Dick Milham Ford-Toyota-Scion-Saab

Reason for Visit: Service

I recommend this dealer: No

My Review of Dick Milham Ford-Toyota-Scion-Saab:
They left the polished rod on new rear shocks exposed and didn't say anything about it. Rear axle nuts not seated right,came loose and tire almost fell off. Mechanic tried to cover it up by re-staking the nut. GM said I act like techs are out to hurt me and my wife.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dick Milham Ford-Toyota-Scion-Saab:
I had a serpentine belt replaced and the technician broke the nozzel to my radiator. instead of notifying anyone the technician put the hose back on the broken nozzel and the radiator began leaking a week later. the service manager and service director refused responsibility and required me to replace the part. i am in the process of taking the dealership to court.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Milham Ford-Toyota-Scion-Saab:
I had a great experience at milham. The staff was very friendly towards my husband and myself. They were very knowledgeable about the vehicle and made us feel confident in our purchase. The Finance manager that dealt with us wasn't pushy but let me know what would be helpful for me to have. What a great experience, I'll definitely buy from them again. I plan on servicing my vehicle there as well.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Milham Ford-Toyota-Scion-Saab:
I had a very nice young but inexperienced sales rep. This dealership gave me the lowest trade offer out of all the dealerships i went to...that is why I decided to get other quotes. They told me they had to deduct the detailing, transportation etc to auction my vehicle from the KBB price. They were more than $1700 below the other trade offers I received! Also return calls took so long that the car i wanted was sold by the time they called me back. No follow-up quotes or phone calls either. They do not budge or negotiate once they've given you an offer. Many unexperienced sales people. Also, even the internet sales person drops communication with you. Bennett is better!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Milham Ford-Toyota-Scion-Saab:
We visited the dealership yesterday. The salesman we dealt with was rude, cocky and unwilling to work with us. We have been in the market for a Sienna for mos. My husband has visited the dealership numerous times, by himself. I have been there 2 times. The salesman acted like we were wasting his time, by coming there so often, looking for the vehicle we wanted. He actually said, "you won't find a better deal anyplace else, I'm not going to play games." Then said, "you've been here quite a few times, when does it all end?" Well honestly, it all ended shortly after our horrible experience at Dick Milham, when we got in the car, went to yet another Toyota dealership, closed a deal, with the van we wanted, at the price we needed and had impecable customer service to boot. So I guess the answer to that question is, "it ends when the price and customer service are right." That salesman should've been trying to close a deal, instead of trying to make us feel like we had done something wrong by shopping around & looking for a good deal. And especially trying to make me happy, since I had only been there 2 times, I was the one to decide on the vehicle, I am 8 mos pregnant with our 3rd child, so it's very clear why we were in the market for a new vehicle! We were never rude to the salesman at the dealership, not even yesterday when we had every right to stand up for ourselves! He had no right to treat us like that. I love my new Toyota. We have had Toyota's in the past, will buy them again and again in the future, but never ever again at Dick Milham.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dick Milham Ford-Toyota-Scion-Saab:
Do not take your car for servicing at this location, they do not do anything, just trying to make money by telling you crap.
Would never go there again, and also they want to propose to trade in car and trying to sell me a new car

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Milham Ford-Toyota-Scion-Saab:
You will not get the run-around here, with ridiculous back and forths and whatnot. They have a very knowledgeable sales staff, the guy in particular that I dealt with knew alot about the Toyota Camry I was interested in buying and pointed out many features that other sales people at other local Toyota dealers merely skimmed over. They don't treat you like crap and make you feel like a guest. I bought my 2006 Camry at a great price with absolutely no hassle.

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