Desert BMW of Las Vegas

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Desert BMW of Las Vegas:
I had a thoroughly pleasant experience with my salesperson. He was respectful and knowledgeable and I will certainly go back to him. The center has done a fine job taking care of my 528i since my purchase(although I have only had to bring it in for an oil change). Overall, I would highly recommend both Desert BMW of Las Vegas and my salesperson.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Desert BMW of Las Vegas:
I hav e had nothing but great experiences withmy 2001 325i. I purchased it cpo in nov of 2004 and have since brought in vehicle for service and have had service discounted that was recommended but i was only in for oil change and they gave me ride home and back for pick up

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Reason for Visit: Service

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
I had to have a couple of things fixed under the warranty. When I picked the car up the warranty things were fixed but they scratched the paintwork twice around the window they fixed, did not put the chrome strip back into correct position, scratched steering wheel, and damaged dash around radio that they took out to install ipod interface cable (this still does not work correctly). I have since been back twice and still not all repairs completed. They have NO pride in what they do from Curtis down. If your manager does not take the job seriously then what hope for those under him. I refuse to take my car back to the fools. DO NOT GO TO THIS PLACE. As a guy said earlier they treat you as if they are above you and do not need you to hassle them, I thought they were there to serve the customer. I’m buying a new BMW at the end of this year and will go to CA for it, this place is a joke.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
I was approached by Michael, a saleman at Desert BMW, at about 5:35 P.M., Saturday evening 7-14-07. It was my wifes birthday, and I was interested in purchasing a new 3 series. I asked if they had the NEW 3 series on hand. He acted as if I was bothering him, and asked which 3 series I was interested in. I was of the opinion there was only a coupe available, but said any one. He again asked distainfully asked which model I was interested in. As he was asking me this, he turned partially away from me and started to walk away. I indicated that he would hear from me later, this letter being that hearing. I'm of the opinion I should let the owner or supervisor why I'm not interested in their company. Thank you for this opportunity.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
I had to leave my car there after an accident on the I-15 freeway. Got rear ended by 2 cars. <br><br>The quality of work was awful!! It looked fixed from the outside, but they messed up my trunk frame and made it extremely difficult to pop in/out the inside lid of the right tail light. As a matter of fact, it was not popped in at all when I received it. Drove all the way to LA with one &quot;missing&quot; tail light. <br><br>The rear bumper was not properly secured, so the edge was pointing out slightly on one side. Took the car to a couple of shops in LA, none of them wanted to handle it. Everyone recommended me to bring it back while the warranty is still valid.<br><br>Oh, BTW, they STOLE my f#$%ing screwdriver from the trunk and left GREASE marks all over the place, on my grey interior. <br><br>Called the service manager, at least once everyday. They must've had a caller ID because I always hit the answering machine. In total, I called them 20+ times and always left a message. I finally got a hold of him by contacting the general manager first.<br><br>Drove 400 miles, drop it in, had to talk to a nasty &amp; rude B!%$#, uh, I mean, receptionist. The service guy was nice, though. Smiled and quickly tightened the clip.<br><br>It was good for about 7 months. It's been 2 years since the accident, and I have to look at my flawed bumper everyday.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Desert BMW of Las Vegas:
Was looking to purchase 03' 325i and found a few cars that were of interest. The sales person who approached me only handed me the keys and left me be while he tried to find a key to a car I wanted to test drive. After looking at three cars, he still was looking for a key and did not stop to talk to me about the car or answer questions. I finally decided to buy my car at the BMW dealership in the Valley Auto Mall. That didn't work out too well either, since they basically had no competition for their prices and killed me on my trade in. California dealerships are the way to go.

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