Dick Ide Pontiac Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Ide Pontiac Honda:
HORRIBLE experience. First, I had to wait 7 weeks for my vehicle. In those 7 weeks, I visited other Honda dealerships who claimed they could get my vehicle in 1 week. Also, other dealerships were at least willing to negotiate price and accessories with me. Dick Ide would not even consider negotiating, and YELLED at me saying he is going to sell my vehicle to someone else. That's fine, I do not want to support a dealership with such rude and unprofessional customer service. Do NOT purchase from Dick Ide!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Ide Pontiac Honda:
I've never got an itemized receipt for a brand new 2007 Accord I purchased from them. When I called them and requested an itemized receipt I was told they will mail it to me next day. But they never did! I had to keep calling them and bugging them and 3 weeks after that it turned out that I was overcharged by $1186.92! I am currently waiting for that money to come and I didn't get an apology either! Don't buy a car from them. And if you do (or did) request an itemized receipt.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dick Ide Pontiac Honda:
I had bought my Honda Prelude at another Local Dealership but took my car here to have it serviced for the first time. I was sure i had a faulty Transmission after 64,000 miles. It was slippy and consequently the check engine light had come on. <br><br>They fit me in before the weekend and diagnosed it in less than 24 hours after i had dropped it off. They told me that my transmission was done and i needed a new one as the gear ratio had gone by the wayside and it was so longer catching when shifting. Also each and every shift had become harder and a longer delay.<br><br>Now this is why i will bring my car here for the rest of its life... He said that the warranty had expired which i knew, and that it was about a $4000 expense. However, i was not going to have to pay for any of it. He mentioned it being a unique circumstance with the prelude auto and that they would be able to push it through at NO COST to me. <br><br>So here i am ONLY a week later from the day i dropped it off with a new transmission for NO COST. No diagnostic and no labor costs. I bank on it that if i had taken it where i had bought the car i would be out $4000 right now and it wouldnt be done. <br><br>This was by far my best experience with any service department ever. <br><br>Thank you Dick IDE!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Ide Pontiac Honda:
Avoid this dealership at all costs. My husband and I went in to look at a 2004 Honda Accord with automatic transmission. They claimed over the phone that they had one in stock. Well, when we got there, we found out it was a manual transmission (there was supposedly an &quot;error&quot; on their sheet). But they would be getting more in at the end of the week, and would talk price with us.<br><br>Keep in mind, this was during the 2004 &quot;Honda Clearance&quot; time. Dick Ide's ads always say that they will give the best local price. They quoted us a price slightly above invoice. We had brought in a print-out from Edmunds.com that showed a $500 manufacturer-to-dealer incentive, so we said we would like to negotiate a lower price. At this point, the salesperson THREW the quote down on the table and said, &quot;You guys just don't want us to make any money on this car, do you?&quot; He was a complete bastard.<br><br>We couldn't believe we were treated so disrespectfully. They are INCREDIBLY unprofessional. We left and vowed never to set foot in that store again.<br><br>We bought the identical car for several hundred dollars less at another local Honda dealership.

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