis for warranty work now) it was determined the oil had been changed by the dealer in WV, but they had failed to reset the sensor. They reset the sensor. Today at 2675 miles the check engine light came on while driving 55mph on the highway, precisely a concern we had voiced to all involved in the first incident. The van was taken immediately to the 3rd dealer to diagnose.
Should Chrysler manufacture products that fail on MAJOR components this early in their life cycle? When they do, what should be the response of the company and it's dealers? This van would appear to be on it's way to being declared a lemon and Dave Dennis Chrysler could not care less. Buyer beware.
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