Dickson City Hyundai

Reason for Visit: Service

I recommend this dealer: No

My Review of Dickson City Hyundai:
their service is horrible, if you take your car there for an oil change and tire rotation after waiting two hours, you get your car back and find out they forgot to rotate your tires. they lost my warrenty booklets, they refuse to do service required in the booklets for the warrenty sevice, have you ever heard of asking to have service done and someone saying... you know we really don't think it's neccessary? i showed them hyandi requires it for the warrenty, and when i came back to get my car the 'lost' the warrenty service book out of my glove box. they have a tires for life program, good luck getting your tires, you have to drive around on threads then get on your knees and beg just to get some results... and the result is to pay $200 in labor to get 4 tires that arn't worth the rubber they were made with. i wrote complaint after complaint of no response. my family were loyal customers of the rosado group, since 1992 we purchased at least 10 vechiles, that loyalty was shown with disregard and i feel as though they have spit on my face.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dickson City Hyundai:
Was very surprised to see so many negative reviews here - wanted to write a positive one as I have never had a bad experience here. I have purchased 3 vehicles from Dickson City Hyundai, and have never had a problem. Was treated kindly despite a bad credit history and was never made to feel like I was a lesser person because of it. I went in there each time with a very specific price range and Carlos made certain every time to stay within the range I wanted. I have recommended many friends and family to them, and none of them have had a problem either. I have also dealt with the service department there as well. Again, always treated kindly and never as a "dumb female". Highly recommend the dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dickson City Hyundai:
I went to Dickson City Hyundai to purchase a pre-owned "certified" car. Here is my story: after choosing the car, the salesmen told me that they do not have the title for the car, but I shouldn't worry because I will get the title later, this sounded strange, thus I asked to get something in writing, I said.... may be there is an unpaid lien on the car, the salesmen got angry and shouted at me: "get out of my office"....... I left this "courteous" salesmen office and went to look for someone in charge..... I was referred to someone who presented himself as the sale manager, I explained to him that I need to check the legal status of this car before I buy it without the TITLE !, he promised to check why there is no title and have an answers for me the next day, I called next day and was told that...... the car indeed has a $600 lien debt on it which must be paid BEFORE the title will be released, he promise to pay the Lien and gave me a written statement that I will receive a CLEAN TITLE for this car. If I wouldn't insist and listen to the first salesmen.... I would buy a car with a lien on it. But.... this is not the end yet...... as I drove the car after buying it I felt some strange vibrations, I went back to Dickson City Hyundai and complained about the vibration, as I stood about 10 feet away from the salesmen who was talking to the mechanic about my car, I could hear the mechanic say to the salesmen: " I told you yesterday that the wheel has to be replaced because the rim is bent, but you told me not to replace it", in other words.... they sold me knowingly a defective car with a defective wheel/rim (!), They agree to replace the rim. Within a few days after buying this car I started having other problems with the car, I went back to them but they refused to fix anything saying that this is not included in the warranty for the car. I just want to mention that they advertise that pre owned cars are "certified" to be in perfect order, which in my opinion is a JOKE !. I went to the BBB (Better Business Bureau) to check Dickson City Hyundai status with the Better Business Bureau (BBB) and found that they have a BAD "unsatisfactory" standing with the BBB because there are many, many, many, complains about them, which they refused to resolve. In my opinion anyone should AVOID doing any business with Dickson City Hyundai, my experiences with them was terrible. Legal Notice: The above stamens are based on my opinion and belief.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dickson City Hyundai:
WE ought an'07 santa fe and an'05 accent at theb same time same day. The agreement was they would install a trailer hitch on the santa-fe if I bought it,because we were actually on our way to pick up another Ford Expedition,which comes with a hitch.I took them at thier word.BIG MISTAKE! They of course said they never agreed to that(Hitches were not going to be available for 2-4 weeks,this was last Sept.06)I ended up paying $700.00 for one.Also they screwed me on the PHONY tires for life deal they claim to offer.We bought the vehicle in Sept. In Nov. I had 4 Blizzaks installed,which stayed on until April. Then I had the summer tires re-mounted.This of course eliminated the need for tire rotation.After 15,00 miles the front tires were shot because of a bad wheel alignment.Of course you know what they said.They cant honor the deal because THEY didn't rotate the tires. I showed proof that is was done by Kost Tire, but that did not matter.I think Hyundai has a great product,But I wash my hands of Dickson City Hyundai with no regrets.I will never spend a dime at this dishonest dealership again They are crooks

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dickson City Hyundai:
Talk about a headache of a car to own, and horrible service from the dealer. We bought the car in 2003 with 14,000 miles on it. It was an OK car for about a year, aside from horrible gas mileage for its class. The it developed a hesitation problem upon starting. We had it back and forth from the Hyundai dealer (Dickson City Hyundai near Scranton, PA - beware of them and any dealership owned by the Rosado Group), and they claimed they could find no problem....yet the problem continued.

Finally, last year, it got to a point where the check engine light was coming on, and the trans put itself in fail-safe mode, locking into 2nd gear. Finally, they diagnosed the problem as a faulty sensor and connection in the trans, but since were were about THREE WEEKS past the warranty expiration (Hyundai's 10 year warranty is non-transferrable, used Hyundais get the remainder of 5 year/60,000 miles) they would not cover it. We even took the complaint to Hyundai's main offices, which fell on deaf ears, where we were told to write a letter, which I did, and received no response. They claimed that there is no proof that the current problem had anything to do with the previous hesitation problem. Well, lo and behold, the hesitation problem stopped after the fix.

