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Dean Arbour Ford Lincoln Mercury

Alpena, MI

4.9
78 Reviews
Call Dealership (989) 356-6366

2459 US Highway 23 S

Alpena, MI

49707

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78 Reviews of Dean Arbour Ford Lincoln Mercury

September 09, 2023

Pick up and delivery was great! Never had to leave to get service handled! Thanks! More

by nikki9115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Helpful
September 05, 2023

Friendly sales people and office workers. Service department somewhat curt, not very friendly. Clean showroom. More

by deteso.inez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Reed
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Helpful
August 14, 2023

Fast service for my required need. Great people and would rate this dealership very high. Nice to find businesses that make you feel like they really care. More

by rruess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and others - all very professional
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Helpful
July 25, 2023

I love this dealership. The service is excellent. The sales team is unbelievable everyone there knows what they are doing not my first time going there. I love my bronco More

by Pam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Marcniak was one of them.
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Aug 20, 2023 -

Pam responded

Thank you team

Helpful
July 24, 2023

Pleasant all around Quality Vehicles. ..Excellent Service...Friendly Staff... Comfortable Environment...You got it all. . More

by lpaten
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard and George
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Helpful
June 09, 2023

Terry from Dean Arbour, with his knowledge, made us feel comfortable with our decision through the entire process. He kept us in the loop on everything that was happening with the used vehicle we purchased, More

by ericnowak1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terry
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Helpful
May 31, 2023

Love the team at Dean Arbor Ford-Alpena! They are fantastic. Not happy that an electronic part went bad and was not covered under warranty. Concerning and expensive. More

by Blondie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff!
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Helpful
April 25, 2023

I have been dealing with Dean Arbour Ford for 10 years and I always get 1st Class service from purchase to any repairs. More

by b52frosty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Reed, Adam Thompson and George Studley
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Helpful
March 27, 2023

Terry and the entire staff were outstanding. Have been leasing at DA in Alpena for many years. Always a very satisfied customer. . . . . More

by nes.shottgunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry King
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Helpful
March 16, 2023

Great service department. Nice waiting area. Fast friendly service with easy scheduling. If you need a new car, go see Terry Kings! More

by Jeff Gilmet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Helpful
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