Dick Dean Volkswagen Subaru

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Dean Volkswagen Subaru:
I was looking for a car for over a month when I stumbled upon Dean Team Budget Lot in Ballwin. As soon as I got out of my car, someone asked me if I needed any help and paged a salesman for me. I was nervous because of all the horrible salesman I had to deal with previously on the month long car search so I dreaded meeting this salesman. THANK GOD for Gil Daniels. He was friendly and down to earth. He listened to what I was looking for and vowed to sell me a good dependable car. (After test driving MANY non-dependable cars elsewhere, that really meant a lot.) He showed me a few cars, but they weren't what I had in mind. Gil said to give him a week or so and he would find me a car that I loved in my price range. I left feeling very impressed and hopeful.
In less than a week he called me back, and on my next visit I signed papers for a vehicle!
This was the best experience that I had at a dealership the entire month and would/will recommend.
Thanks Gil!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Dean Volkswagen Subaru:
While awaiting diagnostics on my car I walked into the show room where I was never asked if I needed help. I even got into one of the cars where 3 sales staff were leaning against the back. I got out and walked around back were they acted bothered that they had to move in order for me to see the back of the car. In three seperate visits I was never even acknowledged. Good luck selling cars with that attitude. The crazy thing is I had 12,000 to put down on a new car. I fixed my old one for 1500 and will look elsewhere.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dick Dean Volkswagen Subaru:
"Tom" told my wife the 30k service is $900 and myself "around" $550.
So if your a woman, expect a 100% markup on service costs there at the "Dean Team".

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Dean Volkswagen Subaru:
I bought a new (2004) vw jetta and it did not start after I drove it home. It was in the dealers service area for 6 months and I was out the cost of the car and expense of renting a replacement. VW of North America bought the car back (not functional) and Dick Dean Sales staff held the check for 3 months trying to get me to buy from them. Bad customer service and poor ethics.

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