David O'Neal Automotive Group

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of David O'Neal Automotive Group:
Salesperson lied about features on car to make the sale, lied about the tire warranty, customer service was HORRIBLE after the sale. Worst part is they sold me an extended warranty on my car that was supposed to cover it for 7 years/100,000 miles. Less than three years after buying the car, the warranty company is out of business and David O'Neal will not do anything to honor the warranty. I now have to do over $800 repair work to my car and have no warranty (that I originally paid $1565 for) to cover it. The manager's attitude at David O'Neal was "oh well, nothing we can do except cancel the warranty for you and put you in line with the other people waiting to collect from the warranty company". I paid David O'Neal for the warranty, they made a nice commission off selling it, now they won't do a thing for the customer. AND the receptionist hung up on me when I called and asked for a manager because SHE told me there was nothing they could do about the warranty and I wanted to speak to a manager.

Save yourself a lot of time, trouble, and most importantly, money, and go somewhere else.

I wish I could rate them less than poor on this scale.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of David O'Neal Automotive Group:
Where do I begin?

Purchased used Saab 93 in June of 2008 and paid for the pre-owned certification. In the course of two months, the car was in the shop four times. Three times for a coolant leak. On the last trip to the shop, it was determined that the engine would need replacing.

Three weeks after the car was taken in for service, NO progress on the replacement had been made. We were given three anticipated delivery dates and a boat-load of excuses for failing to meet the delivery dates. After losing all faith in the workmanship and competency of the service department, we negotiated a trade. David O'Neal Saab would eat the lemon, we would eat some depreciation and we would purchase a new car.

Fast forward 30 days.

We receive a call from our lender for the used 93. They were wondering where the payment was for the car we no longer owned. David O'Neal Saab failed to pay off the note for the buy-back.

Furthermore, we discovered that the financing we applied for (for the new car) has yet to be secured.

As of September 24th, we still have no guarantee of financing for our new car and we have no confirmation of pay-off from GMAC.

Our credit is in shambles. We don't know where our liability begins and ends. No one at the dealership will assume responsibility for this issue. We have been working directly with the lending agency (the dealership's responsibility) to ensure financing has been secured.

The new sales manager (the old was, "no longer works there") informed me on Monday, 19 September 2008, that well over $200,000.00 in financing is in limbo due to problems with their lender. As it turns out, upon having the loan application reviewed by an independent third party, the loan application was incorrectly processed by David O'Neal.

Our calls are no longer answered (who knew so many people at car dealerships are always in meetings. I would have thought they would be trying to sell cars). Our request for compensation for credit monitoring services have been denied.

Better Business Bureau, SAAB (manufacturer) and North Carolina State Attorney General have been contacted.

As there appears to be much unnecessary drama, a great amount of turnover, a complete and total lack of ownership of responsibility in all departments of this dealership, I would be remiss in not sharing the horrors of our transactions.

A pity. We had been a repeat customer and loyal SAAB owner.

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Reason for Visit: Service

I recommend this dealer: No

My Review of David O'Neal Automotive Group:
The Sales Division at David O'Neal Saab is great as are the Service Attendents that you deal with when servicing your vehicle. The Managment at David O'Neal seems to not be providing the necessary tools to these service guys to compete with other car's in this vehicle class (Acura, BMW...). Ordering the incorrect parts, having no parts in there inventory to fix the problems asap, always having to go there twice to resolve vehicle issues, once to diagnose the issue and then again to get it fixed after the part has been ordered, 2 Loaner cars for Saab which are always out (not enough for there clients), not washing the cars after servicing them, and having parts on backorder for vehicles that are still with in there 3 year 36,000 mile free servicing period. These are all things that should be a rare occurance for a LUXURY vehicle, unfortunately at David O'Neal this is not the case from my experience it happens very often.

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