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DeLong Ford, Inc. - Service Center

5.0

69 Lifetime Service Reviews

212 E Delaware St, Dwight, Illinois 60420

69 Reviews of DeLong Ford, Inc. - Service Center

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April 22, 2017

"Scheduled oil change and tire rotation."

- Cubs Fan

Just had an oil change and tire rotation performed. As always the Delong team was outstanding. Easy to schedule, done on time and the car runs fine. They also reminded to me of some upcoming scheduled maintenance that I had forgotten about. They are very good at what they do.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Josh Masching
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 25, 2017 -

DeLong Ford, Inc. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Delong Ford Team

April 19, 2017

"Customer service"

- Geener21

I have always had an excellent experience when going to DeLongs. Customer service is awesome, employees are great. Fast and always get my car in for an appointment quickly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 21, 2017 -

DeLong Ford, Inc. responded

Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Kind regards, Delong Ford Team

April 12, 2017

"Service"

- josephine

I have our cars serviced at DeLong. I am always pleased with the service. Not only are the employees friendly and courteous but they are knowledgeable and do an excellent job. I would recommend DeLong's to anyone for service or sales.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 14, 2017 -

DeLong Ford, Inc. responded

Josephine, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Kind regards, Delong Ford Team

March 19, 2017

"Oil change "

- Sara S

Brought my Ford Edge in for oil change. Leak was found. Part was ordered and fixed the following Saturday when I was in town. Excellent service as always!! Thanks Matt and DeLong Ford!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 18, 2017

"Good buying experience"

- Tech01@frontier.com

Woody treated me very good on buying this truck. He made the truck right for what was wrong with it. This is the first truck I bought but if I need another one I will give them my business!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Mike Woods
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 09, 2017

"100,000 miles"

- good678

Matt and his team have done a great job at servicing our Taurus. It is about to hit 100,000 miles and it still runs as well as it did when we bought it. Hard to beat a well maintained Ford. Don't worry Woody, we will be back when it is time to replace this one.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 08, 2017

"Recall on part"

- Geener21

My car had a recall on a part and Matt called to schedule an appointment which was convenient for me to bring my car in. I moved to Pontiac so I was given a loner car to use until my car was done. The service was fast and excellent. Great work to the technician who serviced my car.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 04, 2017

"Windsheild"

- tthumb4848

Had a crack in the windshield and as always the service was great. Repair made and drove off within a few hours. Always have liked the team at Delongs.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Woods
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 26, 2017

"Oil change"

- skip

Small oil leak found on axle during the routine The Works oil change. Parts orderd and repaired under warr with no problems. What other dealer would take care of somthing you cant see under warr. Great home town service. Thanks Matt and the Techs that caught and fixed our car before it became a problem.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 21, 2017

"Just what we needed"

- jreardan

Our Friends at DeLong Ford do more than just sell you a car. They continue the great service. It was a pleasure to have our Escape serviced by professionals. No hidden charges or unapproved add ons. I also appreciated the vehicle "saving" tips offered by Matt and their service department. If ever there is a problem with our vehicle, I know where to look for honest professional answers. Thank you DeLong Ford. We'll be back!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bozarth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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