Reason for Visit: Service
I recommend this dealer: No
My Review of Dave Smith's Frontier Sales:
I made an 11 am appointment for service and my car was not done until 2:45pm! this was for lube, oil filter. simple service. when I went to pick my car up, even after bieng assured it would be washed and vacuumed, the car was dirty when I got it. The chrome rims still had grime caked on them and the carpet did not appear to be vacuumed. Nor did they have a loaner car as I was assured by nicole, I had to pay for a taxi to work and back to get my car.I brought this to the attention of the service manager and his response was, well sir, we told you we would try to fit you in....in other words they were doing me a favor and I should feel lucky? The service lady named nicole said, in front of john the service manager "well we don't get down on our hands and knees and scrub the tires!" I then took my complaint to Joe the general manager and was told by him," I am too busy today to deal with this. You will have to call monday to make an appointment with me to solve this." On Monday, I took time from work to go to his office, sat in the building for 30 minutes waiting to see him. I was told by the secretary that he was busy. No-one even called him to tell him I was there! I then left, called his office and left a message and my number. After 3 hours I had not recieved a call back, so I again returned to his office. This time he was there, but told me I would have to come back the following day because the service manager was off that day and he did not want to talk to me without him present because "You could be wrong and he could be right" At that point I was a little upset and asked if he had ever heard ' the customer is always right?" He ordered me from his office. I then called the Owner Ken Smith of dave smith in kellogg. I could not be happier with Mr. Smith. After explaining the situation with frontier sales, Mr Ken Smith said he would take care of it. 5 minutes after I spoke with him, The general manager of frontier sales called me and scheduled a time to pick up my car to detail it. GOOD JOB MR KEN SMITH! The thing is, I had to go over the head of JOE ORSI the manager of FRONTIER AUTO SALES to get a simple thing like washing my car and vacuuming it. I recommend taking your vehicle to kellogg, they have always been the best. They always do a great job.
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