Desert BMW of Las Vegas

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Desert BMW of Las Vegas:
Idiots! I took my car in for routine servicing and when it was returned to me both of my front splash guards were ripped off and thrown in the front passenger seat. When I finally found my service manager and asked him about this he told me that it must have come in like this and they were at no fault. I then showed him the initial walk around paperwork that he ,himself, had done earlier and he just shook his head and suggested I just reinstall them at home. When I refused to install them myself he reluctantly had the service department reinstall the splash guards with 50% of the hardware missing which led to them falling off later that week. Avoid Desert BMW like KIp Waters avoids exercise!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
In one word: NIGHTMARE. Stay clear of this service department. It is clear to me what has happened. Since I did not agree to get ALL the work completed by them, they @#$%ed up my transmission hoping I would come begging back to them to fix it. I have heard of horror stories of mom and pop type auto repair businesses engaging in such underhanded tactics but I could not believe BMW's service department would do this. It is clear to me that they did.

Here are the undisputed facts in short. I did not have any transmission problems and my car was running fine, however the check transmission light came on so I took the vehicle in. I was informed nothing was wrong with my transmission, but there was a faulty sensor module. i did not want to pay the $800 or so to fix the sensor module if there was nothing wrong with my transmission, so i declined the replacement of the sensor module. When I picked up the vehicle, it was not in driveable condition. There were red warning messages informing me to essentially stop driving the vehicle, the gear lights began to blink, the vehicle began to severely jerk, the vehicle loss most of its power and the gears would not shift. I have never experienced any of these signs prior to dropping off the vehicle. I demanded an explanation and Ceasar (service representative), Curtis Cherry (service manager) nor john Chasson (service GM) could provide an acceptable explanation. I was told by Curtis Cherry, who is a complete moron, that I will not get my vehicle fixed for free, when I never asked for that and I was demanding an explanation as to why my vehicle was experiencing these issues that did not exist before. He speaks before knowing the facts and without thinking. He is certainly not management material and needs to be reprimanded for his flippant remarks and assuming nature.

If they initially told me that there was nothing wrong with my transmission and after I picked up the vehicle there appears to be serious transmission problems, how can I trust the same service department that sabotaged my vehicle to fix it?

Based on the undisputed facts here is what appears to have happened. Due to the bad economy the sales department is not generating as much revenue to the dealership, so what do these folks do? They incentivize their service department to trump up the service work even if it is not necessary. If the customer does not follow their recommendation, as happened with me, they decide to punish the customer by messing with your car so that you will come back to them to get the work done. This appears to be criminal. The Attorney General's office should investigate these shady tactics.

I encourage each and every victim to file a complaint with the corporate office for BMW since it is unlikely filing a complaint with the GM of the dealership will do any good since the problem appears to be systematic and apart of their management culture. They should not be allowed to get away with this.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
In one word: NIGHTMARE. Stay clear of this service department. It is clear to me what has happened. Since I did not agree to get ALL the work completed by them, they @#$%ed up my transmission hoping I would come begging back to them to fix it. I have heard of horror stories of mom and pop type auto repair businesses engaging in such underhanded tactics but I could not believe BMW's service department would do this. It is clear to me that they did.

Here are the undisputed facts in short. I did not have any transmission problems and my car was running fine, however the check transmission light came on so I took the vehicle in. I was informed nothing was wrong with my transmission, but there was a faulty sensor module. i did not want to pay the $800 or so to fix the sensor module if there was nothing wrong with my transmission, so i declined the replacement of the sensor module. When I picked up the vehicle, it was not in driveable condition. There were red warning messages informing me to essentially stop driving the vehicle, the gear lights began to blink, the vehicle began to severely jerk, the vehicle loss most of its power and the gears would not shift. I have never experienced any of these signs prior to dropping off the vehicle. I demanded an explanation and Ceasar (service representative), Curtis Cherry (service manager) nor john Chasson (service GM) could provide an acceptable explanation. I was told by Curtis Cherry, who is a complete moron, that I will not get my vehicle fixed for free, when I never asked for that and I was demanding an explanation as to why my vehicle was experiencing these issues that did not exist before. He speaks before knowing the facts and without thinking. He is certainly not management material and needs to be reprimanded for his flippant remarks and assuming nature.

