Diamond Bar Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Diamond Bar Honda:
Service Representative very friendly. However the quality of work done on the vehicle was very poor. Serv. Rep. sugg. that belts be replaced as per mechanic. Belts were changed only 19K miles ago. Questioned rep. Answer was "we just say that to cover ourselves just in case". Upon pick up I inspected the engine compartment and found oil spills over top of engine and wasn't cleaned at all upon completion by mechanic. Asked Serv. Rep. to have cleaned. They spray washed it with water. Oil/Water don't mix. So it just smeared the oil instead. While cleaning it myself at the dealership, found that the mechanic broke the Honda emblem and tried to glue it thinking that the hood wouldn't be inspected. Reviewed service receipt and found that mechanic assumes that wear/tear parts are "after-market". Vehicle has always been serviced by a Honda Dealership and only original factory parts have been installed. Including brake pads-contrary to what the mechanic suggests.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Diamond Bar Honda:
I bought a new 2007 Honda Fit. The price was agreed upon, and the car was ordered. But when we came back to sign the purchase paperwork, they tacked on a $995 "Market Fee" since our car is "too popular." This was not disclosed when we ordered the car, and they said it was not negotiable.

When we picked up the car, they didn't fill up the gas tank, install the antenna, and other "courtesy" tasks that you would expect from a dealership. Everytime we call on the phone, they are friendly, but never follow up.

We were totally screwed on our trade, and when we changed our mind and called back the next morning...it had already been sent to a wholesaler. I let them know that I'd left a pair of prescription sunglasses in the car....they said they would call the wholesaler have them look for the glasses. But they didn't call...and the glasses were not recovered.

But here's the clencher:
When we agreed on the price and ordered the car, we wrote out a check to put on hold so they could order the car. When the car was delivered, we decided to do the trade instead. We were told that they would destroy our check...but they cashed it anyways and caused 17 overdraft charges on our account! The will not answer calls, I get the run-around talking to manager after manager, and they just say I'm out of luck.

Buyer beware with Diamond Bar Honda!!! Worst dealership EVER!!!

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