Reason for Visit: Sales
I recommend this dealer: Yes
My Review of Deland Ford Lincoln Mercury:
We bought a 97 Explorer in March 24 2004, (as is) and thinking we were getting a great deal and that a dealership like Deland Ford wouldn't sell lemon cars. They lowered they cost for us and did everything they could to get us into a truck. 2 weeks later we noticed the SUV had shimmy to it when going over 40 miles per hour. Took it in and had that fixed. It is now May 21 2004 less then 2 months later and we have just made our 1st payment. This weekend we took it in because it kept overheating still had the shimmy to it, the transmission is slipping and the check engine light was still on almost since we bought it. We were told by the service dept that we would have to pay over 1000.00 to fix these problems. I went over to the used car dept. asking them why would they sell a car that really shouldn't have been sold. Kevin the used car Manager told me that I should take it to some one else and get a second opinion. I stated to him that he sold me a lemon and I would never come back here again. Kevin told me that that was my prerogative. We did take it to someone else and found out that these problems had been there way before we bought the SUV and even to the point of the spark plugs are rusted.
I would never recommend someone going to Deland Ford Used Cars and Trucks; they sell lemons and don’t stand behind the cars once they are sold. They wash their hands of you and the Cars and Trucks once you drive off their lot. We were taught a 10.000 lesson, one which I can only try to write this hoping I can save someone else the headaches we are now going through.
From an Orange City resident who use to buy SUV like Expeditions and Explorers from Deland Ford who will now drive to Daytona to Purchase our vehicles.
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CHANGE OF MIND.... We did talk to someone higher up today. He understood what we were talking about and made it right. We believe in spending our money in our home town. Because everything was made right we will continue to shop for our cars and trucks at Deland Ford.
Thank you so much Deland Ford
I wish other businesses would conduct business like Deland Ford and do what they can to satisfy their customers.
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