I am not a person who complains about general things that go wrong with companies. Everywhere you go from Walmart to working with financial institutions, have problems and areas that need to be impoved. But if you are in the market for a used car, DO NOT GO HERE! Yes the cars are overpriced (before the financing), The sales staff are very friendly, but things do change once you sign the papers. These people are the type of people who smile and tell you what you want to here, then never follow through. Once the sale is complete, you are left to deal with very very RUDE staff when it comes to payments, title work, refunds, complaints, basically anything outside of buying the car. I too had immediate problems with car less than 10 hours after I purchased it. I was stranded at the DMV in the inspection line because my car overheated. I called them, and of course there phone system was down for quite a long time (as usual), and I finally had to contact the Coatesville office so they would be able to assist me. Finally after waiting for 4 hours, someone finally came and got me at the DMV and the car, where I was told they were going to be kind and lend me a vehicle even though it wasn't in my contract (like they were doing me a favor-but better than nothing!) The car they gave me to use was on their lot for sale and had the check engine light on as soon as you turned on the car (smh). After they "fixed" my car (the problem was a bad water pump-which I kept telling them-but all they did was put antifreeze in it) less than 24 hours later I was stuck in Aberdeen, Md bc the started was bad on the car and wouldn't start. Problems just kept happening, and this was ALWAYS followed with horrible and rude Customer Service. Finally came and paid off the car two months early, where I was told that my receipt was good enough proof of pay-off and my title would be received in 10 days. They never said ty or congratulations, never offered to schedule me an appointment to have the payment mechanism taken out ( I had to interrupt the title clerk and Michelle who were to busy talking about their lunch even though we had already asked for them to schedule me an appt to get one). Came back up ten days later to have it removed just to find out they never did any paperwork to get my title yet. And of course they were rude! Dave spoke with me about the situation, and of course you got the usual xxxxxxx with a smile and was sent off on my merry way. So...only purchase a car here if you want cars that have MAJOR problems, RUDE customer service, automated random call about missed payments that don't apply to you at all-this always happened and they never can tell you why, no follow through, delayed paperwork, over charging of fees and HUGE headaches! I am really surprised they are still in business. If you really research, they don't have good ratings at all.
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Michelle, Dave, Chris, and various workers within the sales dept, and the title clerk