Read Reviews Direct Auto Mall

Direct Auto Mall

Direct Auto Mall

154 Waverly St
Framingham, Massachusetts 01702


(888) 692-2931

Direct Auto Mall
Manufacturer: Used Car Dealer

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.5
  • Friendliness:

    4.7
  • Overall Experience:

    4.5
  • Pricing:

    4.5

24-Month Rating

based on 63 reviews

4.6

4.6 out of 5

114 lifetime reviews

Direct Auto Mall

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Direct Auto Mall

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Direct Auto Mall has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Direct Auto Mall

Welcome to Direct Auto Mall, a preowned car dealership.

If you are here, chances are great that you are looking for used cars in Boston area.
Our inventory features over 200 preowned vehicles fairly priced under Kelley Blue Book's value. We invite you to browse our used car inventory and schedule a test drive.

Every car we sell is fully serviced in our own dealership.
Direct Auto Mall has a full service auto repair shop to fully service not only every car we sell but also, to be your complete garage and auto center.

If you live overseas you still can buy your new car from Direct Auto Mall. We are ready to help you not only exporting your car but also any car accessory you might need. Our internet sales team is ready to serve you.

Our Location

Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 4:00 PM


Service

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

Instant Financing Television
Cable TV After Hours Drop-Off
Customer Lounge Area Free WiFi

eramirez5776
6/15/2013 2:39:47 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ludy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

I am very satisfied with the quality of service that was provided to me. I would recommend Direct auto mall to any of my friends and I would like to thank Ludymylla for the excellent customer service. Thank you.

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sebastiaomarcos
6/13/2013 1:22:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
ludy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

I would like to thank you ludy and all that stuff at direct auto mall for such great services and fast car delivery im very happy with that car and with the whole finace and month's payment thank you ludy.

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jonathanf27
6/10/2013 8:32:42 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Carlos Peña
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Direct Auto Mall:

My name is Jonathan
My wife and I had a wonderful experience in purchasing our new car thanks to Carlos Peña he was very helpful from the moment we walked in he answered all of our questions and really did everything to help us get the car we wanted.
Never before did I had such good experience at a car dealership, for anyone out there looking to buy a car this is the place you want to go to and make sure you ask to speak to Carlos and you'll see what an amazing sales guy he is, I sure recommend direct auto mall
Thanks Carlos for all your help.

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Josepineda00
5/31/2013 9:47:45 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ludy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

I was referred to Direct Auto Mall by a friend. I'm very thankful they were able to approve me for an auto loan. The staff is very friendly, especially Ludy,who was really patient and helped me choose a great car with a warranty. Definitely recommend to anyone looking for a great deal.

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mar3
5/25/2013 11:46:08 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
ludymilla
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

Direct auto mall will always have me as a customer, they have great customer service everybody is very helpful and very polite. i called in spoke to ludymilla she went out of her way to help me out, answered all questions i had and scheudled an appointment . when i came in to look at the car they took care of me great price, and great service
i deffinatelly recommend this dealer

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luc7
5/18/2013 5:02:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
ludymila
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

Never have i seen customer service as good as direct auto mall.
When i called i talked to Ludymilla she was a sweetheart very patient, she answered all questions i had.
I definitely recommend direct auto mall.

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brazbabegirl89
5/17/2013 8:30:09 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ludmylla Albuquerque
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

Hello My name is Cristiane Souza, I called in and Spoke with Ludmylla Albuquerque she answered all my questions . Thank you for the help and the great assistance, she's such a sweet heart.... Once again thank you Ludmylla

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cholito2011
5/16/2013 6:19:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ludmylla Alburquerque
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

THIS PERSON WAS VERY NICE WITH ME AT THE TIME I VISIT THE DEALER, I WILL RECOMEND MY FRIENDS TO GO THERE AND VISIT AND TALK WITH THE GIRL THAT TALK WITH ME.

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renatagreg
5/15/2013 3:45:17 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ludmylla Albuquerque
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

Great Service and good attitude! When i first called Direct auto mall i Spoke with Ludmylla Albuquerque over the phone. She answered all my questions and it was very helpful. When I went to direct auto mall One of the guys named Luis Bueno help me out with everything. The service was Great! Thank you for your good service and i will definitely recommend you guys to other people.

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Tij1
5/15/2013 3:11:50 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ludymilla
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Direct Auto Mall:

Buying a car from direct auto mall was the best choice I've made they have excellent customer service I called and talked to Ludymilla who was wonderful answered all questions I had. If you need a good car direct auto mall is the place you want to go to thank you

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