Don Jacobs BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Don Jacobs BMW:
Service is good. Lance Smallwood is great to work with in the service dept. But that is the only asset this "Mom and Pop Shop" has going for it. We have bought...1 BMW used, 1 new BMW right off the show room and 1 used Cadillac. Being young and not knowing much about the shady car business I had no idea. I wont go into the stories I have. TRUST ME! We drove to Louisville BMW walked off the lot with our third BMW. NEVER WILL I BUY FROM THESE GUYS AGAIN. I only go to do our service work which is covered by BMW. My partner and I both work for the largest employer of Fayette County I have lost these guys more business than they ever know. Just drive up the interstate to Cincy or Louisville and you will be treated with respect.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Don Jacobs BMW:
I wanted to sell my BMW roadster and not purchase another car. I called Don Jacobs BMW and ask for the used car manger. Mark took my call and said to come in next week and he would give me an appraisal of the car, they are looking for nice cars. In the next few days I had the car appraised at two other dealers, one a BMW dealership and the other an Audi Dealership. When I get to Don Jacobs on Wednesday, Mark isn't willing to look at my car unless I give him a price I'm willing to sell it for. After I give him a price, he looks at the car and gives me a price. The price is $4500 LESS than the other BMW dealership and $3500 Less than the Audi dealership. Needless to say, I didn't do business with DON JACOBS BMW.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Don Jacobs BMW:
One of the worst dealers I have ever had to work with. Customer service is far below par for a bmw dealership. I know many people in lexington who own fords and nissans who get far superior service. Here is a perfect example of one of my many experiences with Don Jacobs. I own a 2001 BMW 740 sport and one morning my car would not start secondary to failing battery. I arrived at the service department at aproximately 8:30 am to see if they could simply replace the battery for me while I waited. They told me to leave the car and they would get to it by the end of the day. I was irritated by their response knowing well that they could have taken no more than 5 or 10 minutes to change the battery. I then proceeded to go the the parts department and purchased the battery. Thanks to the handy bmw tool kit in the trunk, I decided to change the battery myself in the dealer parking lot. It took me a total of 10 minutes to replace! Is this the kind of customer service I deserve for purchasing a $70,000 car? I could go and on about how dissatisified I am with this dealer. They think because they are the only bmw dealer in town that they have no competition and don't need to try. Well they are wrong!! I am previous sales consultant for the BMW store in Cincinnati, 1.5 hours away. They are a good example of how a BMW dealer should be operated. I have even had customers of Don Jacobs who were so dissappointed with there experience that they would drive to Cinncinati to purchase a Bmw from me. My car is still under warranty but I don't think that I will have warranty work performed by them because it is such a hassle. Don Jacobs needs to go now or start treating customers they way they need to be!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Don Jacobs BMW:
Signed a lease on a 2004 325i. Chad (salesperson) refused to offer a discount above $500. I agreed because, at the time, I wanted the car. Kathleen claimed that GAP insurance cost extra on the BMWFS lease, and required me to take a $495 Tire Protection plan in order to get this insurance, which is actually included at no charge in all BMWFS leases. On top of the significant profit they made on the car, Kathleen (F&I) attempted to mark up the lease rate by the maximum amount allowed by BMWFS. She also attempted to write the lease for 12,000 miles per year, even though it was priced for 15,000 miles per year and clearly noted as so on the sales sheet. Once (I thought) the paperwork was finalized, they informed me that they forgot to add sales tax in the lease and I would need to sign all new paperwork. I informed them that I had returned home (2 hours away) to visit my parents, and would come by when I got back into town. I was informed that a courier was enroute (without my approval), and would be there within two hours. I had other things to do, so after waiting two hours, I left, and Chad was advised to get in touch with the courier and have him return to Lexington. That never happened. When the courier did arrive, he badgered my mother to sign MY name, without attempting to verify that she had the authorization to do so (she didn't)--he simply told her it would be okay. Since I was beyond mad at this point, I spoke with my counsel who advised me that they did not have a valid contract due to the lack of my signature, and assured me that my mother was not responsible because she had been deceived by the courier. I tried to set up an appointment with Don Jacobs (General Manager), but was unable to get through to speak with his secretary. I contacted Scott (Sales Manager) the following morning and, upon hearing that I had spoken with my attorney, he offered to take the car back. This was the most gracious anyone at Don Jacobs had treated me. I agreed to return the car. This was the worst car buying experience I have ever endured... BMW is the world's greatest car company, and I expect a lot better of their dealer network than what I received at Don Jacobs.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Don Jacobs BMW:
I took my Olds Silhouette Van in for problems that we were having with the engine (under warrnaty). They could not replicate the problem so on the SECOND return for this problem, I offered to take the service person for a ride to demonstrate the exact problem. This worked well; HOWEVER, they then wanted to CHARGE me for the cost of taking the tech on the drive to show them something they could not find with their computers!!!! After much arguing and total disbelief that they would try to charge for something like that, I no longer deal with them. They are a poor example of what GM service should be ... who cares about the apples anyway!!<br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Don Jacobs BMW:
problems with new 2001 330ci. 12 unreturned phones calls with promises to call me back each time. It has been 8 months without one single return phone that was promised each time. other issue: it took 3 trips to get a convertible top fixed. Promised a <br>bmw loaner to drive, given a <br>Geo Metro with no air conditioning in 90 degree heat. They love to sell and make promises but do not like to take care of you when there is a problem.

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