David O'Neal Automotive Group

Reason for Visit: Service

I recommend this dealer: No

My Review of David O'Neal Automotive Group:
The Sales Division at David O'Neal Saab is great as are the Service Attendents that you deal with when servicing your vehicle. The Managment at David O'Neal seems to not be providing the necessary tools to these service guys to compete with other car's in this vehicle class (Acura, BMW...). Ordering the incorrect parts, having no parts in there inventory to fix the problems asap, always having to go there twice to resolve vehicle issues, once to diagnose the issue and then again to get it fixed after the part has been ordered, 2 Loaner cars for Saab which are always out (not enough for there clients), not washing the cars after servicing them, and having parts on backorder for vehicles that are still with in there 3 year 36,000 mile free servicing period. These are all things that should be a rare occurance for a LUXURY vehicle, unfortunately at David O'Neal this is not the case from my experience it happens very often.

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Reason for Visit: Service

I recommend this dealer: No

My Review of David O'Neal Automotive Group:
I took my car in to service several warranty issues. They claimed to fix the problems but did not. They have not returned my calls since that time. Five unreturned calls to date.

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Reason for Visit: Service

I recommend this dealer: No

My Review of David O'Neal Automotive Group:
Brought minivan in for safety recall. Made an appointment the day before for 8 am the next day. Dropped the car off at 8 am for rework prescribed by recall. I was told they wpould do a 16-point safety check. I called at 1 pm and said I would be ther about 3 pm to pickup the car. At 1 pm I was told they had just started the car. At 3:30 pm I got the car. It had grease on the steering wheel, windo and outside the car. They told me they did the safety check and found out later that I was lied to. I don't do business with dealerships that lie to me.

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