Dick Poe Dodge

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Dick Poe Dodge:
Where do I start. My vehicle ( 2008 Dodge Charger ) has spent 41 days total in the shop for warranty repairs that turned into service and body shop damage. The paint was falling off the doors. I took my car in to have the paint repaired. It has been back in the shop 3 separate times just to have the swirl marks taken out of the paint. Each time a " secret product " has been applied over the swirl marks to make it appears as though the repair has been made good. When the vehicle is washed the swirl marks come back into plain view. The body shop damaged 2 door panels and reinstalled the damaged door panels. The body shop wet sanded the door jam area on the passenger side. Left a lump of body glaze un-sanded. They painted over the flaw. No clear coat was applied. They then painted clear over flaw after another visit. When I dropped the vehicle off for the paint repair the first time I waited 4 hours on a work day for a rental vehicle. They ended up giving me a loaner dodge magnum ( do not buy this car with the basic engine you will get killed on the highway ). Needless to say the paint repair is still not finished. I could on and on but you get the picture. If you you car at Dick Poe because you got a great deal. Get it serviced at another dodge dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dick Poe Dodge:
My story on this is, I needed a tune up on my vehical, I had choosen to go to this dealership because they offered the tune up for only 59.99 compared to Drive way dodge 75.99 well when i showed up to the dealership The service advisor Ramon Rivera was very very rude. He told me my vehical would not be abel to get done that day. So i asked for an Appointment, now he was also rude about giving me appoinment I quote" Just because you schedual a appointment doesnt mean its going to get done" . whats the whole reason for making an appointment then if its not going to get done? well anyways I just left and decided to pay 75.99 at Driveway dodge, where I would give them 5 stars on Customer Service. It was worth paying more at the other dealership, and they performed the service on my vehical in about 30 minutes

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