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BMW of Akron
Akron, OH
413 Reviews
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Showing 413 reviews
February 05, 2024
🎯-Marvin Coleman such a true Professional. Took his time to listen Time took his time to listen and understand my situation more Importantly I felt Marvin genuinely did everything in his power Took his time to listen Time took his time to listen and understand my situation more Importantly I felt Marvin genuinely did everything in his power to help me. 🧠- My BMW genius Ryan Vinci is literally a walking google when it comes to BMW. There is nothing Ryan doesn’t know about Beemers. My over experience was a 10 plus highly recommend. Everyone at the dealership was super friendly and gave me the red carpet treatment. More
by burudi
Employees Worked With
Marvin Coleman, Brandon Baxter, Shab Tadayon, Skylar Lippiatt
Helpful July 02, 2021
We bought a certified preowned BMW. Everything was great with our salesman (Mario)up to the time we went and sat in his office . We specifically stated throughout the whole process we wanted 60 months at a with our salesman (Mario)up to the time we went and sat in his office . We specifically stated throughout the whole process we wanted 60 months at a 1.9 % CPO rate through BMW Financial. We go to the finance office and meet Betty, she tells us the rate is 4.2%,72 months (US BANK)she said the CPO rate was 3.99% what was an outright lie. We take delivery. We come in the second time the next morning and talk to Mark Lyon (sales manager) he says we have to pay one point over at 2.99% to BMW financial, because they have to mark it up to make money on the finance. We sign the new papers... we go home find out it’s still through US Bank not BMW financial. They finally submit the application in the BMW financial and it was approved for a 1.9% for 60 months. We come in to sign for the third time and they said no it’s got to be 2.90% because they won’t make any money at 1.90% so we sign the papers for the third time… They also said if you pay it off early there’s a penalty and there is not a penalty, you can pay it off anytime. Betty(finance MGR) lied to us Repeatedly, and was very unprofessional. She would talk over us and deflect the real truth. I am a 25-year-old that worked hard to get an 830 credit score and went in there to get rewarded by getting a 1.9% and turned out to be disrespected and blatantly outright lied to by Betty. I also had to be late for work two days in a row, to come in and re-sign papers. I give credit to where credit is due: Mario (salesman) was great and Alfonso (used car manager) was very professional. Jillian did a fantastic job explaining all the features, warranty and maintenance. More
by monte19
Employees Worked With
Betty in finance
October 30, 2020
I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In f best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In finance I had the pleasure of working with Betty who explained all of my warranty options and which ones worked best for me and my driving habits. More
by Bry.Mathe
Employees Worked With
Betty, Michelle Laughman
October 09, 2020
Great experience. Bought used vehicle from out of state. Michelle made it easy and quick. 100% satisfied. Went out of their way to address our needs. Michelle made it easy and quick. 100% satisfied. Went out of their way to address our needs. More
by Rate BMW Akron
Employees Worked With
Michelle Laughman
September 02, 2019
GREAT DEAL GREAT STORE I have been shopping for an x7 for a couple of months. This dealer when contacted on line, but me a great deal. And the deal was put together on line I have been shopping for an x7 for a couple of months. This dealer when contacted on line, but me a great deal. And the deal was put together on line. And the car was waiting for me when I arrived. They treated me like a king and the process was so easy ...it was like walking in the front door and 60 minutes later driving away....all done...all easy. VERY pleased...Highly recommend Mario !!! More
by rickyx7
Employees Worked With
MARIO CALIRI
August 10, 2019
all about the money I called this dealership to inquire about a used vehicle and ultimately offer them a price that I was willing to pay and they countered my price with I called this dealership to inquire about a used vehicle and ultimately offer them a price that I was willing to pay and they countered my price with a higher price than they originally had advertised and denied their advertised price which I sent to them via a screenshot, then got no response. later on that day looked and the price was raised on all websites they are advertising the car. I would be very careful when dealing with this dealership if dealing with them at all which I would recommend you don't they are all about taking as much money as they can from you STAY AWAY More
by carguy03811
Employees Worked With
Rora Liddle, Shab Tadayon, Jason Czap
May 01, 2019
Perfect dealer! I worked with Justin and Skylar and drove in from upstate NY. They were honest and upfront about the entire process. The car was just as advertised. A I worked with Justin and Skylar and drove in from upstate NY. They were honest and upfront about the entire process. The car was just as advertised. After the purchase Skylar took the time to show me every button and function available in the car. I have already recommended their dealership to my friends. More
by Leon
Employees Worked With
Justin Bisconti, Kevin Walter, Skylar Lippiatt
March 30, 2019
Slow and nonchalant Ok I do not write many reviews but I am inclined to take a few minutes to let people know about my experience. I was looking and test drove a used car Ok I do not write many reviews but I am inclined to take a few minutes to let people know about my experience. I was looking and test drove a used car that was priced around 15,000. Drive went well and told them it had a few noticeable issues and said I would buy it if they fixed them. Well after over 24 hours I get a call stating they aligned the car and a rim was bent and it would be there the next day. Making a long story short it just seems like unless you are spending big money you are pushed aside. The finance lady never called me back when she said she would that night and never got a call until close to 3pm the next day. The excuse was that the computer was spinning and it took like 12 hours to get financing on a person that has over a 800 dollar FICO score. I drove almost 2 hours one way to drive that car and was seriously interested and going to buy it but the nonchalant and slow response time is inexcusable in my opinion. I bet if I was spending 50,000 I might have been more important. Akron BMW get it right please. Thank You More
by jpetri3902
Employees Worked With
Ryan
March 28, 2019
Good service start to finish Texted low coolant issue, while returning from Hilton Head. Reply was received they would be happy to assist, as soon as I arrived the next day. Withi Texted low coolant issue, while returning from Hilton Head. Reply was received they would be happy to assist, as soon as I arrived the next day. Within one hour I was back on the road and the brief stay was pleasant in reception area with an offer coffee. Well done. Thanks More
by HiltonheadBMW
Employees Worked With
Jason Czap
January 29, 2019
Service Good, Rebate offer difficult My service was good. However, I immediately submitted receipts for a rebate offer, followed up several times where they answered quickly, saying my re My service was good. However, I immediately submitted receipts for a rebate offer, followed up several times where they answered quickly, saying my rebate will be mailed soon, but it never came. Now, they say the rebate offer is expired. They were very helpful in finally getting this resolved More
by Greg738
Employees Worked With
Brandon Baxter