If they initially told me that there was nothing wrong with my transmission and after I picked up the vehicle there appears to be serious transmission problems, how can I trust the same service department that sabotaged my vehicle to fix it?

Based on the undisputed facts here is what appears to have happened. Due to the bad economy the sales department is not generating as much revenue to the dealership, so what do these folks do? They incentivize their service department to trump up the service work even if it is not necessary. If the customer does not follow their recommendation, as happened with me, they decide to punish the customer by messing with your car so that you will come back to them to get the work done. This appears to be criminal. The Attorney General's office should investigate these shady tactics.

I encourage each and every victim to file a complaint with the corporate office for BMW since it is unlikely filing a complaint with the GM of the dealership will do any good since the problem appears to be systematic and apart of their management culture. They should not be allowed to get away with this.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Desert BMW of Las Vegas:
I had a thoroughly pleasant experience with my salesperson. He was respectful and knowledgeable and I will certainly go back to him. The center has done a fine job taking care of my 528i since my purchase(although I have only had to bring it in for an oil change). Overall, I would highly recommend both Desert BMW of Las Vegas and my salesperson.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Desert BMW of Las Vegas:
I hav e had nothing but great experiences withmy 2001 325i. I purchased it cpo in nov of 2004 and have since brought in vehicle for service and have had service discounted that was recommended but i was only in for oil change and they gave me ride home and back for pick up

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Reason for Visit: Service

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
I had to have a couple of things fixed under the warranty. When I picked the car up the warranty things were fixed but they scratched the paintwork twice around the window they fixed, did not put the chrome strip back into correct position, scratched steering wheel, and damaged dash around radio that they took out to install ipod interface cable (this still does not work correctly). I have since been back twice and still not all repairs completed. They have NO pride in what they do from Curtis down. If your manager does not take the job seriously then what hope for those under him. I refuse to take my car back to the fools. DO NOT GO TO THIS PLACE. As a guy said earlier they treat you as if they are above you and do not need you to hassle them, I thought they were there to serve the customer. I’m buying a new BMW at the end of this year and will go to CA for it, this place is a joke.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
I was approached by Michael, a saleman at Desert BMW, at about 5:35 P.M., Saturday evening 7-14-07. It was my wifes birthday, and I was interested in purchasing a new 3 series. I asked if they had the NEW 3 series on hand. He acted as if I was bothering him, and asked which 3 series I was interested in. I was of the opinion there was only a coupe available, but said any one. He again asked distainfully asked which model I was interested in. As he was asking me this, he turned partially away from me and started to walk away. I indicated that he would hear from me later, this letter being that hearing. I'm of the opinion I should let the owner or supervisor why I'm not interested in their company. Thank you for this opportunity.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
I had to leave my car there after an accident on the I-15 freeway. Got rear ended by 2 cars. <br><br>The quality of work was awful!! It looked fixed from the outside, but they messed up my trunk frame and made it extremely difficult to pop in/out the inside lid of the right tail light. As a matter of fact, it was not popped in at all when I received it. Drove all the way to LA with one &quot;missing&quot; tail light. <br><br>The rear bumper was not properly secured, so the edge was pointing out slightly on one side. Took the car to a couple of shops in LA, none of them wanted to handle it. Everyone recommended me to bring it back while the warranty is still valid.<br><br>Oh, BTW, they STOLE my f#$%ing screwdriver from the trunk and left GREASE marks all over the place, on my grey interior. <br><br>Called the service manager, at least once everyday. They must've had a caller ID because I always hit the answering machine. In total, I called them 20+ times and always left a message. I finally got a hold of him by contacting the general manager first.<br><br>Drove 400 miles, drop it in, had to talk to a nasty &amp; rude B!%$#, uh, I mean, receptionist. The service guy was nice, though. Smiled and quickly tightened the clip.<br><br>It was good for about 7 months. It's been 2 years since the accident, and I have to look at my flawed bumper everyday.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
Was looking to purchase 03' 325i and found a few cars that were of interest. The sales person who approached me only handed me the keys and left me be while he tried to find a key to a car I wanted to test drive. After looking at three cars, he still was looking for a key and did not stop to talk to me about the car or answer questions. I finally decided to buy my car at the BMW dealership in the Valley Auto Mall. That didn't work out too well either, since they basically had no competition for their prices and killed me on my trade in. California dealerships are the way to go.

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