Dennis Autopoint

Reason for Visit: Sales

I recommend this dealer: No

My Review of Dennis Autopoint:
The worst new car experience I have ever encountered! I have purchased 5 new cars, all wonderful experiences. Dealing with Dennis Autopoint was like dealing with a 3 ring circus. Not only does the right hand not know what the left hand was doing, clearly, they do not care to know. Employee I was dealing with for 3 days, was MIA on the day I was to purchase the car. That said. Finance Manager could not find paperwork, keys. Gave me different terms than discussed. Overcharged me, and repeatedly told me information that was not truthful. As I stated, this was not my first car purchase, so this was not something I was going to take. I was not allowed to talk to the manager Aaron Masterson. Nor allowed to get my deposit. The deposit was then cashed, even though I had no car!!!!! Aaron, you should e ashamed. Yet as long as you have quotas..... This dealership is one of the sleeziest in the OHIO. You have no scruples, or morals. What kind of Owner allows his employees to not show up or call in???? Now that's a cushy place to work. Thank goodness for the internet, I can quite easily spread the word 100 times faster than in the old days!!!! Thanks for the nightmare.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dennis Autopoint:
Frequently told me that the 36,000 mile bumper to bumper warranty was not valid for my car although I bought the car new from them and it was in the warranty period. I have had many service requests through this dealership and have never been totally satisfied with the result. I STRONGLY recommend purchasing your Mitsubishi through ROBY in Dublin if you are considering your new or used purchase. Their service department serviced my vehicle after repeated attempts to have Dennis perform the work for me.

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