Dave Mungenast Lexus of St. Louis

Dave Mungenast Lexus of St. Louis
13700 Manchester Rd
Manchester, Missouri 63011
(314) 822-7681

Manufacturer: Lexus


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Twenty-Four Month Rating: 5.0/5
5 Reviews
Dave Mungenast Lexus of St. Louis

Overall Score: 5 Star Rating5.0



About Dave Mungenast Lexus of St. Louis
Certified: Dave Mungenast Lexus of St. Louis
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Dave Mungenast Lexus of St. Louis has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


lucyschreiber47@mac.com
8/23/2010 8:23:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Baek

My Review of Dave Mungenast Lexus of St. Louis:
Very organized, efficiently run dealership. Everyone encountered is well trained, professionally friendly and goal oriented. The bottom line was reached in a straightforward, time economical, yet extremely thorough manner. At no time did I feel rushed.
All of my questions were answered in depth. I left feeling totally confident that I will always be treated as a valued customer by this dealership.

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ggg5star
8/21/2010 9:07:45 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kenneth Levine

My Review of Dave Mungenast Lexus of St. Louis:
I purchased a Lexus from a private party last week and called Ken about getting an extended warranty. From the moment Ken picked up the phone, I could tell I was dealing with a man who knew his business. He was able to answer all my questions and in fact gave me additional info about my vehicle history that I was not aware of. I came in and made the purchase of the Lexus warranty and have great peace of mind that my car will not have any suprise's, or at least when a problem does come up, Lexus will take care of it no matter where my job takes me. Thanks Ken

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ramsfanatic28
8/19/2010 10:31:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Huber

My Review of Dave Mungenast Lexus of St. Louis:
I recently moved to St. Louis and researched where to take my RX 350 for service and decided on Dave Mungenast Lexus of St. Louis. I could not be happier with my decision. Everyone at the dealership provided outstanding customer service and went out of their way to take care of me. The customer waiting area was great to wait in while they serviced my car and I was impressed by the Bistro area with all of the coffee selections, including the fresh baked cookies! My Service Advisor, Brandon Huber was kind enough to keep me updated on the status of my RX while it was being worked on, which was very much appreciated. When I left, my RX was washed and vacuumed which was a nice added touch. Overall I had a great expereince and have found my new Lexus dealer.

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atty2500
4/10/2005 10:55:58 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Chandler Lowell

My Review of Dave Mungenast Lexus of St. Louis:
Bought a 1 year old BMW trade-in a couple years ago from Chandler Lowell - very nice guy to deal with, and this is coming from a very knowledgeable and picky car fanatic. <br><br>Not all of their salesman are that good - earlier, I dealt with another guy (can't remember name) who made up several good &quot;stories&quot; (lies) about himself and the car I was interested in, and just was not trustworthy. However, Chandler seemed like he had nothing to prove and wasn't overly concerned about getting me into one of their cars just to make the sale. <br><br>Everybody there seemed relatively courteous, including Ms. Mungenast who was there to greet customers when you enter their building. <br><br>They spent a long time detailing the car before they delivered it to me, which is also important at an upscale dealership.<br><br>I would recommend them - the only downside is that now I get marketing materials from them on a weekly basis, which is an annoyance, especially since I don't drive a Lexus.

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ukfan4sure
8/30/2004 2:22:38 AM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Dennis Wyland

My Review of Dave Mungenast Lexus of St. Louis:
On August 20, 2004 I bought a 1987 Nissan Maxima (113K miles). I drove it 300 miles to my home in Louisville. The VERY next morning I drove it and the transmission was slipping VERY badly. I contacted them on Monday the 23rd and after a week of letters and phone calls, they offered me $300 to get it fixed (my estimates from Nissan were $2500-$5000; WAY too high I know). I paid $600 over NADA because this car appeared to be so nice. Now I am faced with major repair on a car I hadn't even owned 12 hours when it was messed up! I realize I bought the car &quot;as is&quot;, but come on...where is their integrity?!! And get this; I even asked them to help me buy a USED transmission and I would pay the labor to have it put in. I have yet to hear from them as of this date. EVERYONE needs to be aware of this when you are buying from them.. UPDATE! Today, August 30, this issue was settled in the amount of $500. I agreed to this. I didn't have a lot of options due to the &quot;as-is&quot; disclaimer on the window. Yes, I signed it. In my opinion, to be an A+++ dealer, they should have bought it back. I still would have lost cab fare ($45), paperwork fee ($113), and the Nissan Dealer's transmission check-out labor ($62.50). Also, I would have to drive it 300 miles back to them (if it would have made it). If you claim something is reliable, you should stand behind it. I am 42 years old. I drove it home, that's it. I didn't abuse it. It is as I bought it +300 interstate miles. <br>

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