Read Reviews David Bruce Toyota Cadillac

David Bruce Toyota Cadillac

David Bruce Toyota Cadillac

555 William Latham Dr.
Bourbonnais, Illinois 60914

Sales: (866) 756-1433
Service: (815) 935-4600
Parts: (866) 542-7309

Manufacturers: Cadillac, Toyota

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  • Customer Service:

    4.9

  • Quality of Work:

    4.9

  • Friendliness:

    5.0

  • Overall Experience:

    4.9

  • Pricing:

    4.8

24-Month Rating

based on 135 reviews

4.9

4.9 out of 5

209 lifetime reviews

David Bruce Toyota Cadillac

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Certified: David Bruce Toyota Cadillac

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, David Bruce Toyota Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About David Bruce Toyota Cadillac
Enjoy a pleasant experience without the typical games, gimmicks and circus act! Buying a new vehicle should be fun and exciting, not something that is dreadful. Locally owned and operated since 1984. Get a super deal and not have to spend all day dealing with the runaround!! We've helped thousands of people with new Toyota, Cadillac, and preowned deals which have resulted in lots of repeat business. Our customers come back time and time again with friends and family for a straightforward, honest deal. After the sale, our award winning service department is a pleasure to deal with as well!! Very courteous and specials everyday. Give us a shot and you won't be disappointed!! Call today to arrange your next deal!!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Our Amenities

Free WiFi Free Drinks
After Hours Drop-Off Free Loaner Cars
Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Rental Car Service Onsite
Drive-In Service Shuttle Service
Express Service Vending Machines
Free Coffee

Tomarsha
5/18/2013 7:42:06 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Janelle HindmandJanelle Hindmand

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of David Bruce Toyota Cadillac:

We both felt Janelle Hindmand was the most professional salesperson we ever had. In this purchase, we had conversations with numerous salespersons at a number of dealerships. Janelle was, by far, the best.

Only one bit of feedback: my wife and I would have benefitted by knowing we would be offered the Protector Plan (e.g. 7 year exterior, interior and dent program) prior to our purchase date today, May 18, 2013. It would have been better to know about the offer when we wrote deposit check, May 4, 2013. That way, we could could studied the options for about a week, rather than making an "under the gun" decision on the date of closing the deal.

Thank you for the opportunity to provide feedback.

Tom Lambert

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Response From: David Bruce Toyota Cadillac
Added: 5/20/2013 4:53:59 PM

Thanks so much for your great review and for your feedback! We appreciate your business! Please let us know if you need anything in the future!!

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Riglile
5/15/2013 10:37:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Janelle HindmandJanelle Hindmand

  • Customer Service:

    N/A

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

Dan and Janelle did a great job getting me into a new Toyota lease! It was painless and very professional! Great dealership with great people.

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Response From: David Bruce Toyota Cadillac
Added: 5/18/2013 9:34:24 AM

Thanks a bunch for your continued business! Thanks as well for that great review!!

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benkurien
5/15/2013 10:08:16 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave SosnowskiDave Sosnowski

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

We always enjoyed working with Dave Sosnowski as he is very open and friendly. He keeps in touch with you even after deal is done. That is why when we wanted another Toyota we drove all the way from Orland Park to Bourbonnais. Very nice people to do business with. I have recommended this dealership to my friends and they feel the same way.

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Response From: David Bruce Toyota Cadillac
Added: 5/18/2013 9:35:44 AM

Thanks so much for that great review and for your continued business! We appreciate you referring other business as well! Please let us know if you need anything in the future!!

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gplumley
5/15/2013 1:24:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave SosnowskiDave Sosnowski

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

I recently purchased a 2013 TOYOTA TUNDRA on 4/13/13 which i absolutely love ! I worked with Dave Sosnowski. We worked out a zero pressure, no haggle price online. The purchase was a very pleasant no stress one ! If you are looking to make a zero pressure purchase online or in person give Dave a call or email you wont be sorry !

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Response From: David Bruce Toyota Cadillac
Added: 5/18/2013 9:33:27 AM

Thanks so much for that great review! We appreciate your continued business! Enjoy your Tundra and let us know if you need anything in the future!!

