My Review Of Don Jacobs BMW:
I have been searching for a 2003 BMW 525I, with low miles, for my family vehicle. I found a trade in at Don Jacobs BMW in Lexington, Ky and called Anrew Beavens, the manager at dealership. I was told this particular vehicle was just traded in from a gentleman from florida and was not serviced or detailed for sale yet, but I could come in to see it. I took off work on friday, drove a hundred miles to view vehicle. The vehicle was in good shape but dirty. I drove vehicle, had it taken to their service department, were I met with technician and Jason to go over repairs. I was given the print out of repairs, as well as the detailing, dent repairs and the bill of $1427.00 that they were allegedly spending on this vehicle ,before they sold it to me. The Price we agreed upon, was including the complete reconditioning of this vehicle, which was more than I had figured, but with the vehicle being in tip top shape, when they were done, would be worth it to me. I had already secured financing, called them on monday 03/28/2011 to verify my funds, as well as insurance coverage. I received a call on tuesday 03/29/2011 that the vehicle would be delivered to me Wednesday around 12;00 and Jason informed me that the mats were on order. I received the car at 1;30 on wednesday 03/30/2011 as promised.
This is were their true colors came out. It had snowed that morning and the car was dirty when it arrived. I mentioned the mats to Jason and he again said they were on order. There was no temporary tag on vehicle but the original customers tags still on car. I wonder f he would be upset if he knew that his tags were still on being driven around by a stranger? Completely illegal in any state! I took vehicle home and washed it off to find that it was still filthy. The original mats had been cleaned and soaking wet, smelling mildewed. The alleged detailing, carpet cleaning, dent removal and touch up had not been done. The vehicle was in the same condition as the week before. I called Jason and he said "if I'm ever in Lexington the car wash is Free", Laughing! I now wonder if any of the alleged reconditioning had been done and took it to a local dealership. After inspection by another source I e mailed Andrew and he passed it off to Jason. Jason said my Temp Tag is in the mail and they would look at the dents if I come back there. I waited for this car to be completely done, so that I wouldn't have to go back again. Again, I paid for all of this up front!
In closing, I would advise against trusting this dealer and I would drive out of my way not to do business with them. I guess they figure that since I'm out of state, they don't have to deliver as paid for. But with the age of the internet, I will do everything within my power to help any family spending their hard earned money, not to trust a dishonest group of individuals as this store.
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