I had an 8:00a.m. appointment today (3/8/12)for FREE "Lube-Oil-Filter, Four-Tire Rotation and 27-point Vehicle Inspection" as outlined in CHEVROLET'S "COMPLIMENTARY MAINTENANCE" Booklet that I received in 2011. Upon receiving it in early 2011, I had the services done in March 2011. The windshield sticker affixed at that time said that the NEXT service was due at "51,100 miles". Due to low mileage accumulated, I had no further service appointments until today. Even though my odometer only read 50,478, I wanted to get the oil changed on my 1996 IMPALA/SS before the expiration date of 3/31/12 on the offer. When I went to the service desk with - what I thought - was the complete original envelope that I received, with all enclosures, I couldn't FIND the "Complimentary Maintenance CARD" that Joe Brown asked for! After rummaging through my glove box, console, door compartments and panels in back of front seats, I came up "empty"! I resigned myself to the fact that I was either going to have to PAY for an oil change...or LEAVE, Joe called to me and said "Never mind, Ron...we'll go with past year's service record.". Joe then provided info on location of the customer's lounge. The lounge was equipped with soft chairs, an exotic coffee machine that offered ALL kinds of choices (Latte, hot chocolate, etc.) and DOUGHNUTS!
The remodeled dealership is SPECTACULAR: bright, clean, friendly employees...truly an ASSET to the Chevrolet/GM Organization!
When Joe walked me back to the service area, I was pleasantly surprised to find that the SS had been given a car wash!
Today was truly a memorable experience; I wish DAY Chevrolet continued success for the future!
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