Dick Scott Chrysler Dodge Jeep Ram - Service Center

Worst service experience in 40 years. They should almost be criminally charged for this transaction. To start with the quotes look like they are from a guy working out of his garage, they They should almost be criminally charged for this transaction. To start with the quotes look like they are from a guy working out of his garage, they double quoted parts and labor, talked in circles hoping you would just pay and not question, charged 16k and fixed not one issue we complained about, messed up all the financing we agreed to, attempted to make me pay for parts up front, the fuel filter was too tight so they said they just didnt change it, never addressed other issues that was on the invoice, then after that......they bring my truck around and it has the EXACT same engine light and service air suspension Warings that it was there for. Just criminal. I feel so sorry for people out there who have depend on places like this for an honest repair for hard working people trying to keep their vehicle on the road to go to work! Shame on you Dick Scott..... consumer beware More

I regret to inform you of the deeply unsatisfactory experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed a experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed and frustrated, prompting me to share this review to caution others against entrusting their vehicles to this establishment. The service manager could have put this situation to rest easily instead he chose to be rude, condescending, and narcissistic! There is no reasoning with Iliar My ordeal began when I brought my Jeep Grand Cherokee in for service on 3/6/2024 for a simple oil change which led the dealership to recommend other services to maintain the life of the vehicle which I agreed to which led the SUV to begin to overheat! To make matters worse, upon receiving my vehicle back after the supposed repairs, it became apparent that the problems persisted, if not worsened. Not only did the initial issues remain unresolved, but new complications arose, indicating a blatant lack of attention to detail and expertise on the part of the technicians. Furthermore, the overall customer service experience was abysmal. I was met with indifference and rudeness from the staff, who displayed a shocking lack of empathy towards my situation. Instead of offering genuine solutions or attempting to rectify their mistakes, they were dismissive and unapologetic, leaving me feeling utterly disregarded as a customer. Overall, I've had a very unpleasant experience dealing with Dick Scott service repair center. In conclusion, I cannot in good conscience recommend this service repair center to anyone seeking reliable and competent automotive service. Their incompetence, lack of professionalism, and disregard for customer satisfaction make them unworthy of trust and patronage. I urge prospective customers to explore alternative options for their vehicle servicing needs to avoid the frustration and disappointment I experienced. More

I mean don’t get me wrong she seems like a nice person even though I’ve never met her before but I’ll still recommend her. even though I’ve never met her before but I’ll still recommend her. More

Very nice atmosphere and people working in service department. Amber is very Pleasant. Explains everything well. department. Amber is very Pleasant. Explains everything well. More

My experience was wonderful and I also love my new vehicle thank you guys so much! vehicle thank you guys so much! More

My car key was lost. My granddaughter paid these people $221.54 for a cut and programmed key. So far, I have been able to get an uncut, unprogrammed key that won't do any My granddaughter paid these people $221.54 for a cut and programmed key. So far, I have been able to get an uncut, unprogrammed key that won't do anything. They won't help me and won't refund the money after 7 hours of trying to get help on the phone. The person I spoke to on the phone seemed to be trying not to laugh at me that they had stiffed me for the money! And the manager wasn't available and hasn't called back. BTW, these people won't accept a rating unless you click that you would recommend the service. I wouldn't! But I clicked it to warn you! And I didn't get the name of the person I spoke to, but they wouldn't let me post this without choosing someone. More

Dick Scott did a great job repairing my 2010 PT Cruiser. In January, my left front tie rods broke. (Thank you, potholes!) The dealership dealt with the insurance and supply chain issues, and got me back In January, my left front tie rods broke. (Thank you, potholes!) The dealership dealt with the insurance and supply chain issues, and got me back on the road! I have never had a bad experience in over thirty years as a customer. More

I have used Dick Scott for over 30 years. They are always honest, efficient and completely professional. Have bought my cars there, and have had them serviced. Always satisfied. always honest, efficient and completely professional. Have bought my cars there, and have had them serviced. Always satisfied. More

Great dealership! Everyone is so nice and friendly! Will recommend to friends and family I mother future! Everything was quick and easy with no hassle! recommend to friends and family I mother future! Everything was quick and easy with no hassle! More