I purchased a brand new car, and had an excellent experience with my salesman, and the sales manager during the negotiation process. We reached agreement on what I believe was a fair price.
In view of the extensive electronics in Kia vehicles, and the fact that some systems are warranted for only 3 years (not 5 as the advertising suggests), I paid for an extended warranty plan - feeling it was insurance, as I keep my vehicles for many years. On returning home and reviewing the paperwork, I discovered that the F&I manager had given me only the first sheet of warranty materials, and that the remaining 7 sheets describing terms and conditions, how to obtain service, etc. were missing. I phoned the F&I manager. He at first rudely denied that there were any other pages, and then on my second call after I discussed with the warranty company he offered to give me "a few pages from another contract" if I drove the 25 miles back to the dealership.
Fortunately, another member of staff of this company is an acquaintance of mine, and he kindly obtained the missing contract pages for me.
I have checked with the warranty company and yes, the dealership did eventually register the warranty with them and make payment.
Bizarre...... I hope someone did not believe they could get away with not registering and paying for the warranty and keeping my money. After all, it should be years before I need it and by then someone might have left the dealership !
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Finance and Insurance manager