Dickson City Hyundai

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Dickson City Hyundai:
I'm a third time buyer from Dickson City Hyundai. When I got there my guard was up. The salesperson that I normally dealt with was no longer with the dealership. On my most recent visit i was greeted by a young saleswoman named Amanda. I immediately felt at ease and comfortable with her courteous and professional nature. Based on previous positive experiences with not only Hyundai's product but also with their sales and service departments, I chose to return. I wasn't sure which vehicle was the right one for me, but i knew it was time to make a purchase. Amanda took her time to demonstrate several models and I ultimately chose a new Sonata. (By the way, one of the best cars that I've owned to date!) I have and will continue to recommend this dealership in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Dickson City Hyundai:
On 8/11/09 I called Dickson City Hyundai and asked if they participated in the cash for clunkers program. I was told that they absolutely did. On 8/12/09 my wife and I went here to buy a car. We were meet by a sales woman named Amanda. After test driving a car we decided on a new 2009 Hyundai Elantra. I told Amanda that we wanted the car as it was with no dealer extras put on. We went in and she prepared the paper work and then went to speak to the sales manager Carlos. After waiting about 30 minutes she came back and presented us with a totally unaceptable sales packege. She said that they would not participate in the cash for clunkers program but would instead offer us $ 2,500 as a trade in on the car we brought with us. She then went on to tell us that they would give us a special sale price on the car by reducing the price an additional $2,000. Hyundai was in fact offering a $2,000 rebate on the car at this time. Also included in their sales pitch was $ 895 worth of dealer installed pin striping and a simonizing job. I told her that this was totally unacceptable. She left to get her manager Carlos to take over.

Carlos proceeded to tell us that the dealership was no longer participating in the cash for clumkers program and the decision was just made that morning. He said that all cars they sell have the pin striping and simonizing done to them. I told him that they just lost an easy sale. He then got rude and arrogant with my wife and I.

We left the dealership and went home. When we got home I had a friend call Dickson City Hyundai and he spoke to Carlos. My friend asked if they participated in the cash for clunkers program and Carlos told her that they did and all she had to do was just come on in.

This was your classic bait and switch sales pitch and it is illegal. They also misrepresented a manufactures rebate as a " Special sale price by their dealership".

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Dickson City Hyundai:
I leased a Santa Fe 30 months ago and decided I had a great buy out
so I went to Dickson City Hyundai (where I leased the car originally)
to purchase the vehicle. My lease was to end within a few days so I
proceeded to have them finalize the paperwork.

When they showed me the charges for the buyout they included the $ 400.00
"Return Vehicle Charge" which I told them only applied if I was returning
the vehicle..not if I was purchasing it. They told me I was wrong and that
the $ 400.00 applied to both situations.

Imagine their supprise when I said "OK..let's call Hyndai Motor Finance
Company" ... which I did and HMFC told me (and them) the $ 400.00
only applied if I was not purchasing the car. The salesman (Art) then told me
there was a misunderstanding and the $ 400.00 amount was actually Dickson
City Hyunda's charge for processing the paperwork.

Again, imagine their supprise when I called the closest Hyundai Dealer and
found that they did not have a $ 400.00 vehicle return charge. At that point
I politely told them that I had found "a better deal" and left.

I felt sorry for the salesman who seemed to be an OK guy but had to present
the Sales Managers pricing and seemed a bit embarrassed that it was so off-
the-wall.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Dickson City Hyundai:
My wife and I went into the dealership to PRICE a 2004 Chevy Cavalier they had on their lot. We were not in desperate need of a car and so were just doing research. Ends up that the manager does not know the meaning of we aren't buying today. We were badgered as if we were making the worse mistake of life for not buying the car right thin and there. I am a man of absolutes as well, and when I say NO, I mean NO. They were sneaky and had "forgotten" my wife's license on the copier. This was just a play to keep in the dealership. The manager said what would it take to earn our business. If he had walked away and let Andrew talk to us that may have helped. Buyers beware, if you come here not intending to buy a car but just look around, do not under any circumstances sit down with a sales man. Unless you have an iron will and a quick wit they will beat you to death with words and sell you a car you may not be able to afford. They do not care and most of the time are not listening. Check out their website first. Most of the time the site has more by the way of prices than the salesman.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Dickson City Hyundai:
i would not recommend this dealer first of all i saw more sales men walking around smoking than anything then oh ya we can help you ya for more money than advertized . i am not happy with them at all.i sat their on a day off from work for almost 2 hours then to have the sales man come out and try to sell us a little piece of junk that we did not want this was a very bad bad experience all the around sorry but true. jim

