DeSantis Chevrolet

Reason for Visit: Service

I recommend this dealer: No

My Review of DeSantis Chevrolet:
i purchased an 2006 uplander in which i had some trouble with noises and rattles, being a certified tech before changing careers i examined the vehicle myself and determined that the vehicle had front strut issues and a bad wheel being. i informed desantis service dept. of it. well when my wife went to drop the vehicle off they told my wife she will need a alignment without even seeing the vehicle, mind you the vehicle is brand new. when the vehicle was ready to be picked up they told me it needed stablizer links and the noise that was coming from tires that were "scallopped" and that they needed to be rotated, mind you they already had the tires off and could of done so, by the way the tires are under warranty, also brake pulsation was evident meaning that they should of been replaced under the warranty(instead the rotors resurface and the old pads reused, a no no). well my vehicle left still making noise and my family aloud to operated a defected vehicle. 4 days later i took it to a diffent dealer the wheel bearing replaced and problems solved. they tried to ignore the problem in hopes that i would go over my warranty and that they would not have to cover it. in rectrospect they lost a customer and any future vehicle replacement will be done elsewhere. they tried to take advantage of a woman and her lack of knowledge in automotive, and then tried to brush me off when i contested their conclusion of my vehicle. be warned stay far away from de santis chevrolet in brockton ma.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of DeSantis Chevrolet:
I came to the dealership looking for a Ford van. They had one on the lot, and with Dennis Rogers I took a test drive. He promply answered my telephone calls. He didn't have all the answers to my questions, but he called me back after finding the answers. I eventually ended up not buying the van because of
research I did on-line about the van's engine. I decided not to buy that van because of the engine in the van. Dennis Rogers
took good care of me as a prospective customer though. I would
recommend him.

Was this review helpful to you? Yes | No