Visited yesterday to buy a truck advertised online ( would still buy the same truck if I could get a salesman or manager that was not rude and untruthful) I pulled up the Internet truck they advertised as having 6 online of assorted colors, showed to the salesman and he informed us he had the blue one and the silver one. We asked to see the blue and we were shown a truck, test drove it and made an offer. The Salesman said he couldn't accept it and walked off so we left, looked around elsewhere, but did not see one we liked as much . We returned several hours later, was given the same rude salesman and asked to look at the truck and was shown to the same truck in the same spot we left it and said we would take it at the full Internet price we had discussed earlier. The salesman went in to get the paperwork and came back saying it was approximately 2000$ higher than earlier ,when we called him on the discrepancy , he said it was the wrong pickup and we should have known better, refused to admit he had made any mistake and made rude ,disparaging and snide remarks to my daughter. We asked him to get his manager and he walked off. We stood just outside the door waiting for the manager and watched the salesman stand watching tv for several minutes before walking off( we assumed to finally get a manager) A very nice young man asked if he could help and we told him what had happened and that we were waiting for the manager. He said he was very sorry that had happened and he would get the manager. The manager finally came over, said he understood his salesman had made a mistake that he was human, but what did we want him to do about it ( still no apology) that those were the prices and he had a silver one at that price. We told him we were only interested in a blue one and I was shocked to hear him ask us what the difference the color made and the way he saw it you have only 2 options buy the blue truck at the higher price or take this silver one you don't want and those are your only choices ,being both patronizing, and rude .After some discussion he said he would see if he could find the blue one. Several minutes later, someone pulled what appeared to be the blue truck we had originally asked to see(when the higher priced vehicle was brought to us and represented as the one we asked to see). We walked over to wait on someone to come help us with it (it was locked so that we could not look in it). No one ever came to help us. Finally, after several salesman had walked by us without offering to help (our original salesman was watching tv again) my daughter asked a different salesman to help. She was told that his manager had informed him he could not help us because the original rude, incompetent, salesman was on it. She explained to him that we would buy this truck ,that night, but it would not be from that original salesman after the way he spoke to us. After all of this the only time we heard even an apology, much less an offer to make it right was from two gentlemen who had absolutely nothing to do with this incident and then they were told they could not help us. I have been in customer service for 38 years and have never been treated so badly by any company for any reason. Due to my years in the industry I am well aware that when caught in a situation like this the employees of a company will try to discredit the client to make excuses for themselves. In this case, while my daughter did get emotional after such treatment by both manager and staff she, however, did not resort to vulgar language and did not act in anyway that would deserve such treatment or to be spoken too in that manner. In a business setting, profanity should never be used by a salesman or manager and directed at a client as was the case this time. The owners of this dealership should really look into the issues there, as I can see why they have such awful reviews everywhere else on the Internet . When I think about it I'm also shocked that Chrysler allows this kind of customer service. I have bought Chrysler before and always been treated with the greatest respect. As said earlier, I would still purchase the correct truck, but only after a sincere apology and one of the more competent ,nicer salesman contacted me.
I Recommend This Dealer:
Manager ( not sure of his name maybe Jason Murphy and salesman Gary Lewis
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