My praise begins and ends with my experience with the salesman, Tim, who is no longer there. I decided to only use the dealership for service and it has been a huge mistake. I kept telling them I wasn't getting anywhere near the gas mileage predicted. They did all kinds of things over two years, charging me each time. Finally, I started getting the predicted mileage. I have sat in the lounge for hours with no one coming to tell me what's up with my vehicle. I always have to go to the office to ask. They charge an arm and a leg for most everything. The tires I bought kept losing pressure so I went to Warren Tire to put nitrogen in them. Twice, my check engine light came on just a mile from DePaula after just having my vehicle serviced. Today, they made it sound as though re-alignment was part of the 60,000 mile upkeep, then charged me $70 for an alignment after I just had one there in March, and didn't ask me if I wanted it done. They also charged me for an oil change when I still had 50% oil life (and the last oil change, they forgot to re-set the oil life meter, so I had to go back). On top of that, the bill was almost 10% higher than the estimate, but the team leader didn't say a word. I left a message for the general manager at 11:40 a.m. and sent an e-mail to the service manager at 2 p.m., both with detailed complaints. The general manager finally called me at 3 p.m. on my home phone, not the cell I asked him to call. Because I am such a good customer, he is giving me $150 off future service, detailing my car, and topping off my tank when I bring it for detailing. I will use the $150 an seek service elsewhere after that. I am tired of being treated like dirt, paying too much, and complaining every visit. BTW I also praise places that do a good job and always thank cashiers who are efficient and friendly. Normally, I have no problems getting good service.
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