Diamond Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Diamond Honda:
I had recently purchased a new car from Diamond Honda in Puente Hills, which moved from Diamond Bar sometime in 2008. When inspecting the vehicle I had noticed that there was an issue where parts of the rubber seal was pulling away for two different door frames. The issue was readily apparent, especially when comparing the two defective sections with their their non-defective counterparts on the other side of the car. I made sure that the problem was documented and that an appointment was made in order to resolve it. However, when I took the vehicle in to the service center for the problem to be corrected, the assistant service manager Rick Smith refused to acknowledge that there was an issue with the seal. He claimed that since each seal was not held in place with glue, it was normal for the seals to exhibit such behavior. He then proceeded to pull out parts of the rubber seal in question and jam them back in, attempting to show that the issue can be easily fixed. Except for the fact that in each case, the rubber seal immediately began to pull away again -- back to where it started out. I pointed this out, but he refused to take any steps to actually address the problem. It is obviously a defect with workmanship or materials; otherwise all four doors would not have exhibited the problem seen, instead of just two of them. There is no other explanation for such a problem: If the part was free from defects in materials then it was not installed correctly, thus a problem with workmanship. And likewise, if the workmanship was performed correctly, then a defect in materials (such as a deformed part) would be the only explanation of why the seal was exhibiting such a problem. I am extremely dissatisfied with the level of customer service offered by the Diamond Honda's service center. The customer service from the internet sales manager during the purchase and negotiation of price of the vehicle was okay, but that relatively positive experience is completely overshadowed by Diamond Honda's service center and its assistant service manager's refusal to honor an agreement to fix a defective product which they had sold to me. Knowing what I do now about how terrible the customer service was at their service center, I would not have made the purchase unless I was absolutely sure that the vehicle was free of defects. If the rating scale started from zero instead of one then I would have given their service center a zero rating, since that most accurately reflects the fact that no service was provided whatsoever to properly address the issue.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Diamond Honda:
everybody that works there is an act when i picked up my new used car the cd player did not work when i took it in for warranty service they couldnt even find my car this is my first dealing with any dealer so if anyone is in my position i would not deal with diamond bar honda they already dont want to accept the terms even though we already agreed upon them and they want more down payment this is joke to them they think they could just screw someone around and iam going to make it clear that this dealership should be the next one to go out of buisness and show me taking my buisness elsewhere dont ever go here for anything i work for a nearby AAA towing company and that place is the most i see cars getting towed for repairs i trusted them dont do the same mistake i heard goudy honda and norm reeves would be alot better instead this fake dealership forget them they dont satisfy there customers only cause more stress on someone dont go here for your own protection i know what iam talking about

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Diamond Honda:
Service Representative very friendly. However the quality of work done on the vehicle was very poor. Serv. Rep. sugg. that belts be replaced as per mechanic. Belts were changed only 19K miles ago. Questioned rep. Answer was "we just say that to cover ourselves just in case". Upon pick up I inspected the engine compartment and found oil spills over top of engine and wasn't cleaned at all upon completion by mechanic. Asked Serv. Rep. to have cleaned. They spray washed it with water. Oil/Water don't mix. So it just smeared the oil instead. While cleaning it myself at the dealership, found that the mechanic broke the Honda emblem and tried to glue it thinking that the hood wouldn't be inspected. Reviewed service receipt and found that mechanic assumes that wear/tear parts are "after-market". Vehicle has always been serviced by a Honda Dealership and only original factory parts have been installed. Including brake pads-contrary to what the mechanic suggests.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Diamond Honda:
I bought a new 2007 Honda Fit. The price was agreed upon, and the car was ordered. But when we came back to sign the purchase paperwork, they tacked on a $995 "Market Fee" since our car is "too popular." This was not disclosed when we ordered the car, and they said it was not negotiable.

When we picked up the car, they didn't fill up the gas tank, install the antenna, and other "courtesy" tasks that you would expect from a dealership. Everytime we call on the phone, they are friendly, but never follow up.

We were totally screwed on our trade, and when we changed our mind and called back the next morning...it had already been sent to a wholesaler. I let them know that I'd left a pair of prescription sunglasses in the car....they said they would call the wholesaler have them look for the glasses. But they didn't call...and the glasses were not recovered.

But here's the clencher:
When we agreed on the price and ordered the car, we wrote out a check to put on hold so they could order the car. When the car was delivered, we decided to do the trade instead. We were told that they would destroy our check...but they cashed it anyways and caused 17 overdraft charges on our account! The will not answer calls, I get the run-around talking to manager after manager, and they just say I'm out of luck.

Buyer beware with Diamond Bar Honda!!! Worst dealership EVER!!!

Share on Facebook

Was this review helpful to you? Yes | No