mjcoffman 5/12/2013 9:27:46 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Alex Florea Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Desert Toyota Scion: Buying our car was quick and easy. No pressure or pitches and all of our needs were met. We are very happy with our purchase. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
ChelseaBernier 4/10/2013 1:59:28 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Kyle Knudson Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Desert Toyota Scion: I recently purchased a new Toyota Corolla from Desert Auto Group.. I worked with Kyle Knudson, who was so nice and easy to work with. I'd definitely recommend going in to see him if you are looking for the best deal and an easy transaction! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
russelshum 3/26/2013 10:36:10 AM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Kwasi Auguemang Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of Desert Toyota Scion: This is my second car purchase with Desert Toyota. I simply love the way and approach they used to help me choose my car, service, waiting time and everything is great. Kwasi, salesman will go above and beyond to help you out with your choice and especially right financing, thank you team Desert Toyota for your excellence! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Desert Toyota ScionAdded: 3/27/2013 9:43:19 PMThank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Happy motoring!
Gabe & Edna Lozada 3/24/2013 5:50:27 AM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Leonel of Internet Sales Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Desert Toyota Scion: It was a pleasant buying experienced. Leonel was very professional and straight forward, no pressure at all. Deal was done in two hours, got a good price, and i drove the car home very satisfied. I would highly recommend Desert Toyota to my family and friends. 5 stars Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Desert Toyota ScionAdded: 3/27/2013 9:44:22 PMGabe and Edna, thank you so much for your recommendation of Leonel and the team! We are so happy to hear you've had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything more we can do for you.
Solara 3/4/2013 5:27:33 PM Reason For Visit: Sales (Used) I Recommend This Dealer: Yes Employee(s) Dealt With: Carl Gaglione Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Desert Toyota Scion: We purchased a certified 2008 Toyota Solara Convertible via the internet. Carl was very pleasent to work with, the price was very reasonable and the car was just as described on the internet. We flew into LV and Carl picked us up at the airport. The staff were pleasent, friendly and knowledgable. I would recommend this dealership and especially Carl to all my friends. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Desert Toyota ScionAdded: 3/27/2013 9:45:13 PMThanks so much for your comments. We're thrilled you found Carl so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. Safe (and fun) driving in your Solara Convertible!
campbells 1/9/2013 9:49:51 PM Reason For Visit: Service I Recommend This Dealer: No Employee(s) Dealt With: jeffery scott lopez Customer Service: 1 Quality of Work: 3 Friendliness: 3 Overall Experience: 2 Pricing: 1 Overall Score: 2.0 My Review Of Desert Toyota Scion: my sons Scion had the service engine light on. Jeff in service told my wife 125.00 to put on diagnostics machine, even with extended gold service contract paid for when car was purchased from same dealer.They found a mass air flow sensor unplugged and a hose off,the car also needed injector cleaner.They told my wife that the filters must be changed also,vital to the cars running smoothly. When I looked at the invoice when they came home she was charged 105.70 for replacing a 1.5 month old air cleaner and a cabin filter. We all know a cabin filter has nothing what so ever to do with a cars running. The air cleaner was changed about a month and a half ago. There was nothing wrong with it at all.Total bill was 270.16For reconnecting a hose,a wire,injector cleaner and changing 2 filters. Auto zone sells same items for less than 45.00 total in the best quality they carry.I will never, ever buy a car from this dealer again nor have anything serviced by them.I would suggest you take the vehicle anywhere but here for service. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
donftw 12/5/2012 2:56:16 PM Reason For Visit: Sales (Used) I Recommend This Dealer: No Employee(s) Dealt With: Carl Gaglione and manager Customer Service: 1 Quality of Work: 1 Friendliness: 5 Overall Experience: 1 Pricing: 5 Overall Score: 2.6 My Review Of Desert Toyota Scion: This is an update to a previous review. I take back everything I said.The car they sold me was involved in a front collision, per their provided CARFAX report. I was assured by Carl and the dealership that everything had been fixed. The car was Toyota Certified so I felt comfortable purchasing the car out of state.Three weeks after I brought the car home, the front bumper started to detach itself from the front of the car. The paint also started to peel off and pill near the front right headlight. I brought it to a nearby Autonation dealer and they said the repair work was shoddy. Instead of repairing the fender, the liberally sprayed bondo all over it, shaved down one of the clips to force the bumper into place, and put a wood screw into the front of the bumper. They painted over it all so it didn't look suspicious.Desert Toyota would not cover the cost of repairing the bumper, indicating I'd need to drive the car back to Las Vegas (400+ miles one way) for them to fix it "free of charge." Mind you, it was also at least a 3 day fix to PAINT the bumper (much less fix the fender) and this car was supposed to be "certified." Desert only agreed to split whatever repair costs I decided to pursue. I decided to only paint the bumper, since it was peeling off since whoever did it previously didn't prepare it it correctly for the paint to adhere. This cost me $250 (my portion of the split cost).The fender repair would have cost me $600 extra (that's my portion split cost). It's not worth putting in $850 into a bumper, quite honestly. I have a new bumper but there's huge gaps between the fender and bumper because of poor worksmanship at Desert.I would not trust Desert Toyota again and this "certified" used car stuff from Toyota is an empty guarantee. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
mansel 11/24/2012 5:04:20 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Mary Pro Customer Service: 5 Quality of Work: N/A Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of Desert Toyota Scion: The working relationship that I had with Mary was exceptional from start to finish. She was courteous, displayed unflagging patience with all my questions, and exhibited a sincere desire to help. Perhaps the most unique aspect of my purchase experience was the she did not involve herself in the gamesmanship associated with "closing the deal" that I have experienced in the past. She left the of making that decision to me without a hint of pressure. And I have appreciated her resisting that temptation very much.With regard to "Quality of Work" and "Price" ratings shown above. First, I was purchasing a new car so no work was done on it other than the usual make ready which I found to be more than acceptable. But, if the question was directed at the work done by Mary for me, my answer could be nothing less than excellent.Secondly, with regard to "Price" I find the question a little more difficult to respond to. I have never paid MSRP for a vehicle in my life until this one. But I accepted the quote given me by Mary as being more than reasonable. Primarily because of reading and hearing about many dealers who were inflating the price because of public response to the car. She and the dealership honored the quote given me and that says a great number of very positive things about them both.I enjoyed working with Mary and my "Overall Experience" leaves me looking forward to future contacts. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
Cgraca1a 11/16/2012 12:51:28 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Jeffery Michelman Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Desert Toyota Scion: The experience at Dester Toyota was very fun and exciting. The staff was ready to help me find the right car for me at the best price. I will be returning to the this dealership for future vehicles. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review
gtsspkt 10/23/2012 4:35:17 AM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Leonel Wizel Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of Desert Toyota Scion: Staff was friendly and efficient. I knew what I wanted and searched online for the best price. Mr. Wizel was only one of those who responded to give me direct answers to my questions. Once I chose to go through this dealership everything was easy. All staff was friendly and helpful. Would definaly recommend this dealership to anyone looking for a Toyota. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review