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soxfan43
5/14/2013 1:21:17 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave SosnowskiDave Sosnowski

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

Had a great first car buying experience. The service was great and very friendly. Didn't feel any pressure at all like I felt a some other car dealerships. Would recommend them to anyone I know looking to buy a new or used car.

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Response From: David Bruce Toyota Cadillac
Added: 5/14/2013 9:50:42 PM

We're glad to hear that you were comfortable here and you enjoyed your first car buying experience! We look forward to being the place you count on in the future!!

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sojourn
5/13/2013 10:07:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave SosnowskiDave Sosnowski

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

This is my third Toyota from this dealership. That fact, plus all "5's" in rating says it all. I am totally satisfied with the new Avalon. The service department is second to none - friendly, prompt, and accommodating. Nuf said!

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Response From: David Bruce Toyota Cadillac
Added: 5/14/2013 9:49:55 PM

Thanks so much for that great review and your continued business! That really means a lot! Please let us know if you need anything in the future!

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SpartangirlMichigan
5/11/2013 6:34:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Service DepartmentService Department
Dave SosnowskiDave Sosnowski

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

I recently purchased a new Toyota FJ Cruiser I spotted on Auto Trader. I worked with Dave Sosnowski, and the service dept. From start to completion of the sale it was the most positive experience I've ever had purchasing a vehicle. Dave and the entire staff we're professional in every way, very personable, and extremely accommodating of every request. They contacted me when needed to be sure everything would be done correctly the first time. Dave also took the time to be sure the systems in my FJ were configured before I left the lot. I love my FJ, and I know in the future the service will be there when I need it. Don't hesitate to to contact this dealership and Dave. They're AMAZING and you won't be disappointed.

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Response From: David Bruce Toyota Cadillac
Added: 5/13/2013 10:32:36 AM

Thanks so much for taking the time with that great review! We appreciate coming out from Michigan! Let us know if you need anything in the future!!

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shell1962us
5/10/2013 1:40:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason ConnorJason Connor

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

I looked around alot for a certain color and interior type of 2013 Cadillac CTS. Jason at David Bruce by far offered the best price and found the car I wanted in record time. By the time we struck a deal it was there and waiting for me. He's very trustworthy and his "bottom line" numbers were lower than I thought they'd be. I would recommend David Bruce Cadillac to anyone that doesn't want to be hassled by "car guys" with worn out slogans. These guys are all about service. They want your business for more than just one car deal.

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Response From: David Bruce Toyota Cadillac
Added: 5/10/2013 1:46:13 PM

Thanks so much for taking the time with that great review! It's nice to hear that you had a great experience and found somewhere different from all those other places!! Let us know if you need anything in the future!!

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CARLETON1265
5/3/2013 10:16:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason ConnorJason Connor

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

I VISITED DAVID BRUCE AUTOCENTER ON 5-3-2013 FOR SERVICE ON MY 2011 AVALON. WHILE I WAS THERE I CHECKED OUT THE NEW 2013 AVALON, WHICH I FOUND TO BE A GREAT CAR AND JASON CONNOR PROVIDED GREAT ASSISTANCE IN SHOWING ME THE ATTRIBUTES OF THE NEW 2013 AVALON. AND ALSO PROVIDED GREAT ASSISTANCE IN SECURING FINANCE SO THAT I COULD DRIVE AWAY IN THAT CAR.

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Response From: David Bruce Toyota Cadillac
Added: 5/6/2013 10:36:57 AM

Thanks so much for writing that great review! We really appreciate that! We value your continued business and look forward to helping when the next Avalon comes out! :-)

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RebeccaSmithson2378
5/1/2013 8:09:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony MalzoneTony Malzone

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of David Bruce Toyota Cadillac:

When me and my husband walked in we were immediatly helped with what we needed. Tony Malzone helped us find exactly what car we wanted. We are extremely satisfied.

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Response From: David Bruce Toyota Cadillac
Added: 5/6/2013 11:02:19 AM

Thanks for taking the time to write that great review! We're glad to hear you got the car you really wanted and we look forward to helping again in the future!

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