DiFeo BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of DiFeo BMW:
I bought my car from here and had no problems since my salesperson was an idiot. Good thing for me since i got the car real cheap. I'm sure he isn't working there anymore. He sold me a car and then the manager who approved it noticed that there were two options on the car that he failed to charge me. Good for me right? Lets talk about service. I had problems with my electrical when I first got the car 2001 540i. Took them forever and Joe never called me back. It was always me who had to call him for a status on my car. He told me once yes pick it up in an hour, I will call you back to confirm the car is ready. 3 hours later and still no phone call and I was about to go up there and pick it up. It took me about 25 minutes to get up there. I did get in contact with him to tell me that the car isn't ready and won't be until the next day which pissed me off. Other than that I haven't really had a bad time there except for the last time when it took the service doofus 30 minutes to go retrieve my car. I was hoping it was stolen. Since it took so long, my service rep ran over and got the car washed. One thing nice about difeo is that they always wash the car. The cashier kept calling for them to pick up my car but no one ever did and so my service rep then ran and retrieved my car. I have never had a problem with loaner cars since i do go there early in the morning. As for the wait for a loaner car which is usually three weeks, I'm not suprised since my mercedes takes sometimes 6 weeks. They are much much much better than JMK BMW which i'm having a horrible time with right now. I only went to JMK since i moved further down south. I think a hour and 15 minute drive to get serviced at difeo is better than JMK any day. after being on this site damn all dealers seem to suck one way or another huh?

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of DiFeo BMW:
Purchased my car from here because many others had recommended it. Service dept is fairly friendly, and if you ask, you can go into shop and talk to the tech working on your car.<br><br>They supposedly sponsor several BMW CCA (NJ Chapter) events here, including tech sessions.<br><br>Customer service is quite good, they all try to please customers. I believe they can do better, though.<br><br>Hard to get a bimmer loaner, only 30 BMW cars avail for loaners. Sometimes you'll end up going through Enterprise Rentals that has an office onsite.

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