My Review Of David Hobbs Honda:
I began e-mailing with the Internet Sales Specialist, Brian, at the dealership about a week before I was able to make it in. I knew the car that I wanted and he had quoted me an "internet price" that I felt was fair. At the end of the week I had told Brian to go ahead and begin the paperwork, put a deposit on the car and came in on Saturday. Brian had handed me off to Bob who was happy to pick me up locally and give me a ride in to the dealership. Once there, both he and the man in Finance, Jeremy, were ready for me and organized.
With the money taken care of, Jeremy took me back to Bob who was ready with the keys and owner's manual, which he covered with enough detail take make me comfortable and then took me out to the car to show me the features he just covered. Once in the car, he noticed a detail that needed cleaning up and had it taken care of once we were finished. Beyond that he seemed a bit unsure of a few of the features that my specific car came with. He thought that I did not have Bluetooth connectivity, which I verified once I got home that I did indeed have it. So a little more familiarity would have been nice, but I'm generally ok with figuring these things out on my own as well.
"Ok you had a pretty good experience, so what's with the 2 for Quality of Work", you are asking? Well, once I drove my car home and went to go out for the evening, both the check engine and the IMA (hybrid) warning lights pop on the dashboard. After having the car serviced the next business day at a dealership closer to home, I found out that due to my car having sat on their lot for a number of months without being driven enough to keep a decent charge on the hybrid battery pack, it lost it's ability to hold sufficient capacity. Honda USA covered a battery swap under warranty and everything seems to be fine now, but I was not happy that the dealership either had no way to test this prior to sale, or that they did have a way and did not do it.
Bob followed up with me via e-mail a few days later to thank me for my business, and to see if I was enjoying the car. I replied and told him of my frustration but never heard from him again.
Overall, it was a pretty good experience. Car dealers are car dealers, and I generally have an expectation of some snake-oil sales techniques, but was pretty happy to not have that here. That may be because my sale was mostly done through electronic communications, so take it for what its worth. There was some showroom machismo and a moderate competitive atmosphere amongst the other salesmen, and a couple of mostly benign comments about female customers or drivers.
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