David Wilson's South Bay Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of David Wilson's South Bay Toyota:
Very IRRESPONSIBLE and UNFRIENDLY staffs.

I paid for a major service package but ended up w/ just a basic oil change quality of service last month.

I called to complain but their staff's attitude was very negative. The moment that staff picked up the phone, he called me someone else's name. It just feels odd. Then when he found that I was there to complain about the service, his attitude changed dramatically. They don't sound that they value my business at all. The staff who picked up the call said will have the service manager call back later but it never happened.

I've been to other autoservices before and this is the MOST IRRESPONSIBLE and unfriendly dealer I ever had.

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Wilson's South Bay Toyota:
My CD player broke after 2 yrs of use. Went back to ask for warranty replacement. They said they are not responsible for it and will not fix it for free. I will have to pay $200 just to get it fixed or $500 for a new one, and it's just a regular CD player and it will take at least a month to have it fixed. I ended up getting a brand new MP3 player installed at other electronic store on the same day. They are really SUCK!! and the service manager's attitude was very unfriendly.

They told me that my car need to fix some parts but I took my car to another autoshop and found there was no problem at all.

DON'T GO THERE!!! They are DISHONEST. They just want your money w/o giving you the service you paid for.

They are the crappiest dealer and auto service I ever had.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of David Wilson's South Bay Toyota:
I've been a loyal customer to this place for 8+ yrs. I bought two cars from this place before and went there for the maintainence services(both minor and mojor maintainence) ever since I bought my cars from them. I was happy with their service at the beginning but in the past year or so, I am totally dissapointed with their services.

My car had an oil change service last year. They rotated the tire but didn't make sure the hub caps were putted back firmly. One of the hub caps lose on the way back home. I went back to them later but they refuse to be responsible for it. They said the hub cap was old so it could fall off easily. I ended up spending $80+ to buy a new hub cap from them.

Since then, I thought I should give them a 2nd chance. Went back for another oil change later (about 6 months from the time I write this review) and the service was ok. However, I went there for oil change today, when I got my car back, one of the hub caps was GONE!!! And it was the new one that I bought earlier. I am pretty sure when I dropped off the car, all the hub caps were there. I picked up my car at around 6pm and the technician named Sean who took care of my car was gone at 5pm, so I had to talk to the only available staff there. His attitude was REALLY RUDE. He made it sounds like if I am trying to take advantage of them. He said "we are not responsible for it and we are not going to give you back a new cap. I don't think I should continue talking to you" He then gave me Sean's number and tell me to go back the next day. Hey, not everyone has time to go over there any time they want. I need to go to work as well.

Their service attitude is EXTREMELY DISAPPOINTING!!!! and I even suspect their honesty. Every time there's a problem, their first reaction is always "not our fault. We are not responsible for it".

If the rating scale has 0 star as an option, I would have given 0 to them. People, if you want a honest and reliable auto service, this is definitly NOT the place to go. I was once a loyal customer and now I've decided that I will NEVER go back again.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of David Wilson's South Bay Toyota:
Shawn great customer service skill. he is very personable and very good at his job. Thank you

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Wilson's South Bay Toyota:
I took my 2007 Toyota Corolla for warranty service. My brand new radio did not turn on since 01/29/07. Mr Noble stated that this part will be in stock in 2-3 business days. He took my information down and my cell phone number and said i will call you in 2-3 days so you can bring your Corolla back for service. It is now 02/09/07 and had to call the Dealer to see if this part is in. I am very disappointed with this service, on a new car not even 3 months of old, and the radio has gone out. and then i have to put up with this "service" representative that appears not to care about his customers. I am very unhappy with the way I have been treated by this Toyota Service Advisor. My Honda service representative is very, very helpful my next purchase may as well be Honda.... I work with customers all the time and if I ever treated Autozone, GM or any samll business owner this way I am pretty sure I would not be working at MPA anymore.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of David Wilson's South Bay Toyota:
Great dealership, got me approved for a great APR 16.5% even though I had EXTREMELY bad credit. Other dealerships where giving me 22.5% APR. and still finding it difficult to approve me. In Southbay Toyota I walked in filled out the app. and was approved on the spot. No call backs about they need more downpayment or we couldn't get the loan approved crap. Just sign and go, thanks to these guys I'm on the road to rebuilding my credit.

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