Dick Masheter

Reason for Visit: Service

I recommend this dealer: No

My Review of Dick Masheter:
I bought a ford explorer, and in one month after the purchase, I have had the vehicle only ten days out 30. It has been in to be fixed three times and this last time they have had it for two and a half weeks and still have not fixed it yet. They have lied continually about the vehicle and the warranty, only to find out that the problem is covered under the warranty. Then they were going to use used parts to fix it after they promised me to my face that they were not going to. I would not only not recommend this dealership I will do everything in my power to make sure that people DO NOT buy from dick masheter ford. No body deserves to be treated the way we have and to be lied to.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dick Masheter:
After purchasing a 06 Five Hundred last year, I was very happy with the salesperson (B. Prater). As part of my purchase I was given a "gold card" and told that I would get "lifetime $15.95 oil changes" I have had my oil changed there ever since. My most recent visit to Quick Change provided me a much different picture of your business. I was told if I didn’t do my regular maintenance there I wasn't eligible for the 15.95 oil changes and that the lifetime price was now 18.95. I guess I have a different definition of “lifetime”.

I was also asked if I wanted my tires rotated. My response was “no”. I carefully watched the technician not rotate my tires. When my car was ready I was told that my bill was over $40. When I asked why, the response was the cost for the tire rotation. When I responded that I said “no” to the tire rotation and that the tires weren’t rotated any way, the service advisor removed the charge, and let me know that I wasn’t welcome to visit the business for $15.95 oil changes, which were now $18.95 by the way, because I didn’t have my regular maintenance performed there. When I responded those stipulations on the “gold card” were never communicated to me, nor was the “gold card” represented to me that way by your staff at the time of the sale, I was rudely told that I was incorrect, and that is the way it has always been. I reluctantly paid the $18.95 price plus the inflated charge for the extra quart of oil not covered in the “deal”.

When I arrived home I found the original gold card paperwork, it didn’t mention any conditions for receiving the “lifetime” price on the oil changes.

In any event, now that I know I am no longer welcome there, I won’t be back, for anything short of a recall on either of my two Ford vehicles! My future purchases will not be from Ford (Lincoln, Mercury, Mazda, Volvo, ect.) either.

“My friend Dick Masheter”, I think NOT! I guess I have a different definition of “friend” also.

Sincerely,

Andrew R. Lyons

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Masheter:
When I buy another Ford from Dick Masheter, I will only deal
with Rudy. I have told people about him and one of them bought a car. The service was also great (Paul). I am looking for a mustang in the near furture.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Masheter:
My wife and I purchased 2007 ford Ranger. John Lee our salesperson worked with the budget we had. Their Finance
department dept. (Jeff) is excellent. The whole group made
car buying a thrill instead of a dread. We are forever grateful
to them. We look to have a long enjoyable truck relationship
with them. We are recommending them to our associates, and
friends. They are top in their field. Once again John and crew
Thank you....

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