Dodge of Monroe

Reason for Visit: Sales

I recommend this dealer: No

My Review of Dodge of Monroe:
I bought an 07 Jeep Cherokee which the dealer did not have in stock, but said he could get it. We agreed on the options after several hours of back and forth negotiations. The sales manager insisted that I finish the deal even though the car had not been delivered. He assured me it would be just as I asked. He waited until the three day back out period was passed before he brought the car to the lot. When it arrived it did not contain the skid plate package that I had required. After some time trying to convince me that I really didn't need the package he sent John to check on the price of the package. After some whispering out of my earshot, the manager wrote skid plate on the order. I failed to read it thoroughly and signed. I am 68 years old and my sight is not perfect. Later when the time came to have it installed, the shop told men that they had only ordered the FRONT skid plate. Igot hold of the manager and he said that I should have read the order before I signed it. He and the other salesmen and the parts man all knew what I was ordering and they deliberately decieved me. I talked to the manager and the discussion grew quite heated. He told me that I had just better MAN UP and admit that I had made a mistake. He refused to make good on the deal and since he knew that I was from out of state was aware that I could not stay and attempt to force him to do the right thing. I refused to accept the FRONT skid plate since it was not what was requested.

THESE PEOPLE ARE DISHONEST. DO NOT DEAL WITH THEM. You will likely be very sorry of you do. I plan to ask Chrysler to invervien but doubt that it will do any good.
I only regret that I had not seen the previous notes on this site. I surely would never have gone on their lot.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dodge of Monroe:
Our experience with the monroe dealership was by far the worst customer service we have ever experienced. We were told one thing before arriving at the dealership, only to find out it was completely misleading, then continued to recieve false information throughout the negotiation process on vehicle value and our personal credit information. After we were yelled at from across the room by one employee regarding our credit information, we were then confronted by a second man who attempted to initiate physical confrontation by ultimately chasing us out the door yelling at us and bumping his chest against my fiance's. I am appauld at the lack of professionalism and customer service provided by this dealership and have had no success in trying to resolve this issue with management. I would NEVER reccomend attempting to conduct business with this dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dodge of Monroe:
They agreed on an out the door price I was very specific about. We went to get my husband to do the paperwork and then the price went up a couple thousand. After all the wasted time and driving 40 miles to get my husband!!! Then they say they can't do it for what they told me. It put me in a very awkward situation with my husband after dragging him away from work for nothing...DO NOT TRUST WHAT THEY SAY!!!

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