My Review Of Day West Liberty Subaru:
I purchased a care at this dealership In May 2012. If I had known about this site before now I would have written a review much sooner. All in all, and good experience became very bad when a lie told to me by management took me calling Gov. Corbetts office after a recommendation from the States Consumers Protection Agency. I had moved to Pittsburgh at the beginning of May for a new job, and had no plans of moving back to CT. I went care shopping and had no intention of purchasing a car in one day, but when I was at Day, they had a used car that I could pay out of pocket for and it was a very good deal, so I decided to purchase it. I still had a CT drivers license since I had just recently moved. It was the last day of the month and they wanted to sell the car so they could get their numbers for the month. I asked if I was going to have a problem registering the car the following day once I received my PA drivers license. The sales man had to go and ask his manager because he was not sure of the answer. His Manager informed me that It would not be a problem to register the car in PA even if I purchased it under a CT license. Well, needless to say I should have trusted my initial instinct. Once I got my license a week later and attempted to register the car I was not able to. I was told I would need to drive back to CT, get another CT license, register the car there, get the title there, and then come back and do all of that in PA. I did not live in CT any longer, and I was starting my new job and that was not a possibility for me. Not only did the company not try to assist me until I eventually called the Governors office, which I was still surprised that I did, but they lied about the situation on the Better Business Bureau website, where I filed a complaint. The manager indicated I had specifically said I decided to stay in PA once I purchased the car. Not only did I have text messages as proof that was not the case, but I had a signed lease indicating the same. This was my first car buying experience, and while the gentleman who sold me the car was very apologetic, but he did attempt to assist me. The woman at the Governors office told me she could not believe how long it took for a manager to get back to her, and she said she would never recommend this dealership to anyone she knew due to how rude they were over the phone. Eventually I did get my PA title and registration thanks to the Governors office, but the run around, and the fact that the dealerships solution was for me to drive back to CT waste all that money to register the car there, get a title and ID there then turn around and do it all again here, was outrageous to me. The bottom line, this place is probably no worse then the rest, but I think you have to be a pretty heartless person to manipulate and lie to a first time, young buyer to have a better quota on a used, overpriced car to begin with. trust your gut when buying a car!
Was this review helpful to you?
Yes | No
1/24/2013 12:14:03 PM
We're sorry to hear that this situation happened to you and apologize for the obvious miscommunications that occurred. It seems the titling issue has since been resolved, but please let us know if this is not the case. Thank You.