Dave Smith Nissan

DONT TAKE YOUR MONEY TO DAVE SMITH NISSAN! Two times I have had a car lined up to buy working with a SLEAZEBALL named Todd Bos. Asked for an itemized breakdown of the price. It was a thousand Two times I have had a car lined up to buy working with a SLEAZEBALL named Todd Bos. Asked for an itemized breakdown of the price. It was a thousand over what it should have been. Only for him to tell me it's a "pre installed protection package". Like an alarm? Nope.. literally some cosmetic warranty covering oxidation and sun damage and other crap no one will ever use. Not only does he not tell me it's optional, he tells me it's preapplied to EVERY car they sell. You have no choice in the matter. I said that sounds illegal unless it's listed in the purchase price. He gets passive aggressive and literally lets the car get sold out from under me. Two times in a row he's done this with an Altima and a Subaru. At this point it's my fault for even letting him message me still after the first time. Will provide pictures so you can see how slimy this man is. DONT DEAL WITH TURD BOS, sorry I mean TODD BOS. Grimiest little kid imaginable. Stereotypical sleazy salesman. More

Poor communication, felt like I was not a priority, took several days to get information, no pictures because salesman was "off" and car was being detailed, then after I contact sales asking why I'm not get several days to get information, no pictures because salesman was "off" and car was being detailed, then after I contact sales asking why I'm not getting any contact, I get a text with "oops, sorry, but it was sold last night". Sad that Dave Smith hires sales staff with lack of follow through and honesty. More

Service department did not rotate my tires. My tires had been rotated at 5000 miles and this service took place at approximately 24,000 miles. I was unaware of this until I decided to review all of the serv been rotated at 5000 miles and this service took place at approximately 24,000 miles. I was unaware of this until I decided to review all of the service paperwork later. My cabin air filter was in backwards and the piece that secures the filter was missing. I suppose that some of the service techs are careless. Make sure you check their work and that they rotate the tires. I am having to buy a new set of tires earlier then I would have had to if the tires had been rotated. More

We bought a 2011 Ford Escape with only 60,000 miles from Dave Smith at the beginning of 2020. We started hearing a knocking sound and took it in to their service department to be looked at in May 2021. They Dave Smith at the beginning of 2020. We started hearing a knocking sound and took it in to their service department to be looked at in May 2021. They told us we needed to replace the engine. We got the engine replaced and was quoted $3,000. It took them a month to complete because they dropped the first replacement engine and broke the components and had to get a 2nd replacement engine. They said this 2nd engine was $200 off. When they were finally done, we went to pick up the Escape and the bill was for well over $3,700. When I said something the service writer left and came back a few minutes later with an updated bill of $3,300. That’s fine, but within 2 weeks it started making a rotational grinding noise, so we took it back to Dave Smith. They had it for 3 days and came back to say it was both left hand wheel bearings. We were quoted $1100 for them to repair. After some research, we saw it was almost twice the average cost for that repair. We took it to a local brake shop for the repair and they said the wheel bearings were fine, and to take to a regular shop. We took it to a local mechanic, and they found it was the left transmission bearing was bad, possibly caused by Dave Smith’s engine replacement. They had it confirmed by a transmission shop that was the issue. I should note that both the mechanic shop and the transmission shop stated the wheel bearings were fine. Now we need a new transmission. We have been trying to contact Dave Smith’s Service department to try and get this remedied. We have had our calls ducked and have had multiple voicemails ignored. More

No accountability. Dealership fails to diagnose the No accountability. Dealership fails to diagnose the transmission problem on my Nissan Sentra on multiple occasions, and then say that they need e No accountability. Dealership fails to diagnose the transmission problem on my Nissan Sentra on multiple occasions, and then say that they need evidence?! There's a tow bill and repair bill to prove that. It's really difficult to have evidence of a transmission going out when there is no code for it! Add to the fact that it was under warranty (Yeah, they did not disclose that)! I had to find out the hard way. I find it hard to believe that they had "no knowledge" of the issues that pertain to Nissan Sentra transmissions. It took an independent mechanic, an $1100.00 tow bill, and another $3500.00 to fix it. Something that could have all been prevented if there had been a little more proactive investigation and transparency about CVT transmissions. Now, Dave Smith Nissan holds NO responsibility, hands off. It is a corporate issue they say, except corporate says that the dealership needs to investigate and authorize transmission work in order for there to be reimbursement. Well, it's difficult to do that when there was no problem, according to the techs who work at Dave Smith! I had to have an independent mechanic tell me there is no code for transmission going out. But the independent mechanic still knew that the car would need a new tranny! And the result: A break down, no reimbursement for the $3500.00 transmission replacement, an expensive tow bill, and the phrase, "Oh, I'm sorry. There's nothing we can do." That comes from both parties, Nissan corporate and Dave Smith Nissan! Frustrating to say the least! More