Had made an appt. with the svc dept, a pleasant woman name Shannon, she set me up with Marc on the Gold Team, I felt like royalty right away from the moment i booked a service for a safety recall. Not purchasing my vehicle at Depaula Chevrolet I was nervous about coming in and what type of svc to expect. I pulled up to the garage,the door came open right away. I was greeted by a young man whom later I learned CJ, he directed me to pull my car into the repair shop, he smiled
all the while, as I reached for the door handle to open the car, CJ, had ahold of it already and said
"good morning", what a relief in this day and age. So my hands full of papers to grade that morning,he offered to help me. I as directed to Marc the service person I was set up with for the
recall I needed done. Marc greeted me promptly as I entered the office. He had the service order already pre-written, he reiterated the recall needed and asked if i needed anything else, I responded and said no thank you. He said great, may I have a service technician perform a free courtesy inspection of the vehicle, I said by all means please. I know 4 th grade children and nothing about cars. I was told service would take 45 minutes. Marc walked me to the lounge area, offered me a coffee, i had a coffee, graded some papers, and in 35 minutes, Marc came in and said my car was completed, he walked to me the svc area, there was my filthy white Traverse, freshly washed, and guess what, CJ hand drying it. It's not even 8am, and these great people shine with bright enthusiasm, and it was a Monday. So Marc gave me my invoice and a copy of the check he had done for me with no issues to report. On the dashboard of car, a thank you for allowing us to serve me, signed by Marc. I exited the dealer with complete confidence and utter amazement. Highly recommend this Dealer.Just go in for a tour and watch how it works, other dealers and some within minutes that i've been less pleased with ,should spend an hour or two and see how the customer experience at Depaula is .
I Recommend This Dealer:
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