Read Reviews Doan Dodge Chrysler Jeep Ram

Doan Dodge Chrysler Jeep Ram

Doan Dodge Chrysler Jeep Ram

4477 Ridge Road West
Rochester, New York 14626


Sales: (585) 352-6600
Service: (585) 352-6600
Parts: (585) 352-6600

Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 440 reviews

4.9

4.9 out of 5

465 lifetime reviews

Doan Dodge Chrysler Jeep Ram

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Certified: Doan Dodge Chrysler Jeep Ram

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Doan Dodge Chrysler Jeep Ram has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Doan Dodge Chrysler Jeep Ram

At Doan Dodge Chrysler Jeep Ram, our relaxed, no pressure atmosphere gives our customers the feeling they’ve been treated like family. We’re located at 4477 Ridge Road West Ridge Road West, just off Manitou. At Doan Dodge Chrysler Jeep, throughout every department, your complete satisfaction is our goal. We welcome you to visit our all new, state of the art facility, complete with a comfortable customer lounge with Internet access, a children’s play room, and an award winning Five Star service department.
If you’re in the market for a new Dodge, Chrysler or Jeep, Doan is your place to go. We have an unbeatable selection of new cars, trucks, vans, and SUV’s. You’ll also receive peace of mind with Chrysler’s Lifetime Powertrain Warranty.
If pre-owned is more for you, Doan has over 200 to choose from in all makes and models. Plus Doan has one of Rochester’s largest selections of low mileage Program Cars. Go to DoanDodge.com, and you can shop our entire inventory, view our Internet specials for sales and service, see our promotional announcements, and even schedule your next service appointment. At Doan Dodge Chrysler Jeep, we look forward to a lasting relationship with all our customers, as we continue to grow.

The Doan Family of Dealerships prides ourselves in being Western New York’s unparalleled choice of the best. Our relaxed, no pressure atmosphere gives customers the feeling they’ve been treated like family. Throughout every department at their Greece and Spencerport locations, customer satisfaction is the ultimate goal. If you want award winning dealerships with the finest selection of new and pre-owned vehicles, six different new car lines, a state of the art collision shop, and free shuttle service, where else would you go, other than Doan? At Doan, your satisfaction is their ultimate goal. Doan looks forward to a lasting relationship with all our customers as we continue to grow.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM


Service

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Shuttle Service
Drive-In Service Television
Free Coffee Vending Machines

12mparrish
5/17/2013 11:10:29 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve StonehouseSteve Stonehouse
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

I had a great experience at Doan dodge with Steve Stonehouse. He worked with me to find the perfect car for me that fit all my needs and wants. I would defiantly recommend him to my friends and family in the future.

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D25scott
5/15/2013 7:19:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve StonehouseSteve Stonehouse
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Doan Dodge Chrysler Jeep Ram:

We have purchased multiple challengers from this dealership. We were in the market for a Nissan nv cargo van but soon got turned onto the Mercedes Benz sprinter which we then took instead. Ended up being exactly what we wanted and is working out great.

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snatch1956
5/9/2013 9:40:07 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve StonehouseSteve Stonehouse
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

My husband and I have have bought 7 vehicles from Steve Stonehouse and will continue to do so. He takes the time with each one of us to make sure we are happy with our new vehicles and will do whatever is needed to make us happy. I recently was not happy with a vehicle I had purchased a year and half ago (too small) and came back to Steve and was very impressed with what I was able to trade in for (Dodge Avenger), also my husband traded his vehicle at the same time and also bought a new Wrangler. Steve really takes the time and understands what your needs are.

We will always recommend Steve to anyone who is in the market for a new vehicle.

James and Shirley Anselm

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Johncorzine
5/9/2013 7:53:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dan DegeorgeDan Degeorge
John SchneiderJohn Schneider
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

What a nice experience! No high pressure sales. You folks work together as a well oiled team. John with assistance from Dan were just a delight to work with. Fresh hot coffee, my wife and I treated well. No request of our's was too much. The head sales mgr "John" was really great as was the financial person. Thank you all at Doan. We have been driving a Honda Civic Hybrid for 4 years, and I am a 100% buy american person. We are so glad to be in an American product again. Your products just like "Apple" products sell themselves. Touch a Chrysler product and you must have it. Best value and features of any auto brand on the market. Thank you Chrysler, stay strong and continue to build great products as I want my next purchase to also be a Chrysler.

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sampeikos
5/8/2013 2:00:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
sami ansari
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

The experience my brother and i had was very professional. Everybody we had a conversation with, were very detailed and friendly. Especially sami ansari, i have never met a salesman that nice before, we felt very welcome. Even with less than 7 months working there it felt like he has been there for a long time, very seasoned. If i had my own dealership he would be what i would model an employee after. Great job sami great experience THANKYOU

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TedWhite
5/7/2013 9:52:53 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John  DipasqualeJohn Dipasquale
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

Previously, I have always dreaded having to deal with car salesmen and dealerships in general. But, I have to admit that my most recent experience could not have gone smoother, unless of course, if they decide to start giving cars away.
My salesman, John Dipasquale (Johnny D), was friendly, pleasant, and informative from start to finish. I think we spent more time talking about our personal lifes than about my truck purchase. That is not totally true because my wish list of options, colors, etc. was a large one, so I think he earned his pay in the hunt process trying to satisfy my needs.
Johnny and Doan both made my buying expierience actually enjoyable. I would defenitely recommend both to friends and family and I wiould not hesitate to be a return customer as well.

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EricBourgeois
5/3/2013 2:56:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Roland TabaccoRoland Tabacco
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

They worked and worked until we could come to the deal necessary for me to pull the trigger. There was also free food and Doan is not cramped.

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rachel3cb
5/3/2013 10:23:06 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John  DipasqualeJohn Dipasquale
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

John was great! we called told him we had horrible to no credit, we have a trade it but its in bad shape and a lease we might not be able to get out of yet. we also told him that we need a safe car in a certain gas mileage average. also if possible can we get two NEW cars to be under a specific amount. His manager above him (forget his name) and john D worked so hard for my husband and I to get two new cars under our budget and our past credit history. took a couple nail biting days but they did it ! not only was John a dealer for us (not his commission) but he was just an overall great man to work with. If we ever buy another car or have anyone who wants a new car My husband and I will definitely recommend they go to doan and ask for John Dipasquale. just fyi- we called many other dealerships around here even out of the area a little and not one told my husband they could do what we want with what we have and for as low as we needed it. thank you doan and John for giving my boys a safe car to drive in.

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tantalot
5/2/2013 11:29:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chuck BaroneChuck Barone
John LabateJohn Labate
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

I had questionable credit after my bankruptcy 2 years ago. I was embarrassed but I told my sales person, he told me not to worry bad things happen to good people and that he would do all he could to get me the best rate they good. I was so happy with the professionalism and treatment I received. I recommend Doan Dodge to any and all vehicle buyers.

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lynnhogan29
5/1/2013 10:29:28 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John  DipasqualeJohn Dipasquale
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Doan Dodge Chrysler Jeep Ram:

I was nervous about purchasing a new vehicle but John DiPasquale put my mind at ease and made it a painless process. I will be visiting Doan Dodge again in the future and will refer anyone I know to John!

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