Reason for Visit: Sales
I recommend this dealer: Yes
My Review of Dave Mungenast Saint Louis Acura:
Purchased new over the weekend. Had a very unpleasant experience at
Leta Acura, the salesman Jay B. was disinterested, confrontational, and
appeared angry from the initial grumbled greeting. I (later) stated I'd
emailed him a few times with no response, to which he replied "I don't do
email". Also, I witnessed another Leta salesman belittle a customer.
Very unpleasant and discouraging experience, I almost cancelled the next
Acura appointment and went to Lexus.
Fortunately I did keep the next appointment at Mungenast St. Louis
Acura which was an entirely different experience. Salesman Bryan was not
only pleasant, polite and interested, but actually very helpful. I had
a price I intended to pay, which was quickly agreed to and everything
was done. Mungenast was a pleasant experience with friendly
service-oriented people, while Leta was a horrible, off-putting experience which
will prevent me from visiting them again and from servicing any of my
Acuras in their department.
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