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dickson City Hyundai:
the worst of the worst!!! I never ever dealt with such an egomaniac in my
Life! and im 43 and played (egomania!)sports my whole life.anybody that did work on the car did it wrong except him.he told my wife that my brother-n-law(certified mechanic)put the brake pads on backwards.
We just had them do 2500.00 of work on the vehicle and they told us to put bake pads on left side and they would inspect it.my wife takes it there and they said we need three rotors(just put new ones on 6 mths ago)and the brakes were on wrong,the front ball joint was bad and they just did a four wheel alinment on it 4 days ago.When we were getting the car fixed we had a rental from them, 2009 sonata, that wife liked and were going to buy one in the summer but, needless to say, i"ll never ever buy a hyundai again because of the service is so lame.

DO NOT BUY FROM THEM YOU WILL REGRET IT!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Dickson City Hyundai:
I went there last summer to purchase a new car. I had a 10.000 bank chech for a downpayment I was dressed casually. After sitting on a couch for 25 minutes I approched 3 different salesman they said they would be right with me, but they never came back.I left and came back 3 weeks later and had a similar experience.I put my downpayment on a new honda as a christmas present to myself

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dickson City Hyundai:
In November, I took my 2003 Elantra car there for an oil change, inspection, and tire rotation. I also asked them to look at one of my headlights that always had moisture in it(leaking seal or gasket). Well, my appt. was for 3:45 pm and i got there an hour early. They took it in early and about 6pm, the csr came out to me and explained that my vehicle needed 2 tires, rear brakes,and an alignment just to pass inspection. Then they told me that my tires for life program was void since I missed one tire rotation!They also told me my timing belt needed to be changed and was not covered under warranty.(I purchased a 3/36 bumper-to-bumper)Later inspections by other mechanics said my belt was OK and my warranty did apply. They wanted to flush and refill my radiator since my overflow tank was empty for $112!!! I told them no and refilled the radiator myself which didn't even take a quart of antifreeze. The best one was replacing the headlight for $390. (#&*^%$)Yeah that's right. 390. Of course I told them they were smoking crack or something. they wanted almost $2000 for me to walk out with my car. I had the brakes and alignment done but nothing else and left after 7pm. DO NOT GO HERE FOR SERVICE!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dickson City Hyundai:
Bought a new car had it back within two weeks for a vibration. Cut the rotors, balanced it, everything still had the vibration. Took it back a second time, same stuff, got it back again still vibration. Suddenly on the third time they tell me there's nothing there. I'm contacting a lawyer about the lemon law. They were all so rude and unknowledgeable. I wish I had checked the Better Business B before I bought, they have a lot of complaints.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Dickson City Hyundai:
Well, I am absolutely appalled by all of these negative complaints. I purchased 2 vehicles with Rosado's Dickson City Hyundai and never had any problems with sales or service. Not only did they make sure that I got into the right vehicle, but also make sure that they kept my vehicle running in top condition. They were very informative in explaning EVERYTHING during the sale. (It's also in written in a contract form that you should all be reading before signing.) Never was I deceived about the Tires for Life program, they gave me a contract that I keep in my glove box and every time that I am there for an oil change and tire rotation they mark it on my card (which also has the disclaimers on it, again read your information) How can you beat that? They also have a oil punch rewards key tag program that I keep on my key chain. Every 2nd and 4th oil change is half off, and my 5th is free! Can you honestly say that there are other dealers that care enough after the sale? I also received a little "thank you" package in the mail after my purchase. It all comes down to building a relationship, we all have good and bad days. We all know what we do and don't want. But when I was researching this dealership and read all the negative comments on here it really upset me that you all think that your mis-guided. ASK QUESTIONS if your not clear on a specific statement that your sales professional/manager went over with you. I was at the dealership and didn't leave until I had a full understanding. Now who's fault is it that you feel mis-guided?

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