From my experience working with many different dealers in the several different cities where I have lived over the years, I have found that the folks at Don Jacobs are the best. I have worked with both the BMW dealership as well as the Honda dealership. Everyone that I have worked with is courteous, professional, and very customer service focused. I had the good fortune to connect several years ago with Grant Rizzo in Sales when he was at the Honda dealership and found him to be an outstanding sales professional. I continue to work with him now that he is at the BMW dealership. His focus on customer service and going "above and beyond" is truly appreciated. While I have not had any significant maintenance issues with any of the BMW's or Honda's that I ahve purchased through Don Jacobs, when I have had my vehicles in for routine service I have found the service teams at both dealerships to be very professional.

I am pleased to give the Don Jacobs family of dealerships my highest rating.

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I was in KY for a horse show, my tire gauge alerted me to an issue. I went to Don Jacobs' service department, without an appointment, they checked my car and found a shard of metal in one of the back tires. They didn't have a tire in their inventory so called other tire suppliers in Lexington to find a tire for me. They were unable to locate one. At that point Michael started looking at the cars in the lot and they found the exact tire needed. Since it was going to take some time to make the switch Don Jacobs gave me a loaner car. The next morning I was able to pick up my car with all the necessary repairs completed. I drove home safely to IL thanks to Micheal's tenacity. I highly recommend Don Jacobs and hope this review is helpful to those looking for an honest and reputable business.

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i was going there for some time now and was very disrespected by the service manager, they charged me tons of money and over charged my company for doing the fixes and once when i had to come out of pocket to pay they over charged me and told me my business is no good to them, and being told in a tone as if i was a child, as for the repair work being done it was a terrable, i had to return my car everytime they could never fix the problem correctley they were just too busy worried about ripping off my company seems like. i will never recomend them to absolutley know one after i was talked to the way they did, very cocky people for a group of EMPLOYEES. i belive they need a visit from the BBB and then well see how there customer servace has changed

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This is the worst car dealership in Lexington or for Kentucky for that matter. The salesmen are arrogant and make fun of other customers. During a recent purchase of a brand new BMW, the salesman said he loved taking money from people from Eastern Kentucky because they don't care about money. The salesman was insulting, condescending and I should have walked away from this disgraceful dealership as it was my first brand new car purchase and while the car's okay, it has a stigma because their sales team is just awful. Lead you on, lie to you, do whatever it takes to get your money. A direct quote, "I don't care if I sell you this brand new BMW because I get paid either way." Seriously??? Spend your money anywhere but here, you'll be glad you did.

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I have been searching for a 2003 BMW 525I, with low miles, for my family vehicle. I found a trade in at Don Jacobs BMW in Lexington, Ky and called Anrew Beavens, the manager at dealership. I was told this particular vehicle was just traded in from a gentleman from florida and was not serviced or detailed for sale yet, but I could come in to see it. I took off work on friday, drove a hundred miles to view vehicle. The vehicle was in good shape but dirty. I drove vehicle, had it taken to their service department, were I met with technician and Jason to go over repairs. I was given the print out of repairs, as well as the detailing, dent repairs and the bill of $1427.00 that they were allegedly spending on this vehicle ,before they sold it to me. The Price we agreed upon, was including the complete reconditioning of this vehicle, which was more than I had figured, but with the vehicle being in tip top shape, when they were done, would be worth it to me. I had already secured financing, called them on monday 03/28/2011 to verify my funds, as well as insurance coverage. I received a call on tuesday 03/29/2011 that the vehicle would be delivered to me Wednesday around 12;00 and Jason informed me that the mats were on order. I received the car at 1;30 on wednesday 03/30/2011 as promised.
This is were their true colors came out. It had snowed that morning and the car was dirty when it arrived. I mentioned the mats to Jason and he again said they were on order. There was no temporary tag on vehicle but the original customers tags still on car. I wonder f he would be upset if he knew that his tags were still on being driven around by a stranger? Completely illegal in any state! I took vehicle home and washed it off to find that it was still filthy. The original mats had been cleaned and soaking wet, smelling mildewed. The alleged detailing, carpet cleaning, dent removal and touch up had not been done. The vehicle was in the same condition as the week before. I called Jason and he said "if I'm ever in Lexington the car wash is Free", Laughing! I now wonder if any of the alleged reconditioning had been done and took it to a local dealership. After inspection by another source I e mailed Andrew and he passed it off to Jason. Jason said my Temp Tag is in the mail and they would look at the dents if I come back there. I waited for this car to be completely done, so that I wouldn't have to go back again. Again, I paid for all of this up front!
In closing, I would advise against trusting this dealer and I would drive out of my way not to do business with them. I guess they figure that since I'm out of state, they don't have to deliver as paid for. But with the age of the internet, I will do everything within my power to help any family spending their hard earned money, not to trust a dishonest group of individuals as this store.

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Worked with Dan Trisko in Service, and he went above and beyond to make sure I was taken care of and that my vehicle was serviced to my expectations. This service and professionalism was above what I had ever experienced with Don Jacobs and has made me a repeat customer!!
I was without a loaner vehicle over the weekend due to the cost and availability of rental cars in our area in response to the World Equestrian games. Mr. Trisko took the time to find me an affordable rental car, in Lexington, close to their closing time, which made me feel like a valued customer. He called after my original vehicle was returned to ensure the repairs met my expectations. Thanks to Dan, I will return to Don Jacobs for future service and repairs.

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Service Personnel are always welcoming. I rarely wait to be recognized. Getting a loaner is quick and easy. Email service reminders are a great convenience. Waiting areas, when I do have to wait, are comfortable with timely reading material and a television.

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I own a VW and BMW and Dan Trisko has been my service advisor at Don Jacobs for over 10 years and experience shows. He's knowledgable, respectful, and honest. As long as Dan, Lance and Joe are running the BMW service department, I will service my cars at Don Jacobs!

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Excellent service from all. Everyone, from the service advisors to the service manager went far above the normal "dealership treatment" to ensure my happiness and satisfaction. I would highly recommend this dealer to any and all customers looking for honest service.

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The BMW service crew at Don Jacobs are simply outstanding. I've never encountered a more professional, friendly, helpful, and most importantly, dedicated crew who wants to make sure that my experience in their store is the best possible in all aspects. Making appointments is painless, pricing is fair (and usually covered), it's possible to get a temporary car or ride somewhere, they email or call when I need to be contacted, the facilities themselves have plenty of niceties from free Wi-Fi to beverages to daytime television. Service is lightning fast, so on my past visit I brought my work laptop and connected to read email and such until someone jogged out to let me know my car was ready. But just doing their job isn't enough - Dan, Joe & Lance always go above and beyond. In addition to running my car through the wash (and drying it), they noticed my gear shift knob was peeling badly.. and replaced it gratis. I had been annoyed by how it felt when I shifted but just let it go, but they guys would not accept that flaw, insisting on taking care of it. I drove my car off spotlessly cleaned, dried, serviced properly & promptly, and it felt much better as I changed gears - all of this after getting work done, refreshments, and time to chit chat about the latest in music & technology. The bottom line is this - there is no way on Earth my next BMW would NOT come from Don Jacobs. Even past the personable sales staff (yes, my seller from years ago, Johnny Smith, STILL remembers my name and always takes time to say "hello" and ask about my wife & I), the service department there makes me feel like a VIP no matter how big or small my issue is, from a flat tire to regular maintenance. No one really wants to take their car in for service, but at Don Jacobs the experience couldn't be more pleasant and nonintrusive. Best of the best, I see myself being their customer for a long time. Thanks guys, I REALLY appreciate everything!

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