Well, about a month ago, the hesitation problem resurfaced, and then the check engine light started coming on again, and the trans would shift hard intermittently. I took it to a trans shop to have a fluid/filter change (the warranty is up, so i wasn't dealing with the inept Dickson City Hyundai service department and getting ripped off), and they informed me that there was a serious problem with the trans, as evidenced by large metal shards in an around the filter. I told them not to bother trying to fix the problem, since I am not dumping $1,200-$1,500 into a car thats probably only worth $3,000-$3,500 (on a 2001 with only 46,000 miles, holy low-resale-value, Batman!). We decided to ditch it.... I'll be happy just to be rid of it.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dickson City Hyundai:
I purchased a 2006 Tuscon from this dealer and paid for their "so called" extended warranty. My car sits at the dealership now for over 30 days for a problem they state isn't covered by the warranty and they refuse to fix it. I wished I would have checked into this prior to buying this car. It seems like I am not the only one having warranty problems.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dickson City Hyundai:
I bought a Ford Focus used from this dealership. I wondered what the odd black thing in the back seat was when I got home, turned out to be the radio antena they never fixed. I had to fight with them to fix that and also fix the breaks that didn't work when I was coming down a hill w/ my son in the car. It took 3 weeks for them to decide they will replace both. The sticker also said it had more functions (like cruise control) that it doesn't have and did not come with an owners manuel. They are also in the process of screwing up my friends purchase now, but they are getting a lawyer involved. I do NOT recomend this dealer!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dickson City Hyundai:
I trusted the salesman when he told me my credit score was only 650, thus best financing they could secure for me was 9/49% --- salesman did not disclose that when I asked to purchase Hyundai's extended warranty, that he in fact sold me a warranty with a universal underwriters group. Salesman led me to believe Hyundai was doubling the power train warranty, when in fact it was Dickson City Hyundai Dealership --- not the manufacturer. After I foolishly proceeded with the contract to purchase a 2007 Hyundai Sonata -- with what I thought to be the manufacturer's extended warranty --- with financing interest high because of my credit score, I did not begin to look further into the dealership until my extended warranty came from Universal Underwriters ----------- not the car manufacturer, as I was led to believe I purchased ---- I then paid to get my credit report and score, to find my score was 791 --- not 650. therefore I would have qualified for Hyundai's national promotion financing rate insentive of 4.75% -- quite a difference from what the dealership led me to believe was the best financing they could find for my credit score and monthly payment limit. The Hyundai rate of 4.75% for 72 months would have been less than the 9.49% rate at 84 months. During negotiations, I never saw or spoke to anyone other than the salesman -- therefore, when the finance person responded to my concerns, he was able to say he didn't know who would have told me these things ---- Mr. Gallagher is adament he secured the best financing he could with my monthly payment limit even though Hyundai's financing would have been not only half the interest, but would have been less monthly payments and a 12 month shorter term. Also, somehow the contract when paid in full to the financing company will have me paying over $30,000 for a $20,000 loan???? Also, in response to my request that I be given a Hyundai manufacturer's extended warranty as I requested versus this universal underwriters, Mr. Gallagher responded they NEVER SELL HYUNDAI's EXTENDED WARRANTIES. He still hasn't answered why the salesman didn't explain this to me, as I wouldn't have purchased the warranty if it wasn't a warranty through Hyundai. He still hasn't answered me about the salesman telling me my credit score was 650 when in fact it was 791. He still hasn't answered me why since my credit score was 791, did he not apply for my credit through Hyundai Financing, so the national promotion interest rate of 4.75% could have applied. He only responded he gave me a "great deal". This dealership is one in a group of auto dealerships -- the Rosado Group. The NE PA Better Business Bureau does not have this dealership in good standing. Complaints unanswered by the dealership have a familiar ring to my situation. To me, Dickson City Hyundai uses high pressure salesmen, who do not disclose the complete truth, who led me to believe I was getting this once in a life time deal as it was end of year clearance and they wanted as many cars off the lot as possible --------------- shame on me for trusting this dishonest dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dickson City Hyundai:
Tried to buy a car from these yahoos. first sales man exellent the second was very unprofessional. Told me the company sells 300 cars a month an I shouldn't waste his time. when I asked him for a better trade in price for m vehicle. He then got up and walked away. I was only a couple of hundred dollars from making the deal with the first sales man. Thank god I didn't buy here almost spent $22,000 from this kind of business. Did several checks on line same kind of remarks. Remember buyer beware. This is where I can help.. Beware... Beware ....Beware.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Dickson City Hyundai:
this dealership has offred no help what so ever. My daughter and son in law purchased a tiburon 2005 and had a clutch failure in 11.000 miles 14 months. This put the car out of its 12/12 warranty. They claimed to have asked the rep for assistence and he said no. They at first wanted $800 to repair the car. then called and said they found a bad flywheel and all will be covered until they went to pick up the car then the dealer wanted over $800. after calling hyundai of america to complain that if the dealer stated the flywheel was the failing part then any damage that occured as a result of that failure should also be covered.Chritina at hyundia customer service did not have an answer to this question and called the dealer. She talked to nick who told her that the flywheel would not be turned into warranty but be a goodwill gesture from the dealer.this was the reason the clutch parts would not be covered. After a few weeks i got a hold of the warranty print out from hyundai warranty and there was the flywheel covered.Icalled hyundai to explain this warranty fraudand was told they didi not have any mechanical knowledge.Ialso learned that the dealer also claimed 5.0 hrs of labor to the warranty to replace the flywheel. they also charged me $288 to replace the clutch. The clutch has to be removed to replace the flywheel therefore the dealer charged the warranty and me to perform the same job. This dealer is a complete froud they steal from hyundai and fromt there customers. If this letter means anything i would like a refund of the $588 dollars i was ripped off you can e-mail me at loan33@aol.com

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