Dominion Of Bedford Inc

Reason for Visit: Service

I recommend this dealer: No

My Review of Dominion Of Bedford Inc:
The Service Dept at Dominion of Bedford leaves a lot to be desired. We had new rotors & break pads put on the front of our van 3 months ago. Now we need the rotors turned & new brake pads for all four tires. I have spoken with several mechanics. They all contend there is some problem. I have specifically asked the Service Mgr if they are investigating all possible causes. He told me we drove with the emergency brake on. YOU SHOULD NOT BE ABLE TO EVEN MOVE IF YOUR EMERGENCY BRAKE WAS WORKING PROPERLY. Ours is not. Even though the service dept was to have adjusted it. He told me we rode the brake the whole way down the mountain. HOW STUPID IS HE! This is not an 18 wheeler. It is a van! The brakes have continued to squeek since they were worked on. Further more, the van has been in 3 times for faulty side doors and they are both malfunctioning again! AND though there has been no recall, the bushings & links are being replaced AFTER WARRANTY on some vans because of premature wear. My van has been in at least 2 times since they have gone bad & the service dept NEVER fixed them. THIS IS A SAFETY HAZZARD. The service dept obviously does not care about the safety of me or my family! Also, I PAID for my tires to be rotated, but I don't think they ever got rotated! WOULD I RECOMMEND DOMINION OF BERDFORD? NOT ON MY LIFE THAT THEY HAVE NOT VALUED!

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